Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
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Review summary
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Reviews shaping this summary
I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
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Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.5
Average
984 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Buyer Beware!
Buyer Beware!! I ordered a one time purchase of hair supplements 6 months ago. Did NOT Auto Suscribe. However, Noor continues to send multiple orders and charge my credit card account $72.00. I refused these additional orders, returning them to Post Office.
I have emailed and tried to call numerous times. The charges continue.
Reconsider your choices!!!!
30 June 2026
Unprompted review
Reply from Noor Hair
Hi Nancy,
We’re sorry to hear about your experience and understand how frustrating this situation has been.
Please rest assured that Noor does not create subscriptions or process recurring charges without a customer's authorization. We would like the opportunity to review your account and determine what occurred; however, we were unable to identify your order based on the information provided in your review.
Please send us an email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line so I can personally investigate your account, review the charges and subscription history, and assist you with resolving this matter.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to help.
It arrived quickly
It arrived quickly. What I don't understand is I received several emails from Noor to my AOL account (when I'm registered under my gmail account), one said I had a free gift coming, another said something else strange. Weird.
21 June 2026
Reply from Noor Hair
Hi Jane,
Thank you for your feedback!
We’re glad to hear that your order arrived quickly. We also understand your concern about receiving emails at your AOL address.
After reviewing your account, we can confirm that the email address associated with your most recent order is your AOL email address. This is why order updates and promotional emails were sent there. If you would prefer to use your Gmail address for future orders and communications, our support team would be happy to update your account for you.
Thank you for bringing this to our attention. We appreciate your feedback and are always happy to help ensure your account information is up to date.
Reply from Noor Hair
Hi Kathleen,
Thank you so much for your feedback!
We’re delighted to hear that you’re happy with the timely reordering process and that you’ve found the Healthy Hair Formula to be effective. Your satisfaction means a great deal to us.
Thank you for your continued trust and support of Noor Hair Official. We’re honored to be part of your hair journey!
All I a can say is it works
All I can say is it works. I noticed my hair part was much wider and some spots you could see my scalp through my hair. I’ve been using Noor for six months now, my hair is much thicker, my part has filled in and can no longer see my scalp through my hair. After about three months I could tell it was working, even my hairdresser said, I had new growth all over. 😊😊😊
29 June 2026
Reply from Noor Hair
Hi Nancy,
Thank you so much for sharing your incredible experience!
We’re thrilled to hear about the results you’ve achieved after six months of using Noor. Knowing that your hair has become noticeably thicker, your part has filled in, and your scalp is no longer visible is wonderful feedback. It’s especially exciting to hear that you began noticing improvements after about three months and that even your hairdresser recognized the new hair growth.
Thank you for trusting Noor Hair Official and for taking the time to share your journey. We’re honored to be part of your hair care routine and wish you continued success with your hair growth!
Bad customer service
The products did nothing for my hair or nails. I tried canceling my subscription order. Before it processed through PayPal. The customer response was quick. But, they only dealt with the cancelation of the subscription.
There was NO acknowledgment of my request to cancel the order! None!
Until after several emails. They confirmed that my subscription had been canceled. There was a link to their site. Stating how they didn't honor their 100% guarantee of your money back. On discounted or subscription orders. They could have canceled my order. . Really bad customer service.
27 June 2026
Unprompted review
Reply from Noor Hair
Hello DeLene,
We’re sorry to hear that the product did not meet your expectations and that you were dissatisfied with your customer service experience.
We would like the opportunity to review your concerns; however, we were unable to locate your account based on the information provided in your review, as no order details were included.
Please send us an email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line. This will allow me to personally review your account, investigate what happened, and assist you further.
Thank you for bringing your concerns to our attention. We look forward to helping resolve this matter.
Reply from Noor Hair
Hi Karen,
We’re sorry to hear that the product did not meet your expectations.
To address your concerns, we have gone ahead and canceled your subscription immediately to prevent any future charges.
If you would like to discuss return options or receive assistance with your order, our support team will be happy to help. Please send us an email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line so I can personally assist you further.
Thank you for your feedback and for giving our product a try.
Product has been used to replace…
Product has been used to replace Particle…
The website is terrible so that you can pause of cancel but can’t pull an order forward…
The phone system whether you pick 1or 2, ultimately hangs up on you…
Get those things fixed please…
24 June 2026
Reply from Noor Hair
Hi Charle,
Thank you for taking the time to share your feedback and for choosing our product.
