Noleggiare  Reviews 

Staff is professional and available. Cars are clean, good brand.

After a very disappointing experience with another rental company, we came here hoping they could help us. From the very first moment, the service was completely different.

The gentleman who assisted us (I believe he was from Switzerland) was professional, calm, and genuinely willing to help. Instead of taking advantage of the difficult situation we were in, he found a solution quickly and made the whole process easy and stress-free.

On top of that, we received an excellent price, with no hidden surprises, and were treated with kindness and respect throughout.

This is exactly what great customer service should look like. Thank you for turning a very stressful situation into a positive experience. I would happily recommend this company and will definitely use them again.

Unfair Damage Allegation

1. Initial Inspection (9:00 AM)
The pick-up inspection at Noleggiare Milano Centrale was rushed and conducted in a dark garage with poor artificial lighting. The agent quickly highlighted major pre-existing windshield scratches but glossed over the rest of the car. Due to the darkness, micro-imperfections were impossible to see.

2. Vehicle Use & Return (4:30 PM)
The car was driven for under 2 hours, parked in a private area for 5 hours, and returned immaculate, clean, and fully refueled. Upon return, staff flagged a faint mark invisible to the naked eye without repeatedly rubbing it with a cloth, leaving it unclear if it was a scratch or just dirt.

3. Coercive Ultimatum
Because the mark wasn't on the initial sheet, the agent forced an ultimatum: pay €180 immediately (claiming insurance would cover it) or have the €800 security deposit frozen for weeks. The customer felt blackmailed by these high-pressure tactics.

We were late with about 2 hours to pick-up the car.
Meanwhile the car was rented to somebody else.
We had to rent another car and with double price while the first reservation got cancelled.
So overall we had to pay 3 times the original reservation cost.
Mihai

Worst company of all time. In every way.

Avoid this company at all costs. My experience with Noleggiare was one of the worst customer service experiences I have ever had, and I would strongly discourage anyone from renting a vehicle from them.
On the morning I was due to collect my car at Bari Train Station, I knew I would be arriving late. I called Noleggiare three separate times, but no one answered. I left voicemail messages advising them of my delay. I also contacted eDreams, the booking agent, to ensure they were aware of the situation.
When I finally arrived, the Noleggiare representative initially informed me that I would have to pay a €60 late pickup fee. Although I considered the charge excessive, I agreed to pay because I had already paid for the rental and urgently needed the vehicle. Less than a minute later, the same representative suddenly claimed that my reservation had been cancelled by eDreams.
When I asked the Noleggiare agent to contact eDreams to clarify the situation, she flatly refused, stating that it was "not her job" and that resolving the issue was entirely my responsibility. I immediately contacted eDreams, who informed me that they had not cancelled my booking and that, according to their records, it had been cancelled by Noleggiare. I asked the Noleggiare representative a second time to speak directly with the eDreams agent to resolve what was clearly a dispute between the two companies. Once again, she refused, repeating that it was "not her job."
The complete lack of professionalism and willingness to assist was astonishing. Rather than making even the slightest effort to resolve the issue, the representative simply left me to deal with the consequences, despite the fact that I had already paid in full for the reservation.
As a direct result, I was denied the vehicle I had booked and paid for and was forced to secure another rental at the last minute, costing me hundreds of euros more and causing unnecessary stress and disruption to my trip.
What stands out most is not just the cancellation itself, but the complete indifference shown by Noleggiare's staff. There was no attempt to investigate what had happened, no effort to contact the booking agent, no willingness to help a paying customer, and no concern whatsoever for the inconvenience and financial loss I suffered.
Based on my experience, I would never rent from Noleggiare again, nor would I recommend them to anyone. If you value reliable service, accountability, and even the most basic level of customer care, I suggest choosing another rental company

Avoid this company. They are truly awful. Rude. Slow. Difficult. No sense of customer service. Pushy at upselling. Despite it saying on their own website that a debit card is ok for a booking they changed their mind when we got there. Unpleasant experience.

Absolutely terrible service. Had a car booked for 11am but was going to be late. Tried to call multiple times to advise them of this but there was no answer. Finally arrived to pick up the car only to be told the booking had been cancelled and the car given away. Was told that I should have let them know I was going to be late. Go figure.

Appalling customer service in Bari after I (stupidly) left 2 little bags with jewellery (and make up in the other) in the glove compartment - followed all the guidance
; rang the local office we got the car from etc sent them everything by email and WhatsApp. Every time I rang they said they were busy and would call me back in half an hour. I rang 3 times a day for 5 days. Eventually one lady said they had checked and it wasn’t there. She didn’t confirm if they had checked the compartment. She said the car had not been rented inbetween. If they had checked when I first rang my precious belongings might have been found. We asked them to check again -they said they would and never did and the final time we rang they hung up on us. They have still not responded to my email to customer services sent over a week ago.
Endless delays. No effort to help, no understanding or sympathy. Very rude, unkind and unprofessional response.

Turin airport. Overcharged me for an upgrade. I was not asked if I wanted an upgrade but I was charged for it anyways. It was presented as a cross border fee but once I paid I discovered that 120 EUR was charged as uppsell/upgrade which I wasn't asked abotøut and did not want. The agent did not help in any way. Stay away from noleggiare! They will cheat you"

I would suggest to stay away from this company. Walked in for a 3 day rental near Turin Porta Nova. Was sold full insurance and was informed that I can drop the keys in a keybox while retun which I religiouly did 2 hours before my scheduled time. 4 days later I receive an invoice of ~ €180 stating that I returned the vehicle a day late with additional fuel charge of €19 & a refuelling fees of €29. Never have I experienced such unscrupulus practices. The customer care too doesnt care to respond so there is no tranperency or redressal.

