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Absolute sham. This place comes up in searches on google for various automotive products. All prices are in pounds by default and are slightly more favourable than others, so seem attractive. Their we... See more
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Quality products and extremely attentive customer service. Shipping options are limited and even their house brands are a bit more expensive than competitors but it is worth it to be able to purch... See more
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I was after items for finishing off some paintwork on my partners 30 year old Celica as well as two other cars. The website was easy to use and there is a massive selection of items. Ordered all the p... See more
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Company details
Written by the company
CROP; dé Paint & NonPaint specialist van Europa met het grootste assortiment. NonPaint en Paint producten van profesisonele kwaliteit van bekende merken voor de beste prijs!
Contact info
Singerstraat 4, 2652 XC, Berkel en Rodenrijs, Netherlands
- +3110-4473658
- klantenservice@nonpaints.com
- nonpaints.com
4.5
Excellent
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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The worst online shopping experience I've ever had.
The worst online shopping experience I’ve ever had, and my first PayPal dispute in over 10 years of using the service.
July 9: I placed an order on the seller’s website (7 items).
July 15: I received the package and noticed 3 of the 7 items were incorrect. Notably, two well-known brand paints were replaced with the seller’s own branded versions, without prior notice or consent.
I immediately contacted the seller, stating that unless they sent the correct items, I would return the entire order.
The seller replied that the correct items were unavailable and sent a return label via email.
July 23: According to courier tracking, the return was delivered.
July 29: After following up, I received a partial refund of only €46.23 out of the €132.68 I paid, even though PayPal lists it as a "full refund".
August 5: After more follow-ups, the seller asked whether I had returned all items, nearly two weeks after they had received the package. I replied that the question was absurd, since I had clearly returned the full order. They then stated they didn’t understand the reason for the partial refund themselves. They never explained what, if anything, was supposedly missing from the return. This raises serious concerns about the seller's reliability and how they handle shipments and refunds.
August 7: I escalated the case through PayPal due to lack of resolution.
Draw your own conclusions.
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Review updated on August 7th, 2025.
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Note.
When the seller first sent a return label, seemingly willing to cooperate, I left a neutral rating, giving them the benefit of the doubt. Unfortunately, what followed completely invalidated any possibility of a positive or neutral review.
15 July 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for sharing your experience. We understand your concern regarding receiving different items than expected. It is reassuring to know that customer service is already reviewing your order. We aim to resolve such situations swiftly and satisfactorily, and we appreciate your patience while this is being addressed.
Very helpfull company
Very helpfull company, there was a couple of minor issues but there were dealt with in a speedy way
25 June 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your kind feedback. We’re pleased to hear that, despite a few minor issues, everything was resolved promptly and to your satisfaction. Delivering efficient and attentive support is a core value for us. We appreciate your trust and look forward to assisting you again in the future.
Top quality equipment
Top quality equipment, started my business not long ago.
Found exactly what I needed!
LG Moldovan
27 June 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your positive feedback. We are delighted to hear that our top quality equipment met your needs as you started your business. Providing reliable products that support your success is our priority. We appreciate your trust and look forward to assisting you with future orders.
I have bought from them one wagner…
I have bought from them one wagner airless sprayer… very good product and very good price.. before to buy it i have chat with one of the employee they respond very kindly and very fast. I will buy from them again without hesitation. Thanks
26 June 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your positive feedback. We are pleased to hear that you are satisfied with the Wagner airless sprayer and that our team provided you with prompt and friendly assistance. Your trust means a great deal to us, and we look forward to serving you again without hesitation. Should you have any further questions or needs, we are always here to help.
UK buyers beware
UK buyers beware - you will be charged ICOD (import duty) that negates the good price.
Ordered an airless paint sprayer for £311 with free delivery - was a great price. However, I was subsequently charged a further £77 by delivery company UPS for ICOD (import duty). I now see some info in the shipping link but it was not clear on checkout, nor was I aware this was a European company. I could have got it cheaper locally in the UK.
24 June 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Alen,
Import costs are charges that may apply when goods are shipped from one country to another. These costs are distinct from shipping fees. While shipping fees cover the transport of the parcel, import costs typically include customs duties, handling fees, and local taxes that the destination country may impose to allow goods to enter.
In this case, no VAT (Value Added Tax) was charged at the time of purchase. As a result, the customs authorities in the destination country may levy VAT and other import-related charges upon arrival. These procedures are standard for international shipments and are entirely separate from the shipping fee you paid to us.
We clearly communicate this information on our website so customers can be aware of any potential import costs. However, please note that we are not responsible for these charges, and they are not included in the amount you paid to us. These import costs are paid directly to your local customs or government authorities.
Since the UK is no longer part of the EU, it is now standard practice that UK-based customers are required to pay VAT, customs duties, and any applicable fees when importing goods from the EU. These charges are imposed
and collected by the UK government and customs, and unfortunately, we have no control or influence over them.
