Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. Pet shop

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Dogs love it!

I am very pleased with Nom Nom's dog food. When it arrives at my home it is still frozen! No worries! The measured packets of food are easy to prepare for my dogs. I highly recommend Nom Nom!

8 June 2025
Rated 1 out of 5 stars

Canceled before the trial box even arrived.

Didn't even last 2 weeks with these guys before switching. The customer service here is so bad it makes Comcast look like gods. Go with Ollie or farmers dog. Great customer service and no nonsense of chasing your order down.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

My dog loves meal time every time

My dog loves meal time every time! Subscription is easy to edit online, from swapping out food packs to changing delivery dates. The food arrives on time and is still fresh! My only complaint is how the food packs arrive. They all get grouped and wrapped with rubber bands. It's a chore to separate them. Frozen rubber bands don't like to move!

6 June 2025
Rated 2 out of 5 stars

My package was melted everything…

My package was melted everything including ice packs and destroyed Nom Nom box ( I got the Fedex box when this package arrived first time),bursted a few meals. Also when I got the new delivery that was melted too. I think this brand has to improve packaging and delivery. Ice packs are not safe anymore in this weather. So complicated if you resend a package I should pickup two times and throw out to garbage. That’s too heavy.

6 June 2025
Rated 3 out of 5 stars

my dog Fred was allegic to…

my dog Fred was allegic to turkey/chicken recipe, emailed Nom Nom, got email back saying great news that we have pork and other recipes! didn't address what to do with left over food nor didn't want the food back incase its the batch issue.

6 June 2025
Rated 5 out of 5 stars

Smart Smart

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto something! Ordering direct saves the hassle of not knowing whether the store will have it - we keep the freezer stocked. The food itself is the only thing our dog will eat, and with her sensitive stomach, it seems to keep her - and us - happy. And shout out to the container they sent - perfectly designed for purpose! And looks great, too.

23 May 2025
Rated 5 out of 5 stars

big nomnom fan!

my dog and I both really love the high quality food and also how easy it is to schedule, change products, skip, etc. I'm happy to see new recipes also. I live in a remote area and have not had any issue w the deliveries. they always arrive cold and as ordered. I like to make my own dog food when I have time, but this is so convenient and I am happy to pay a little more to get all of the benefits mentioned. thanks for providing a great product over the past years!

24 May 2025
Rated 5 out of 5 stars

Above and Beyond

The person I was in contact with was SO helpful. Listened with concern to my questions and made it happen! Above and beyond anything I've experienced with most every other company online!

24 May 2025
Rated 5 out of 5 stars

Willow Beast

Willow loves the food.Its a little pricey but I love the ingredients and convenience of it,I did notice my high energy Boston terrier is losing a little weight and I was going to reach out to someone and see what else I can do to help to maintain a healthy weight.Meals have arrived on time great service.Thank you Julie

24 May 2025
Rated 5 out of 5 stars

Picky Eater

My Zoey is a very picky eater. Since I started using Nom Nom she never turns it down! She always wants more.

23 May 2025

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