Nomasei Reviews 1,007

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, frequently highlighting the comfort and stylish designs of the shoes and boots. Many consumers also commend the excellent customer service, noting the helpfulness and responsiveness of the staff, especially when assisting with sizing and fit. The delivery service is often described as smooth and fast, with many people impressed by the quick arrival of their orders. However, some customers also noted issues with their orders and customer service. A few people experienced significant delays in receiving their items, with some orders taking much longer than initially promised. There were also instances where customers reported difficulties with the return process, including issues with shipping labels and slow refund processing times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the beautiful craftsmanship, comfort,... See more

Quality

People report positive experiences with quality, praising the beautiful craftsmanship, comfort, and attention... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as excellent, exceptional, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased several pairs of shoes and boots over many years and have been very happy with the comfort and beautiful craftsmanship. The customer service is excellent . My questions are answered p... See more

Rated 5 out of 5 stars

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality. I have bought a few times from this company shoes and sandals.And have alway... See more

Rated 5 out of 5 stars

I bought the "TWIST - Bottes - Suede Brown". Beautifully made boots of outstanding quality. Elegant, simple, and incredibly flattering. They fit perfectly and feel very well crafted. I initially... See more

Company replied

Rated 5 out of 5 stars

From start to finish my order went smoothly being delivered within 10 days. No extra charge for tax tariff etc. This is the second purchase from Nomasei in two months. Truly superior quality, and imme... See more

Company replied


Company details

  1. Shoe shop

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Lovely

Own a couple of different styles from Nomasei and I love them all. Best part is that they are so comfortable and of course they are beautiful and beautifully made.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased several pairs of shoes…

I have purchased several pairs of shoes and boots over many years and have been very happy with the comfort and beautiful craftsmanship. The customer service is excellent . My questions are answered promptly, and the information is very helpful. The styles and colors are fun and unique!

25 March 2026
Rated 4 out of 5 stars

Great styles

I placed an order on 3rd of April. There was a delay in dispatch but the company reached out to resolve the issue. I look forward to receiving my order and will further review then. The styles available are fantastic.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth the Wait

I had a lovely experience at the pop-up in New York. I did have to wait a few months to receive my shoes. However, they are amazing, and I’m receiving so many compliments. They’re different from the typical loafer and garner a lot of attention. Very pleased with my purchase.

6 March 2026
Rated 5 out of 5 stars

Love the looks and fit

Love the looks! Fits true to the size, easy to walk. I would have preferred the top to be a tiny bit longer to cover toes, but anyway love them! Well packed, fast delivery. Look & feel Quality!

30 March 2026
Rated 5 out of 5 stars

Felicita Sandals.

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality.
I have bought a few times from this company shoes and sandals.And have always found them excellent to deal with.They are always available to answer any queries you might have about size and fit.I live in Ireland so order online and rely on the advice I receive.They are very honest and will always say if the product will suit my need's.I highly recommend Nomasei. You won't be disappointed.

30 March 2026
Rated 5 out of 5 stars

Exceptional Customer Service

Not only are the shoes stunning, but the customer service and support are exceptional. Sizing for my feet can be a challenge and I did not want to have to return an international order. I reached out to Nomasei and shared the dimensions of my feet, and they immediately responded with sizing recommendations to help me out. Love the shoes, love the brand, will buy again!

24 March 2026
Rated 5 out of 5 stars

Beautiful shoes

I discovered Nomasei when I started looking online for comfortable good quality loafers. It was easy to order and fast shipping to Australia.

6 March 2026
Rated 5 out of 5 stars

Shoes with a bow

I’ve been thinking about these shoes with the bow for a long time. I finally got them and they are perfect in every way. Comfort and fit is top notch.

18 March 2026
Rated 5 out of 5 stars

Love Nomasei!

Nomasei is a wonderful brand. They have incredible customer service and the shoes are beautiful. I own the Aria boots in patent burgundy - the color is amazing and they are very comfortable! I also own Taxi sandals in embossed pink - adorable! Highly recommend.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

Mostly good experience

I ordered three pairs of shoes. Sizing info was helpful. Delivery process was excellent. The boots I ordered are perfect. Sandals with thin straps were quite difficult to buckle at first but got easier with time. Only negative is that the suede sandals surprisingly have a scar in the leather about the size of a pencil eraser, and I would have returned them if the narrow return window had not coincided with a crushing couple of weeks at work for me. I’d purchase from Nomasei again, but inspect shoes carefully and act quickly on returns.

26 February 2026
Rated 5 out of 5 stars

I have been a huge fan of this brand…

I have been a huge fan of this brand for many years! The quality and comfort of every style is unmatched! The personal communication and attention to detail is unrivaled. Trust me, I have 6 pairs of the Arias and 5 pairs of Nonos a pair of Taxis and a pair of Marthas. I won’t buy any other brand of boots. The comfort is truly everything.

9 March 2026

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