Overall I am really satisfied with the service I received. Once the referral was received from my GP I received the online forms to complete. From acknowledgement of my forms I received an appointment... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout. The only diffic... See more
Company replied
Apart from the long wait from diagnosis to titration, I found the process fairly easy to follow, the only thing I would say is that the communication between these periods was so sparse I rang to... See more
Company replied
Forms were easy to understand and the assessor put me at ease and didnt judge. Communication was good and fast process
Company details
Written by the company
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
Contact info
United Kingdom
- resolutionsteam@noodlehealth.com
- noodlehealth.com
4.0
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
7 month wait time for Titration…
7 month wait time for Titration appointment with time frames constantly getting pushed back and me having to chase. Very little communication. Now I have started titration I had to chase for my second appointment so have been without medication.
28 October 2026
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your feedback. We're sorry to hear about your experience and the delays you've encountered both in reaching titration and continuing treatment once titration began.
We appreciate how frustrating it can be to have to chase for updates, particularly when this results in gaps in medication. We'd like the opportunity to review your individual case and understand what has happened.
Please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your concerns thoroughly and work with the relevant teams to address any issues identified.
Thank you for bringing this to our attention.
Kind Regards,
The Noodle Team
Exhausted with complaints yet no reply
After several emails and complaints I still am awaiting a reply as to why my Titration medication appointment is taking so long. I am 12 months in to my right to choose NHS pathway now.
Now this! I received an email saying you’ve changed your name. Yet you fail to provide support or treatment for your existing clients. It’s gone beyond frustrating! It’s playing with people’s health . My next step will be reporting a complaint to the Health service Ombudsman.
28 October 2025
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the frustration caused by the wait for titration and the lack of clarity around your individual timeline.
We recognise that waiting for treatment can be difficult, particularly when you have been on your ADHD journey for a considerable time and feel that your concerns have not been fully addressed. Our clinical teams are currently managing a significant volume of patients, and while we are working hard to reduce waiting times, we appreciate the impact that these delays can have.
We would welcome the opportunity to review your case in detail and understand the concerns you've raised regarding communication and delays. If you have not already done so, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your individual circumstances and provide a response.
We would also like to clarify that our recent name change reflects the expansion of our services and commitment to supporting a broader range of healthcare needs. It does not affect the care pathways of our existing patients.
Kind Regards,
The Noodle Team
Good communication
Everyone has been kind and friendly.
Quick responses and helpful guidance.
Forms and questionnaires and long and time-consuming, but thorough and effective.
26 October 2026
Great…
Very quick to get a first appointment and diagnosis. Staff are helpful and really nice. Application process is a tad long but that’s only to be expected. Titration wait is incredibly long.
16 February 2026
Chaos and broken promises – CareADHD / Noodle Health
Noodle health is just reputation washing for the failing Care ADHD.
I selected this provider via the NHS Right to Choose pathway because they explicitly advertised a 12-week wait time. Instead, I was left waiting for 11 months. When I raised a formal complaint about this delay, it was met with rudeness and no change, the company did not follow the standard NHS complaint-handling procedure.
When I finally reached the titration phase, the administrative chaos continued. They sent conflicting appointment times to myself and the doctor. I have now received just one month of medication, but because their booking team cannot agree on how to schedule my follow-up, my titration has ground to a halt.
The entire operation is in constant chaos. They are fundamentally incapable of delivering a safe, reliable service, and worst of all, the staff show complete complacency and fail to recognise that there are any issues at all. Avoid.
27 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re genuinely sorry for the prolonged wait for titration, the difficulties you’ve experienced with appointment scheduling and the disruption to your treatment. We understand how distressing and frustrating this must be, particularly when you’re relying on consistent support and clear communication.
Noodle Health is the same company previously known as CARE ADHD, following a name change. We take your concerns about communication, complaint handling and continuity of care seriously.
We can confirm that your complaint is currently open, and our team will respond to you directly regarding the concerns you have raised.
Kind regards,
The Noodle Team
Do not respond to emails at all.
Great initially. But do not respond to emails for appointments or shared care.
Chat facility was not helpful and gave me a generic response. Phone number had a long wait for anyone to answer.
Response to trustpilot review was generic, rather than looking into my issue.
27 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for your feedback. We’re pleased to hear that your initial experience was positive, but we’re sorry that you’ve struggled to get responses to your emails regarding appointments and shared care. We understand how important timely communication is and would welcome the opportunity to look into this for you. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can review your concerns.
Kind Regards,
Noodle Team
Go somewhere else if you want to save your time
So they have the time and resources to do a whole questionable rebrand (‘Noodle’, really?!), but not to hire and process more pathways for their patients. I’ve been waiting since April for titration.
What’s worse is: they say new patients will wait less time than the ones already on their hands (fair? Not at all. Realistic? I doubt it). What a scam to get more people attached to your service and waste their time.
27 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Dear Mara,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We understand that delays can be difficult, particularly when you are waiting to begin treatment, and we are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Very professional and easy to…
Very professional and easy to understand the process well explained I was made to feel at ease and very comfortable to talk about all my issues.
Great service all around
26 October 2026
No contact for 6 months🥵
I’ve been waiting since April for a titration appointment, after being diagnosed.