We're glad to hear that you've been using our product as a replacement for another brand. We also appreciate your honest comments about your experience with our website and phone support.
We're sorry to hear that you found it difficult to manage your order and that you were unable to bring a shipment forward. We also apologize for the frustration you experienced with our phone system. Your feedback regarding both the website functionality and phone support is valuable, and we will share it with our team as we continue working to improve the customer experience.
Thank you again for your suggestions—they help us identify areas where we can do better.
This is my regular subscription…
This is my regular subscription shipment. Love the product and on time shipping.
22 June 2026
Reply from Noor Hair
Dear JC,
Thank you so much for your feedback!
We’re delighted to hear that you love the product and that your regular subscription shipment arrived on time. Providing reliable service and a smooth subscription experience is very important to us.
Thank you for your continued trust and support of Noor Hair Official. We truly appreciate having you as a valued customer! 💕
Shipping to incorrect address!!!!
27 June 2026
Reply from Noor Hair
Hi Joan,
We’re sorry to hear about the issue with your shipment and understand your concern about the order being delivered to the wrong address.
Please note that our order process is fully automated, and the shipping address entered during checkout is used directly to generate the shipping label. To protect customer privacy and ensure order accuracy, we do not manually review or modify customer-provided shipping information.
We have sent you a follow-up email so we can review your order details and assist you further in resolving this matter.
Thank you for bringing this to our attention.
My hairdresser noticed the difference…
My hairdresser noticed the difference in my hair.
I see and feel the difference.
27 June 2026
Reply from Noor Hair
Dear Lynne,
Thank you so much for sharing your experience!
We’re thrilled to hear that both you and your hairdresser have noticed a difference in your hair while using the Menobalance Bundle. Knowing that you can see and feel the improvement is wonderful feedback and means a great deal to us.
Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and wish you continued success!
Your company sucks
Your company sucks. You have all my order mixed up and charged me for 3 items I didn't order. I Cancelled my subscription and they charged my account and sent anyway
7 June 2026
Reply from Noor Hair
Hi Linda,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologize for the confusion regarding your order and the charges on your account. We would like the opportunity to review everything with you and ensure your concerns are properly addressed.
To assist you as quickly as possible, a member of our support team will contact you directly to review your account, clarify the order details, and help resolve this matter.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
I would have given a 5 star but have…
I would have given a 5 star but have not received any response on the previous emails sent .
26 June 2026
Reply from Noor Hair
Hi Joyce,
Thank you for your feedback and for your positive rating.
We’re sorry to hear that you did not receive a response to your previous emails. That is not the experience we want our customers to have, and we apologize for any frustration this may have caused.
We would appreciate the opportunity to assist you. Please send us another email at support@noorhairofficial.com with "Trustpilot-Alexa" in the subject line so I can personally review your inquiry and help resolve it as quickly as possible.
Thank you again for your support, and we look forward to assisting you.
Nick was so good he solved my problem…
Nick was so good he solved my problem with no hassels very very happy with your company. I would recommend it to any one thank you so much
23 June 2026
Unprompted review
Reply from Noor Hair
Hi Joy,
We’re delighted to hear that Nick was able to resolve your issue quickly and without any hassle. We’ll be sure to share your kind words with him—he’ll be thrilled to know he made such a positive impact.
We’re also grateful for your recommendation and are so happy to know you’ve had such a positive experience with Noor Hair Official.
Thank you for your trust and support!
I've had the pleasure of consistently…
I'\nVe had the pleasure of consistently using your product for more than six months. I wear my hair natural , and no chemicals allowed at your product has grown here from half inch to approximately fourteen inches long. Everyone asked what product I'm using. I just send them a pic of your product. The wonder growth and the rosemary oil work very well for my hair and I will continue to use them.
1 October 2025
Unprompted review
Reply from Noor Hair
Hello Gwen,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear about your amazing results after more than six months of using our products. It’s incredible to know that your natural hair has grown from about half an inch to approximately fourteen inches while using the Wonder Growth products and Rosemary Oil. Hearing that others are noticing your progress and asking what you’re using is truly rewarding.
We’re also honored that you’ve been recommending Noor Hair Official by sharing our products with others. Your trust and support mean so much to us.
