Very poor Support
Very poor Support, if you need something you can wait more then a month
10 April 2018
Unprompted review
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2.6
Poor
7 reviews
No history of asking for reviews
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Products didn't work when installed and support is non existent.
Bought two of their products, installed as per instructions (which were poor) and they didn't work. Tried to get support, and saw response time is over 300 hours! Raised a ticket - no response 6 days later.
As a result, I would have to say, products don't work as advertised, and when you contact him for he doesn't answer tickets. I say he as there is clearly only one person "working" here. That's in inverted commas because there can't be anyone else given they say their support response time is over 300 hours, or more than 12 days!
Steer clear. Don't waste your money or you might end up with nothing but a call to your card company to get the money back.
They have rebranded as WHMCS Module Shop - so just in case you accidentally find yourself there - same company.
If I could have given a no star review I would have. Useless. Utterly useless.
3 April 2018
Unprompted review
This is a very good company!!
6 February 2018
Unprompted review
Support? Not a chance.
Incredibly poor support services. To be more accurate, there isn't any support whatsoever.
I've waited since September 2017 for a reply to my ticket, and I get nothing but a weekly canned reply, that's the only reason average support response time is 167 Hours. If someone actually worked here, they wouldn't publicly display such poor statics.
Furthermore, nothing has being updated or released since March 2017.
I feel as though the rebranding from No Half Pixels to WHMCS Module Shop was to hide the bad feedback from non-existent support, however TrustPilot has picked it up and continues to show the poor feedback for both brands.
30 January 2018
Unprompted review
Slowest Support .
Slowest Support ..
I have been waiting for several days
Module don't work good
25 May 2017
Unprompted review
Slowest Support
Even if you pay for fast track support your support just stay there unanswered for days.
Forum the same
21 February 2017
Unprompted review
nohalfpixels/WHMCS Module Shop NO SUPPORT
It looks like nohalfpixels.com has gone downhill over the last few months as they are not longer answering support tickets apart from a canned reply twice every month.
Months and no replies to tickets and all modules fail to work all that you get is a canned reply in tickets every 2 days
'Dear ****** (***********),
A reply has been posted on your support ticket:
We are very sorry for your wait, we are doing our best to get back to you regarding this issue.
You ticket has been escalated and assigned to a member of our priority support team, who will answer your query ASAP.
Regards'
This is a 1 man business, so no idea who it is being escalated too as the same reply every 2 days since Jan. 2017
7 January 2017
Unprompted review
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