Nobltravel Reviews 

Was charged a hidden annual subscription after a supposed 14 day trial that they started when I ordered the luggage and not when the luggage was received. Impossible to contact their customer service and currently going through with a dispute with my card issuer to reverse the charge. Buyer beware and stay away from this scam.

The Noble carry-on is so handy! Built-in port to keep my cell phone charged, holder for water bottle, and it is such a durable piece.

I highly recommend the Nobl line to anyone searching for a high quality piece if luggage at a decent price

Was given links to provide six different 5 star reviews in exchange for customer service to actually exchange a heavily damaged check-in luggage without success. I also emailed Nobl and was falsely led to believe they’d replace the broken luggage months ago. Wheels are broken, stoppers broke off, the taped on interior completely came off after the first use! Very sad to see my money gone to total waste.

My daughter travels a lot for work. This was a birthday gift. Anything to make traveling more pleasant. This is just perfect! I had some issues and customer service was exceptional. I may have to get one for myself.

I've had my Noble luggage products for about a year and I've been very happy with them. I love the functionality and durability. I also love the unique color that never gets mixed up with anybody else's luggage!

Avenel is the best! She is prompt in responding and following up requests those are ignored by others in nobl travel.
Thank you!
Young Lewis

Overall, I really like this luggage. We recently traveled to Europe and the Carry On and Weekend Bag really worked well and was easy to manage. But it's the customer service that really fails this brand. At purchase you get signed up for a $150 annual travel tag. It was like pulling teeth to get this cancelled and I eventually had to file a dispute with my credit card company to get the refund. After my recent trip, the cup holder was broken off during transit. After sitting online with the chat function for what seemed like eternity, I was informed that they do not supply replacement parts for this. That is unfortunate, because I am sure I am not the only one that has had this problem.

Nathan Smith was a tremendous help in my decision to keep the brand. I was going to return my purchase, but he convinced me to give the brand another chance and choose the right luggage. The quality is great, the reason why I chose Nobl.

The worst customer experience ever where the call handlers do not do as they promise .
I have tried to return 2 cases from the UK for 4 weeks - I have been blatantly lied to about action being taken to help me .
I have been sent an invalid SQR code - that simply meant the cases ended up back with me 5 days after I sent them off . I have been promised new SQR codes - yet nothing appears in my emails .i am tired of wasting more of my money phoning from the UK . Not a good word to say about this company and how it lets customers down and has kept my £550

NOBL Travel (Luggage) is an awesome company to work with. They mean it when they say they will help with any order, any exchange, any return! I have had to send things back because of a color change and they were great and easy to work with. Now I am being assisted by “Brody”. He is patient and understanding about a question I have regarding the right size accessory bag to keep. He wants to make sure I am happy for the long term. I appreciate you, Brody. You are an asset to an amazing company!

I have been trying to get return labels for luggage that I bought as a gift but the giftee cannot get open due to the clasps. (she is in her 80s).
I have been on chat with customer service for over an hour and no one has responded.
If you are not going to live up to your 100 day return policy, than you should not list it on your website. When buying online, I always make sure I can return things in case they aren't what they appear like on the site or I just don't like them in person.
So, I had two orders, and I have not received return labels or even confirmation that I can return them. I understand that I have to pay to ship them back, but that is fine. Just live up to your policy!

The best part about this product was the customer service. I had an issue with a case I owned for a few months and they were incredibly responsive and helpful and were able to arrange a replacement.

I have a total of three 28” check-in, two carry on and two cabin weekender bags. I totally agree with the cost of these items we shouldn’t have any issues but unfortunately it happens. I have had total of three separate issues and my initial contact started off normal but then midway I got no responses after I followed instructions and sent a carry on back. Fortunately eventually Leslie got assigned my case and help me resolve my claim successfully. She has also helped me successfully and satisfactory resolve my issue where my order was not fulfilled correctly and lastly a “wheel” issue. I am so grateful with the follow through service she provided. I am hoping that I can now enjoy my Nobl luggage without any issues/problems. I appreciate the excellent service provided by Leslie and hope if for unforeseen issues, you have a customer service person like Leslie. Thank you LESLIE for all your help. You are truly appreciated.

