Noir & Blanc Reviews 138

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them beautiful, well-made, and roomy with ample space and pockets. The availability of two replaceable straps is also a positive aspect for many, and some are delighted with the versatility of the bags for various occasions. Reviewers frequently praise the excellent customer service, noting quick and helpful responses to issues, prompt resolution of problems, and efficient handling of orders. Delivery is often reported as fast and on time, contributing to a positive overall purchasing experience. However, some people were dissatisfied with the product quality, citing cheap materials, fragile zippers, and issues with the lining or hardware. There are also concerns about products arriving with missing features, incorrect colors, or an unpleasant chemical smell. A few customers experienced slow delivery or misplaced orders, and some found the customer service to be unhelpful, particularly when attempting returns or exchanges. Additionally, some reviewers felt the bag size was not as advertised or that the straps were too short or wide for comfortable use.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the bags as soft, well-made, and perfect... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing satisfaction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the order process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers experiencing significant delays and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional, quick, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was really hoping these bags would be amazing....turns out, they're cheaply made. The bag material is definitely lacking. The zipper seems likely to break and is also sharp when you pass your hand i... See more

Rated 3 out of 5 stars

It's a nice enough bag; totally not convinced that it's real leather. It had an odd chemical smell though that seems to have dissipated. Biggest issue is that the seaming of the lining on the fro... See more

Rated 3 out of 5 stars

The product looks great but was missing the two inside side pockets plus the external USB charging port. Also, the opening is larger on one side than the other. It was a slow delivery service.

Rated 3 out of 5 stars

I was looking for great quality and real leather. I received a bag that was totally crooked and tried to get a refund. They promised to send a replacement bag and after several emails finally recei... See more


Company details

  1. Handbags Shop
  2. Fashion accessories shop

Written by the company

Offers modern bags and accessories. The collection features streamlined totes and full-grain leather crossbody bags. Items are designed for daily use, travel, and evenings out, blending elegance with practicality. Detachable straps allow for versatile styling. The accessories aim to enhance personal expression.


Contact info

3.2

Average

TrustScore 3 out of 5

138 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

The quality of the leather is better…

The quality of the leather is better than expected. Very soft and a beautiful color; and I love the multiple pockets. The reason I didn’t give 5 starts was the width of the fabric strap. It’s just too wide and bulky for my comfort and body type. I purchased a strap from a different vendor.

9 October 2025
Rated 4 out of 5 stars

Love the purses but……

I would have given the purses a 5 but there is a lingering smell. I have used sprays on the inside and it’s helped and I am hoping within time it will be gone. I do love the purse. Wish the leather strap was a little bit longer too. Maybe just a few inches. I’m tall and it’s kind of short.

21 October 2025
Rated 5 out of 5 stars

My recommendation!

The handbags from this brand are very beautiful and high-quality. The package arrived on time. I'm delighted; I can wear it every day or with a beautiful dress for the weekend. It's roomy, has a lot of space inside, and pockets inside and outside. 2 replaceable straps and keychains.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

I never received the product

I never received the product. I received a message from one of your reps saying “I’ll check” but they never got back to me. I also left a voicemail and no one hit back to me. I know the cc # was wrong and submitted a new #

6 October 2025
Noir & Blanc logo

Reply from Noir & Blanc

We’re very sorry for the frustration you experienced. Please email us at hello@noirblancnyc.com with your order details so we can review the issue and assist you. Best regards, Noir & Blanc Customer Care Team

Rated 2 out of 5 stars

Still haven’t received the 2nd purse

Still haven’t received the 2nd purse. Not happy with the quality or size. Please let me know where the other purse I ordered AND PAID FOR is?
I would like to know how I return and get my cc credited for both purses . I’m so unhappy with it- and like I said I paid over $100. For one purse I don’t like & 1 purse I still haven’t received.

6 October 2025
Rated 4 out of 5 stars

Slow to get order

My order seemed to get lost and there wasn't any tracking information for me to follow. Took me couple of times reaching out to get help but they eventually helped me and my order arrived.

25 September 2025
Rated 4 out of 5 stars

Happy, but wrong color!

Purchasing and shipping was great. I ordered two bags and one came in the wrong color. Gave it as the gift anyway and it worked out, but definitely an odd and unfortunate mistake.

25 September 2025
Rated 5 out of 5 stars

I am absolutely impressed with the…

I am absolutely impressed with the quality of these bags! I have 5 of them in different colors. Not only are the bags of great quality but the size is perfect for me! Another amazing addition is the wonderful customer service they offer! I highly recommend these bags and outstanding customer service representatives!💕

12 September 2025
Rated 1 out of 5 stars

Was sent the wrong purse

Was sent the wrong purse, wanted to return, they basically said I could pay to return and exchange it for the correct purse or just keep it because it was a more expensive bag and I should be happy with that. What a joke, $50 bag then would have to pay $20 to ship back to them and get the right one, it was not my mistake they sent the wrong one yet they wanted me to pay more to make it right.

12 September 2025
Rated 4 out of 5 stars

Im happy I received the right color bag I originally ordered

I was sent the correct color bag that I ordered due to the wrong color bag mailed to me...
I appreciate it!!!
Only reason im not giving 5 stars is because the leather straps are too short for a crossover bag...the wide straps im not crazy about they look good but I think they might be too wide, its difficult to get the right fit across my shoulders, but overall Im going to use my bags...im hoping this review helps to revise the straps because the bag is great!

25 September 2025
Unprompted review
Rated 4 out of 5 stars

The leather strap is too thin and too…

The size of the bag is perfect. I previously purchased the beige bag. The straps were much different. The leather strap is too thin and too short to wear as a comfortable cross body bag. on the black bag.
The fabric strap is too wide on the black bag as well.

21 September 2025

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