I’ve contacted them a few times but I never get a response.
I suppose they prioritise private patients, as they pay more.
This is the cost of the private sector doing what should be fulfilled by the NHS.
I’m on the verge of giving up and going to another company.
26 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Dear Simon,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must be to have been waiting for a titration appointment since your diagnosis, particularly when you feel your attempts to obtain updates have gone unanswered.
We would also like to clarify that paying privately does not move anyone ahead of NHS patients or change their position on the NHS waiting list. The private pathway is separate and simply offers an alternative route for those who choose to pay for faster access, depending on clinician availability. NHS delays are caused by wider capacity pressures, not because private patients are being prioritised. Choosing to pay privately is entirely optional and has no impact on NHS waiting times.
We understand how difficult ongoing delays can be and are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Care ADHD failed me
I found communication and service woeful. We’ve been strung along and kept repeatedly waiting. Told time and time again the wait is 12 weeks. So we dutifully wait 12 weeks I need to find it’s a further 12 weeks wait. Now approaching a year since diagnosis. I deeply regret choosing CareADHD under right to choose. Six months ago, and 3 months ago it appeared like it was going be quicker to stay with them, rather than go to another provider but they have yet again let us down again and again. Please avoid…. their website wait times and talk of ‘honesty’ is pure fiction. A complaint is going into the NHS about our treatment and I hope this review can save you from the same awful experience.
26 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Dear Jonathan,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must have been to experience repeated delays and uncertainty regarding treatment timelines.
We understand how disappointing it can be when waiting times are longer than initially anticipated, particularly when you have made decisions about your care based on the information available at the time. We also recognise the impact that delays and a lack of clear communication can have on patients awaiting treatment.
We are sorry that the service did not meet your expectations and that you felt let down by your experience with us.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
I was made to feel very relaxed…
I was made to feel very relaxed throughout the assessment
15 October 2026
Ballooning wait times and insufficient complaint response
I was diagnosed in June 2026 and was told that it would be 2-2.5 months until my titration appointment. I have been told now in October (already 4 months since my diagnosis) that I will now be waiting for a total of 8-9.5 months between my diagnosis and titration appointment.
Further to this, it took 1.5 months for amendments to be made to my initial outcome report with me having to send multiple follow up emails before a response was given. My GP received my outcome report at the end of September, 3.75 months after my diagnosis.
I filed a formal complaint with Noodle Heatlh (formerly Care ADHD) and their complaint response gave no concrete reason for ballooning wait time just saying it was "overall demand and capacity pressures" and the timeline "reflected the processing stages required at the time".
Explain how it takes 4.5 months to email out some forms, and a further 5.5 months for an appointment to be booked if there is allegedly "no evidence of that new patients are being prioritised ahead of patients already waiting"? It's just a complete mismanagement shambles. There appears to be systemic failures within Noodle Health that affects us, their patients.
Noodle Health were previously Care ADHD, having recently changed their name. I suggest checking out reviews on trustpilot under their old name.
19 October 2026
Unprompted review
Reply from Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re genuinely sorry for the extended wait for titration, the delays in amending your report and the frustration caused by having to repeatedly chase for updates. We understand how disappointing it is when the timescales you were originally given change so significantly without a clear explanation.
We recognise the importance of timely communication and transparency around waiting times. While our name has changed from CARE ADHD to Noodle Health, we are the same company, and we remain committed to addressing the concerns raised by our patients.
We would welcome the opportunity to understand your concerns in more detail and review your individual case. Please contact us via https://www.noodlehealth.com/contact-us/feedback so we can look into this further.
Kind regards,
The Noodle Team
Very helpful lady.
7 March 2026
My experience with CARE was excellent
My experience with CARE was excellent.
My assessor was attentive, understanding and patient.
Thank you for your help and for providing much clarity in my ADHD assessment report.
26 October 2026
Reply from Noodle (formerly Care ADHD)
Dear Jessica,
Thank you for your feedback.
We are sorry to hear that this has been your experience.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback, and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Great experience, except for internet issues
The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout.
The only difficulty was the internet connection which meant that I struggled to hear her questions at times and had to ask her to repeat. I don’t think this was a problem on my end as I regularly have teams meetings without difficulty. It would be great if this issue could be remedied as it made communication a bit trickier and more stressful at points as I worried it would affect my diagnosis.
Nevertheless, they were very thorough; I got my diagnosis at the end of the meeting and received a detailed report within a week.
26 October 2026
Reply from Noodle (formerly Care ADHD)
Thank you for your thoughtful feedback. We’re delighted to hear that your referral and assessment process was quick, and that Hume helped you feel at ease with her warm and professional approach. We’re also pleased that you received your diagnosis and detailed report promptly.
We’re sorry to hear that connection issues made parts of your assessment more difficult and stressful. We appreciate you bringing this to our attention, as clear communication is essential to ensuring patients feel comfortable and supported throughout their assessment. We’ll share your feedback with the relevant team.
Kind Regards,
The Noodle Team
right to choose
I used right to choose and my report of diagnosis came 7 days after my assesment. they kept me fully updated when the was a founding freeze on the NHS then when finally contact the assesment was arranged with in days.
26 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.