My Nobl luggage gets lots of compliments and the bells & whistles makes it easy to maneuver airports. Leslie helped me get the suitcase my husband wanted - the cubes are great too.

I ordered my NOBL travel package after sharing a bag with my travel partner on our last trip. We did quite a bit of walking with our bags in tow, and the NOBL bags were the most effortless to manage the entire trip. I ordered the complete package with 2 tracking cards, water bottle, weekender, carry on and checked bag and covers with the the promise of on time delivery and satisfaction. What was delivered did not meet up with those promises. I paid for expedited shipping so that my bags would arrive in time for my next trip. My next trip comes around still no luggage. Midway through my 3 week trip, I get a notification that my luggage is being delivered on time according to the shipper. So now my luggage is left outside in the weather for 2 weeks before I can retrieve it. When I get to check my luggage order, all is there except the tracking cards. So I call customer service and speak to Chloe. She tells me that even if I pay for the cards I may not receive one until I pay for the service in advance. Why would I activate a card I don't personally possess? Chloe says she will see what she can do. That was 1 month ago. Yesterday I get a call from Brody, who calls me finds out who I am and hangs up on me. So I call him back. He trys to get out of talking to me claiming he needs my order number. When I tell him I'm driving now and because he called me he should have it right in front of him. He then reads my order number and complete order off to me and asks me if there are any problems he could address. He then offers to sell me a tracking card. I tell him he needs to send me the two I have previously purchased first. He then corrects himself and try to say he will send me 1. Where I have to correct him again and tell him I will accept no less than 2 that I have already paid for. Brody then tells me that 2 tracking cards are on the way. I am still waiting to see how the completion of my order plays out. Meanwhile my email is being bombarded by junk mail offer that I specifically told NOBL not to send me.
I have not used their warranty service yet. But my partner has tried with spotty results. I will do an updated review if I hear back from NOBL, and if I receive my tracking cards.

The luggage holds a lot of cloths. Sturdy. Love the cup holder. Have packed a week of cloths in the carryon bag.

First purchase - def recommend! Traveled cross country with the carryon and it did great. Ended up checking it because of one planes size and when everyone else’s luggage was coming out the chute at baggage claim mine did not look like a busted can of biscuits! Some bags were half zipped & one had a dangling handle - not my pristine orange piece - AND I got compliments on my daring color choice! I also purchased the vacuum & bag - tough little bag- like what I would imagine a cadaver bag would be like ! Super strong and the little vacuum sucked that thing down to nothing.. and the Vacuum was small enough to pack for the return trip. Awesome purchase !

ITerrible- I’m sure he would say it was me, but Brody did. Or listen nor verify anything. I had a carry on bag that arrived damaged. The laptop outside case was detached from the walls it was glued to. I just needed a replacement.

When I contacted Brody, he asked a lot of questions about what kind of laptop etc, which is fine- I get that. But did not really listen, all I needed was a replacement. Should have been a simple call. I also asked for the noble air tags (two) that I had been told I would get with the order. He immediately launched into a spiel about the cost of the tracking- which o knew as I had purchased it for that reason.

All I wanted was the two tags, I will set up the tracking. Why do you think I spent 700 on luggage? I travel 5 days a week and wanted some high quality luggage.
Not a guy fighting me over a 9$ tag and a subscription I paid for. When I sent him the picture, still no apology.

It. Was gross. I did raise my voice which is actually a bit shocking to me, but he was not listening. He was answering questions I was not asking. He was making assumption after assumption instead of just letting me talk or show him and I have low tolerance for people who cannot listen, pause to research, or are in customer service but not skilled in that regard.

All I wanted was a suitcase that was not broken.

As I have asked- I would like someone other than Brody to contact me

Jeremy was very helpful.

He reached out to me regarding my order and he has helped make it right.

Waiting on my order now!

Thanks Jeremy for all your help.

When called upon for a warranty repair, they went the extra mile to ensure I was taken care of and my suitcase was returned quickly!

Love my luggage and the service!