Whenever you place an order from the EU to the UK, these import charges will apply. They must be paid directly to the UK customs authorities once the goods arrive. We understand this can be an inconvenience, but it is a standard part of post-Brexit international trade.
Paid for product
Paid for product, not delivered, they cancelled the order and given no refund! Stopped communication! Very poor customer service, I would suggest you refund the payment before I take it further!
* Update- still no refund, just more lies from this company! I’ve given them the time limit they said and nothing! They have no intentions of refunding the money, which I knew they wudnt! it’s now been well over a month since I tried to purchase the item. Im writing this review to warn other people who are trying to purchase goods from them to not bother, u won’t receive the goods and they will keep the money u paid for it, please please 🙏 buy elsewhere
26 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear Shaun
Thank you for your message. We understand your frustration and sincerely apologize for the inconvenience you’ve experienced
We would like to inform you that the refund for your cancelled order has already been processed. Depending on your payment method, it may take a few working days before the amount is visible on your account
If you have not received the funds within the expected timeframe, please feel free to contact us with your order number and proof of payment, so we can double-check and assist you further
Again, we regret that this situation caused such dissatisfaction. We are continuously working to improve our service and communication, and your feedback helps us in that process.
Kind regards
Team CROP
Never sent item just kept lying ups say…
Never sent item just kept lying ups say they don't have item tracking only show lable created but not sent.avoid this seller and save disappointment. Had to open case with PayPal to resolve problems.
13 June 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear Roy
Thank you for your review. We regret to hear that your experience has been so disappointing and we sincerely apologize for the inconvenience caused
We understand your frustration regarding the tracking information and the fact that your parcel status remained at "label created" for an extended period. In such cases, the shipment has indeed been prepared, but has not yet been scanned or picked up by the courier. Unfortunately, delays at the carrier’s end can occasionally prevent proper tracking updates, and we fully understand how this can appear as if the item was never sent
We would like to clarify that your order was processed on our side, but given the issues with UPS and the delay in shipment, we understand your decision to open a case with PayPal. In the meantime, we have also processed your refund to ensure you are not left waiting any longer
Once again, we apologize for the inconvenience and appreciate your feedback, which helps us to improve both our logistics and communication processes
Kind regards
Team CROP
Order base an primer
the order came very quickly (less than 24h) everything was packed very well. I recommend it with all my heart
29 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you very much for your kind words and strong recommendation. We are delighted to hear that your order arrived so quickly and that the packaging met your expectations. Speed and care in handling are core values of our service. Your satisfaction means a great deal to us. We look forward to assisting you again in the future.
Ordered and paid for 3 x 1ltrs of…
Ordered and paid for 3 x 1ltrs of polish I received 3 x 250ml, emailed customer service and they said I received the right amount, it clearly states on my order form that I ordered 3 x 1ltrs. Complete rip off, this was my first and LAST order from this firm as I could have bought these items cheaper from a UK seller.
26 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear Peter Kernohan,
Thank you for getting in touch and for bringing this issue to our attention.
Firstly, I want to sincerely apologise for the confusion and frustration caused by your recent order. We completely understand how disappointing it must have been to expect 1-litre bottles and receive 250ml bottles instead.
After reviewing your order and the details on our website at the time of purchase, it appears there was a technical error that incorrectly listed the product size as 1 litre, when the price and product offered were for 250ml bottles. This was not intentional, and we take full responsibility for the error. It has since been corrected on our website to prevent this from happening again.
While we understand you placed your order in good faith based on the information displayed, we’re truly sorry for the experience and inconvenience this has caused especially considering the additional cost of international shipping.
We are not a fraudulent company, and our intention is never to mislead our customers, no matter where they are based. This was a genuine oversight on our part, and we understand how it came across differently from your perspective.
Once again, we truly regret that your first experience with us has not met expectations, and we appreciate your feedback it helps us do better.
Kind regarts,
Team CROP
Poor customer service
Company want no responsibility when the product is faulty....and the fault has been determined by the manufacturers.
Had to pay over £60 in important taxes to UK which was only in small print and now want me to return at my own expense and then would have to pay those import taxes again.
Will definitely avoid in future
15/6/2025
In response to your reply.
That is factually incorrect and is in fact covered by Wagner as I have spoken to them directly.
The sprayer is more than capable of spraying emulsion paint and again this has been confirmed by Wagner so this should not have been an issue and also Wagner have informed me that the issue would not have been caused by the paint anyway.
I feel it has just been every excuse to get out of taking responsibilty and I have escalated this matter above yourselves now.
Also I would like to also state that no offer has been made or in fact nobody has ever even bothered to reply to my emails for over a week.
Very poor service and then you just state that you not in UK and 1 email even stated basically Wagner Uk are not in charge so doesnt matter what they say, uou are only a supplier of Wagner products and i believe it is Wagner that actually know best about their processes and warranties best.
In my opinion again UK buyers beware.
