Noodle (formerly Care ADHD) Reviews 

4,187
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,067 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are exceptionally kind, supportive, and thorough, putting individuals completely at ease during their assessments. People deeply appreciate the remarkably fast turnaround times, user-friendly forms, and clear guidance provided throughout the entire diagnostic journey. However, some reviewers were not happy with the lengthy wait times and slow communication regarding subsequent medication appointments. Consumers also noted persistent difficulties getting timely responses to emails and receiving proper ongoing support after their initial diagnosis. These individuals experienced frustrating delays and felt unsupported when trying to arrange follow-up care.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the fast process, quick... See more

Staff

Consumers find staff to be exceptionally helpful, noting that assessors and clinicians consistently make them... See more

Customer service

Customers had ambiguous experiences with customer service regarding long delays and unreturned emails. While... See more

User experience

Reviewers mention positive feedback about user experience, highlighting professional and supportive... See more

Response time

Reviewers highlight ambiguous aspects of response time, with several customers praising impressively quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I am really satisfied with the service I received. Once the referral was received from my GP I received the online forms to complete. From acknowledgement of my forms I received an appointment... See more

Company replied

Rated 4 out of 5 stars

The process from referral to diagnosis was impressively quick; it took under a month. My assessor, Hume, immediately put me at ease and had a warm and professional manner throughout. The only diffic... See more

Company replied

Rated 4 out of 5 stars

Apart from the long wait from diagnosis to titration, I found the process fairly easy to follow, the only thing I would say is that the communication between these periods was so sparse I rang to... See more

Company replied

Rated 4 out of 5 stars

Forms were easy to understand and the assessor put me at ease and didnt judge. Communication was good and fast process


Company details

  1. Clinic

Written by the company

Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

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Replied to 99% of negative reviews

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4.0

All reviews

(4,187)

3,010 reviews in the last 12 months

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Rated 1 out of 5 stars

Awaiting assessment but no replies to contact or guidance since June

UPDATE: I have completed the form that you referred us to - as a concern at this time. I have asked for clear confirmation that there is no reason for the delay (no missing forms), and an indication on time frame. Original Review: We did this on right to choose and are thinking it was a mistake now - after getting the forms quickly we completed for child, school did too - and now heard nothing since June, other people who chose other services have been dealt with faster on right to choose. I have emailed and tried to get through on phone but hard when you work during the opening hours. I have sent another message asking today. I know there is demand but we don't even know if there is anything else we needed to do - or any real timescale to work with. Wondering how we will ever get anywhere with them so posting on here as appear to respond on this site. I am sure the service may still be great but how do you get to that point?

7 October 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for sharing your experience. We understand how difficult it is to be waiting for an update about your child’s referral, particularly when you have completed the requested forms and are unsure whether anything further is needed or when you can expect to hear from us.

We recognise how important clear communication and realistic expectations are for families navigating this process. We are currently experiencing very high demand for ADHD services, which has placed significant pressure on our capacity, and we are actively working to increase capacity and reduce waiting times.

We would really like the opportunity to look into your child’s referral and clarify its current status. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can investigate this for you.

Kind Regards,
The CARE ADHD Team

Rated 5 out of 5 stars

Screening with Bronwen

My screening was with Bronwen Evans, she asked great questions and made the screening a comfortable experience.

7 October 2026
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

We are so pleased to hear that our lovely Bronwyn made you felt well supported throughout the process. Thank you so much for taking the time to share your positive feedback with us.

Warm Regards,
The CARE ADHD Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish.

Clear assessment forms. A short wait for an appointment and I had a brilliant assessor called Esther. She really listened, put me at ease and summarised our conversation perfectly.

7 October 2026
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for your kind feedback.

We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that Esther helped put you at ease, listened carefully, and ensured you felt heard throughout the assessment.

We'll be sure to pass your lovely comments on to Esther, who will be pleased to hear the positive impact she had on your experience.

Kind Regards,
The CareADHD Team

Rated 5 out of 5 stars

Needed answers as to why I am like I am…

Needed answers as to why I am like I am the assessor was very kind and patient with me , just a big thank you from me

7 October 2026
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

We are so pleased to hear that you found answers to questions. and that our assessor provided a kind, patient, and supportive environment during your assessment, helping you gain the clarity you were looking for. Your kind words mean a lot to us.

Warm Regards,
The CARE ADHD Team

Rated 3 out of 5 stars

I have found the waiting with careadhd…

I have found the waiting with careadhd to be very difficult if have been waiting since February to get medications for my ADHD I now been told I will have to wait until March or April next year 2027. It's now October 2026 at moment of writing this post it is making me extremely anxious waiting i have had issues with my job because of my ADHD the assessment was fairly straightforward but had alot to do for this which was stressful I just wish things were quicker because I have to wait 7 to 9 months for medications I just wished things were quicker the interviewer for my ADHD assessment was very nice but it is the very long waiting times which is the problem just wished the government could make things easier and quicker i don't get any after care while at least at the moment will have to wait for this also I don't want to put people off getting an assessment please do this as it is much better to know I have ADHD now it's just the waiting for the medications which is difficult as it must be done by CareADHD

7 October 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Dear Darren,

Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive assessment experience and found your assessor supportive.

