no1bra.com Reviews 451

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Awful company…. Terrible to buy from…. Terrible to work for. Avoid at all costs. Jen the owner likes to use people for free labour and not pay them. Or give customers their refunds.

Rated 5 out of 5 stars

Today i rocked up to No1 bra and was so pleasantly surprised by the warm welcome i received and even though i did not have an appointment they were super accommodating and set to work to help me strai... See more

Rated 5 out of 5 stars

No1 bra . Credit where due. U have resolved the complaint I had and after explaining the IT issues you have had, perfectly understandable . Thankyou for reaching out to me this evening and for stay... See more

Company replied

Rated 5 out of 5 stars

Well I have never had such great customer service as with these ladies!they gave me great fitting advise , instead of 36G, my usual size , I bought 2 bras at 38F!!so much more comfort for me at last !... See more

4.1

Great

TrustScore 4 out of 5

451 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unacceptable

My daughter is still waiting three months down the line for a bra that she paid for!!
Excuse is that they can’t get it from the warehouse and her request to be refunded the amount has been met with deaf ears or should I say with no reply to her email!!!!

19 January 2024
Unprompted review
no1bra.com logo

Reply from no1bra.com

Dear Customer,

Thank you for getting in touch and bringing this to our attention.

I understand one of our team have called spoken with you this morning. We have now identified your daughters order and we are in contact with her.

Please rest assured we are assisting her to resolve this matter as swiftly as possible.

Kindest regards

No.1 Bra Team

Rated 5 out of 5 stars

Great fitting experience

I am not a standard fit - very narrow back, GG cup but with a significant cup size difference between the 2 "ladies" as the fitter called them! So I knew I needed a fitting and after trying a few options have found the first but not the last No1 bra that I'll be buying. The service in the shop was great and the advice on how to correctly put on the garments and position the "ladies" was really helpful. I'm hopeful that the bras will also help with the skin marking/discolouration that has developed over the last few years.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have used no1 bra company before and their bras are very comfortable. This time I purchased through Shop which is great but it automatically shipped to my last usage which was to my sons university halls of residence. Mortified I emailed No1 and they were able to redirect it to my home address and it arrived within a day. Brilliant service. Very comfortable bras

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Try No.1 bras - you won’t be disappointed

I have purchased both Darcey and Ava bras and they are both great. Really comfortable and good support for bigger boobs. The whole process was easy, the customer service is good and the bras are excellent quality. Thank you No.1 bra!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Stop thinking about it and do it!!!!!

I finally convinced my better half to go, well - I drove her there as a surprise on Valentine's day (don't hate me, guys) - and we were greeted by Kim who was very friendly, extremely helpful and took so much time with no feeling of pressure to hurry her out or to buy anything. Amazing service and the quality of the garments (bras and knickers) is perfect. I especially love the fact that the top and bottom halves are completely interchangeable so that any combination matches. Genius!!! We are now awaiting the development of the nude strapless version; hurry!!!! We will be back again soon, I am now not having to dodge a flying bra as she walks in from work - she wears them until bedtime; that's how comfortable they are. Bra-vo (groan)

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Best bras

I have several bras from no1 bra now and I completely recommend them. So comfortable you forget you’re wearing a bra. I have large boobs and these are the best support and comfort

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with these bras

I’ve had my Darcy bras for almost a year now and cannot fault them!
They are the most comfortable bras ever - no digging in whatsoever.
Thank you!

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Be careful if you want a refund...

I had high hopes when putting an order through on no1bra - even through the bras that arrived were of a good quality, they didn't quite work for me, and despite Kim being amazing and trying her best to help with the fit on the phone, I couldn't find a size that worked for me, so I sent my whole order back. The order was sent back a week ago, and after 2 emails, I still haven't had my refund or an email response to my query, even though Kim told me on email that I'd get a refund once the bras were recieved. Got proof of delivery from Royal Mail, and still haven't had an email response to my email for an update of my return - I just get ghosted. Very disappointed with the customer after care. I'd be careful about putting an order through - you probably won't get your money back! I appreciate this may be a small business, but if emails cannot be responded to, due to lack of staff, in this day and age, please take the email address off as a point of contact - it's a frustrating and poor customer experience.

29 January 2024
Unprompted review
no1bra.com logo

Reply from no1bra.com

Dear Customer,

Thank you for your getting in touch.

We would like to assure you that No.1 Bra London Ltd is an honourable company.

You quite rightly mentioned you had been sent five bras free of charge to try as part of our free exchange process. We offer this service to all our customers because we know that most ladies are wearing the wrong size bra, and our reviews prove this process has helped hundreds of women find their perfect fit and they continue to enjoy our ‘No Dig’ bras.

No.1 Bra is committed to helping ladies find a comfortable bra. Our free exchange process was created to offer our customers the very best service, which is based on mutual trust and integrity. No other brand offers this service and as a result our Brand Loyalty is outstanding.

Regarding your return, please may I draw your attention to our terms and conditions as clearly stated on our website:

How we will refund you. Where you are entitled to a refund, when your returned product is received it is quarantined and inspected for compliance with our returns policy. Once your returned products have been inspected and we are notified they comply with our returns policy, your refund and the price you paid for the returned product(s) including original delivery costs, will be reimbursed to you by the method you used for payment within 14 working days.

We can confirm your returned products were received on the 29th January. As today is the 9th February we are operating within our standard terms and conditions and can assure you that your refund is being processed, and our returns process is in place to ensure continued quality for our customers.

We are sorry you did not wish to continue with the free exchange service. If at any time in the future you would like to try again, please do get in touch and we will be happy to work with you.


Kindest regards
No.1 Bra Team

Rated 5 out of 5 stars

Very happy with the whole experience

Went to the shop for a proper fitting as I was buying a bra for my daughter who has downs syndrome and wont tell me if something doesn't fit/feel right. So I need someone who knows what they are doing and I don't.

I was after a sports bras and had seen No.1 Bras sports and thought it looked fab. My daughter is a 36GG so its important to stop the bounce!

The lady who did the fitting, also the owner of No. 1 Bra, was very knowledgeable, patient and kind. She got me to do it all first so my daughter felt comfortable about what was happening. Then fitted my daughter for a sports bra and a normal one that didn't cut into her boob - the shape really is different from most underwired bras. They must fit my daughter well as she has worn both without being asked to - if she doesn't like what I buy it just sits the drawer unused.

I loved the bra so much I ended up buying it (at a 36 A I'm surprised she had one to fit :) ) I will say though as I'm not use to a underwired bra - having never been able to find a comfortable one - I find it "stiff". Don't get me wrong doesn't cut anywhere, for once the wire isn't cutting my boob flesh in half so full marks. I'm just so use to having to wear soft braletts it feels odd but I'll persevere as it does give me a better shape!

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Great bras

Purchased my 3rd bra choose the Darcey bra in black, already have Kelly and Ava. This one is so smooth felt lovely on.
No doubt I will be buying more as love the fit, would like some more colours if that’s possible 😀

17 January 2024
Unprompted review
Rated 2 out of 5 stars
no1bra.com logo

Reply from no1bra.com

Dear Customer

I am sorry this is the case I have asked the customer service team to check how this could have happened.

Many I ask you to call the team as soon as you can so we can identify you and your order and help you this afternoon please.

Many thanks

Kindest regards
No1 Bra Team

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