Only positive is that the car was new and in pristine condition.

We rented a car that was already very scratched up and had dents. When we picked up the car, nobody did a walkthrough or anything with us. No documentation was reviewed at all. We were handed the keys. We took some pictures of the car and the scratches, but there were several and we didn’t catch them all. When we returned the car, I was in a hurry to catch a cruise ship and couldn’t wait for the painfully slow person behind the counter to go out and walk around the car with me. She said I could just leave the keys and go. The next day I get an email stating that scratches were found and that they are charging me $650 for the damage. The two scratches were already on the vehicle prior to us renting it and we’re so small, you barely see them in the photos they sent. The practice of taking advantage of your customers seems to be something these car rental companies do in Italy. This is the first really bad experience I have had. I will never use Noleggiare again if this is they way they do business.

Scammy car company, DO NOT USE. I booked through expedia and prepaid $248.96 for a 2 day rental, expecting to pay $85 at pick up. However, Noleggiare bullied us into paying another $263.40, stating "you pay it or else you don't get the rental." When I picked up the car you could tell it was older and full of small dents. When I returned it at Rome Airport, the customer agent refused to go over the vehicle with me. Later on sent me a message there were some dents and then proceeded to charge my card an additional $114.62. This company is full of bullies and likes to scam tourists.

First I received much cheaper car than the one I was suppose to receive. That’s quite normal, and eventually after two hours and visiting other office got a proper one. However, when returning a car desk officer spotted damage on a lock (which wasn’t used even once). I had a picture that shows deniably that mark was there when I received a car. Even desk officer agreed on this. After couple of days I received a demand for 530€ payment and sent them a picture from the pick up point as I was adviced to do. This wasn’t good enough from their side and even though I’ve been clearly shown that damage is not caused by me, they are still not backing up. Sounds like criminal activity I think.

We arrived at Trapani Airport slightly late because of a long queue in the security area. When we reached the Noleggiare desk, nobody was there. Staff from other rental companies had no idea where they were, and nobody answered either the local number or the main office number.

After around 20 minutes, a member of staff finally appeared and simply said, “You are late.” We were then told our reservation had been cancelled because they only hold cars for one hour. Very convenient, especially when their own desk was unattended and nobody answered the phone.

We were left with no real choice but to pay around €150 more than the original booking price.

The car itself was acceptable, though quite dusty. Returning it before opening hours was straightforward thanks to the key box.

I have rented cars in several countries and have never experienced anything like this. Definitely not a company I would use again.

I was a victim of a deliberate scam by this company. When returning the car, they charged me with made-up scratches, despite that the hairline scratch they charged me for was noted in the original contract. The inspector said he would make sure to find more scratches or damages if I didn't just accept and pay. It also took 1,5 hours to pick up the car.

Very friendly and helpful

I can’t continue because the question is in Italian. Everything‘s good thank you.

I booked a rental car with Noleggiare at Palermo Airport through DiscoverCars. The booking was in my name, and I was personally present at the desk as the main driver.

At the counter, the staff strongly pushed additional insurance, even though I already had Full Coverage through DiscoverCars. After I declined the additional insurance, their attitude became noticeably dismissive. Shortly afterwards, the issue with my credit card began. I cannot prove that the two events were connected, but this was the sequence of events I experienced.

My DiscoverCars voucher explicitly stated that American Express credit cards in the main driver’s name were accepted for the security deposit. I presented my Swisscard Cashback American Express, issued in my name. Noleggiare refused it, stating that it was considered a “revolving” product. However, no exclusion of revolving credit cards was mentioned anywhere in the voucher. The voucher specifically listed American Express Credit as accepted.

Swisscard later confirmed that my card is a genuine credit card and not a prepaid or reloadable product. Swisscard also confirmed that they could not see any authorization or pre-authorization attempt from Noleggiare at the relevant time. According to Swisscard, such an attempt would normally be visible.

The situation became even more questionable during the complaint process. DiscoverCars confirmed that, during the call with the Noleggiare desk on the pickup day, Noleggiare stated that my card had been refused because it was treated as a revolving product.

In their later written response, however, Noleggiare suddenly gave a completely different explanation. They claimed that my father had appeared at the counter instead of me and that the booking had therefore been treated as a “no-show / wrong driver” case.

That is not true. I was personally present at the counter as the main driver. My father only became involved later, after DiscoverCars arranged a replacement booking with another rental company under his name because Noleggiare had refused my card.

DiscoverCars later acknowledged in writing that Noleggiare’s subsequent “no-show / wrong driver” explanation did not fully match what Noleggiare had said during the original call on the pickup day.

The result was approximately two hours of lost holiday time, significant stress at the airport and a complete rebooking, despite the fact that I had presented the exact type of credit card that my voucher stated was accepted.

Mistakes and misunderstandings can happen. What I find unacceptable is the combination of aggressive insurance upselling, the refusal of a card explicitly listed as accepted, the absence of any visible authorization attempt, and the contradictory explanation provided afterwards instead of a transparent investigation.

Based on this experience, I would not book with Noleggiare again.

It says on the website that the rental can be customised but we had to pay full price all incl because they told us in the airport Bergamo full service was the only option. Don’t ever use them again