Thank you for being a valued member of the Noor Hair Official family. We wish you continued success on your healthy hair journey! 💕
Unhappy that you send products without…
Unhappy that you send products without advance notification, this allows no chance to refuse shipment. Sorry, too busy to keep up with subscription schedule. No more subscriptions for me, they all operate the same way.
24 June 2026
Reply from Noor Hair
Hello Patricia,
We’re sorry to hear that your subscription experience did not meet your expectations.
We understand that keeping track of recurring shipments can be difficult, and we appreciate your feedback regarding advance notifications.
We are truly sorry for the concern this has caused you. Please rest assured that Noor does not create subscriptions or process charges without a customer's authorization. It looks like your details may have been enrolled during a prior order, which automatically sets up a subscription unless opted out.
Upon review, your subscription was canceled effective June 24, 2026. However, the recent order has already been shipped and is currently in transit. While we completely understand that circumstances may sometimes require adjustments, we’re unable to stop or change this shipment at this stage.
If you need any further assistance, kindly contact our support team, and we will be happy to assist you.
Thank you for taking the time to share your experience.
I don't think your product addresses…
I don't think your product addresses the reason for my hair loss. I believe it to be hormonal. Took the pills regularly, but kept losing great amounts of hair. Saw my doctor and there is no medical reason for my hair loss. I used to take prescription hormones and stopped because of the monthly cost, so I believe this is causing my loss of hair.
23 May 2026
Reply from Noor Hair
Hi Arlene,
Thank you for sharing your experience with us. We’re sorry to hear that the product did not provide the results you were hoping for. We understand how frustrating ongoing hair loss can be, especially when you believe it may be related to hormonal changes.
Hair loss can have many underlying causes, and while our products are designed to support healthy hair growth and overall hair health, individual results can vary depending on factors such as hormones, genetics, medications, and other health conditions.
We truly appreciate you giving Noor Hair Official a try and taking the time to share your honest feedback. Your comments are valuable and help us continue to improve our products and customer experience.
Please contact our support team so we can assist you with your concern.
Reply from Noor Hair
Hi Alicia,
Thank you so much for your feedback!
We’re delighted to hear that you find Noor products excellent. Your support and satisfaction mean a great deal to us, and we’re grateful to be part of your hair and beauty journey.
Thank you for choosing Noor Hair Official!
Reply from Noor Hair
Hello Laurel,
Thank you so much for your feedback!
We’re delighted to hear that you love your Super Hair Serum. Knowing that you’re enjoying the product means a lot to us.
Thank you for your support of Noor Hair Official—we’re grateful to be part of your hair care journey!
This stuff really works
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and website!! This was over 2 months ago but have been using the serum before and bought the vitamins works great!!!😘
20 June 2026
Reply from Noor Hair
Hi Maria,
Thank you so much for sharing your experience!
We’re thrilled to hear that the Healthy Hair Formula has been working so well for you. It’s wonderful to know that your hairdresser noticed how much thicker your hair had become and was impressed enough to ask about the product and website!
We’re also glad to hear that you’ve had a positive experience with both the serum and the vitamins. Feedback like yours means so much to us, and we’re honored to be part of your hair journey.
Thank you for your trust and support of Noor Hair Official, and we wish you continued success with your hair growth and hair health goals! 💕
Completely Satisfied.
Amy helped me order more and made sure I was completely satisfied before we ended our call. I have been using Noor Healthy Hair Formula, Capsules. Noor Hormone Balance Formula, Capsules. And Noor Wonder Growth Gummies for Health and Strength. For 3 months and have noticed my hair is Not Breaking Off, Not Shedding, And Not Falling Out! And I haven't even started using the Serums Yet!! Thank You Amy and Noor Hair.
24 June 2026
Unprompted review
Reply from Noor Hair
Hi Desch,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear that Amy provided such excellent service and made sure you were completely satisfied before ending your call. We’ll be sure to share your kind words with her.
It’s also fantastic to hear about the results you’ve experienced after three months of using the Healthy Hair Formula, Hormone Balance Formula, and Wonder Growth Gummies. Knowing that your hair is no longer breaking, shedding, or falling out is incredibly encouraging, and we’re delighted that the products have been such a positive part of your journey.
Thank you for your trust in Noor Hair Official and for taking the time to share your experience. We’re excited for you to continue your journey—especially once you start incorporating the serums!
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