31 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Nicola,
Thank you for your review. We regret that your experience was not a positive one.
Unfortunately, this does not qualify as a warranty case. A piston seal is not covered under warranty, especially since the replacement of the entire machine is not necessary for such an issue, as the part itself costs only €15.
Certain types of paint or working conditions can damage the machine within seconds. In some cases, damage can even occur without any paint being used. Given the material you applied, it is not surprising that the machine has become defective.
We have made you a goodwill offer to cover part of the repair costs. However, we are unable to reimburse the shipping charges.
Should you wish to make use of the goodwill offer, please let us know. We are happy to work with you to find a fair and reasonable solution.
Kind regards,
Team CROP
The right color as requested
The right color as requested! Perfect for my Mustang, Thank you
15 May 2025
Unprompted review
Reply from CROP - nonpaints.com
You're very welcome! We're glad the color matched perfectly for your Mustang enjoy the results!
Amazing service and Amazing people!
24 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience with us. Looking forward to helping you again soon!
Fast, reliable, great customer care
Super happy with the way CROP handled our order. We were extensively informed about the timing, availability, a potential discount due to the scale of our order, and then during the delivery process emails were send along each step to ensure we're on track of when things will arrive.
On top of that - customer support was phenomenal from the start and they managed to immediately resolve one small issue with one of the items. Couldn't be happier with the CROP team, I will highly recommend doing business with them to anyone!
15 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your fantastic feedback! We're thrilled to hear that everything—from the clear communication and discount consideration to the smooth delivery and prompt support—met your expectations. It's especially great to know our team could resolve your issue right away. We truly appreciate your recommendation and look forward to helping you again in the future!
Perfect 5⭐️
Perfect, great range of product at a competitive price and fast shipping what more would you want 👍
9 May 2025
Unprompted review
Reply from CROP - nonpaints.com
Thanks a lot for the 5⭐️ review! We're glad you appreciate the wide product range, competitive pricing, and fast shipping. That's exactly what we aim for. Hope to see you again soon!
Reply from CROP - nonpaints.com
Thank you for the great feedback! We're happy to hear you were pleased with the price, delivery, and service. Hope to see you again soon!
Initially bad but fixed after the review
I have ordered several things including a professional vacuum from them. The delivery of the vacuum took really long although they advertise same day shipping, it took them more than a week to send it. Then I received the item and it's wrong. I waited 5 days to arrange a replacement but it didn't move while they refused to sent in parallel a replacement. I am very disappointed and I had to put a bad review for the service I received. Only after that the client service paid attention and since then I received an excellent service from Michael who called me multiple times to explain me the situation and inform me about the replacement status and delivery. I would have put 5 stars if that was the case from the beginning but since I had to do a bad review to get attention I cannot really give them 5 stars now. Hope that changes in the future.
5 May 2025
Unprompted review
Very good product and very…
Very good product and very fast....thank you....
29 April 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your kind words! We're glad you’re happy with the product and our fast service. Looking forward to serving you again!
Excellent company with outstanding…
Excellent company with outstanding customer service and great help with my purchase. The information provided by Alex was detailed and to the point. Very informative.
8 April 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service, and that Alex was able to assist you effectively. We strive to provide clear and helpful information to all our customers. We look forward to serving you again soon!
Premium product at a budget price.
Prices are the best and item is exactly what I wanted in both sizes. Fast and well priced delivery with great communication all the way through and even after delivery.
17 April 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your wonderful review! We're thrilled to hear that you found the product and prices just right, and that our delivery and communication met your expectations. We look forward to serving you again in the future!
Extreemly poor customer service (Not keeping promises)
I made an order for custom paint for 3 vehicles. After a couple of days since I made the order I was not recieving no track and trace, so I called. Was told I have selected to send them a part to match the paint. Okay, I said no my mistake, could you please send the paint as I am flying in a couple of days and I need the paint with me. I was given a promise I will recive it tomorrow. I gave it 2 days and called again. I was told I will not get the paint in time...and I will only recieve it after I have already left.. I got upset then they promised to send it to the address in the country I travel to... I got a mail later I will not recieve it in the place I was promised again but on the address I told them I will not be able to accept the paint... PITY Very unhelpful service which DO NOT KEEP promises. Please do better.... If I could give 0 start you deserve it..
18 April 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Yani,
We’re very sorry to hear that you’ve experienced inconvenience. Our sincere apologies that your experience didn’t meet expectations.
Please know that we take your feedback very seriously and will discuss it internally with the relevant departments in order to continue improving our service.
We’ve attempted to contact you by email and phone, but unfortunately without success. We trust the situation has since been resolved to your satisfaction. If not, please don’t hesitate to let us know — we’re happy to assist you further.
Once again, thank you for taking the time to share your experience with us. We greatly value your feedback and will use your comments to further optimize our service. We hope for another opportunity to regain your trust in CROP.
Kind regards,
The CROP Team
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