However, we are sorry to hear how difficult the wait for treatment has been and appreciate the impact that extended waiting times can have.

We can see that our Clinical Team has recently been in contact with you via email to request some additional health information. Once this information has been received and reviewed, we will be able to progress your care further.

If you would like us to review your concerns in more detail, please contact our Feedback & Resolutions Team via www.careadhd.co.uk/feedback and we will be happy to carry out a full investigation into your individual case.

Thank you again for sharing your experience.

Kind Regards,
The CareADHD Team

Rated 1 out of 5 stars

Poor customer service.

I am a private patient and have completed my assessment. I require a password to access my assessment documents and emailed CARE three times over the last two weeks requesting a password. None of my emails have been acknowledged, let alone responded to, and I need to provide my work with the documents for appropriate adjustments to be made. It seems once the money has been paid, you get ignored.

Edit: I have received a response that still requires me to make all the effort, having tried three times already. I provided my phone number and email address, so why should I continue to chase through a resolution process? Just do your job.

6 October 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Dear Mike,

Thank you for sharing your experience. We’re sorry that you have been unable to access your assessment documents and have not received a response to your emails. We understand how important these documents are, particularly when you need them to arrange adjustments at work, and we appreciate the urgency of resolving this for you.

We would really like the opportunity to look into this as a priority and help get things resolved as quickly as possible. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can investigate your individual case and support you further.

Kind Regards,
The CARE ADHD Team

Rated 2 out of 5 stars

So I’d write all the ins and outs but…

So I’d write all the ins and outs but I’m totally lost with the process at the moment. Waiting on autism assessment that we requested first and ADHD report, been many emails mainly me calling up to see where we are at with assessment- if I hadn’t have called I would have no clue that my forms were incomplete or needed attention. The assessment itself was really good. They just need to get their act together I was told that a report from my daughter’s counsellor was with them only to be told on the phone tonight they couldn’t find it! Honestly I’m a single working Mom all I want is an assessment for my kids. My other daughter was referred too, the forms I was receiving to complete hadn’t any names on so I had to try and find out which form was for which child!
It’s soooo stressful for me trying to continually chase them for the assessment.

6 October 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience during the assessment itself, but we're sorry to learn about the difficulties you've experienced throughout the wider process.

We appreciate how challenging it can be to manage appointments and assessments for more than one child, particularly when you are having to spend time chasing updates and clarification. We're also sorry to hear about the confusion regarding documentation and communication about the reports required for your daughter's assessment.

We would welcome the opportunity to review this further. If you have not already done so, please contact our Feedback & Resolutions Team via www.careadhd.co.uk/feedback so that we can investigate your concerns and provide an update on both assessments.

Thank you for bringing this to our attention.

Kind Regards,
The CareADHD Team

Rated 5 out of 5 stars

Great experience with CARE

Great experience with CARE, very fast from being referred to filling out questionnaires to appointment. Appointment was straightforward and easy to understand. Felt at ease throughout the whole assessment and was clearly given my results at the end of it. Definitely would recommend to anyone wanting to get an ADHD assessment.

6 October 2026
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you so much for sharing your feedback.

We are delighted to hear that your experience was smooth and fast, from the initial paperwork through to your appointment. It is wonderful that you were made to feel comfortable during the assessment and that your results were communicated clearly. Your recommendation means a lot to us.

Warm Regards,
The CARE ADHD Team

Rated 5 out of 5 stars

Thank you Daniel & CARE ADHD

I previously left a review in relation to my experience with the referral/assessment process, however I just wanted to take the time to write a review relating to my experience with the titration process as I know it can be a daunting time for many patients following a recent ADHD diagnosis.

I have had the pleasure of dealing with Daniel Chalmers (prescriber), who has been incredible throughout the process so far. I am a couple of months in, and nearly settled on a long term dose which is something I never expected. Daniel is so informative, and he has helped me to make the appropriate decisions throughout the whole process - he has listened to my concerns as a patient, and adjusted my doses/provided advice and support throughout.

Daniel has genuinely made this process feel like a breeze, and I am so thankful for his support thus far. Thank you CARE ADHD & Daniel! Fab experience with this service I would recommend to anyone seeking out ADHD diagnosis and treatment.

6 October 2026
Unprompted review
Noodle (formerly Care ADHD) logo

Reply from Noodle (formerly Care ADHD)

Thank you so much for taking the time to share your experience of the titration process. We’re delighted to hear that Daniel has made you feel listened to, supported and informed throughout your journey, and that you’re feeling close to settling on a long-term dose.

We’ll be sure to share your lovely feedback with Daniel. It’s wonderful to hear how positively he has contributed to your experience, and we wish you all the best as you continue your treatment journey.

Kind Regards,
The CARE ADHD Team

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