Product has been used to replace Particle… The website is terrible so that you can pause of cancel but can’t pull an order forward… The phone system whether you pick 1or 2, ultimately hangs... See more
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Review summary
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Reviews shaping this summary
I’m very disappointed that in order to try your product I need to sign on for automatic re shipping ! OR pay and inflated price ! Not being kind to potential new customers ….
Company replied
This stuff really works, had my hair dyed at the end of April 2026 when I went back June 2026my hair dresser could not believe how thick my hair was, so happy for me took down the product name and... See more
Company replied
The agent Jeannie, who I was blessed to have ordered with, is definitely, an asset in every way to your company! She was professional, very knowledgeable, answed, with patience,kindness , and knowled... See more
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Company details
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.4
Average
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Impressive results!
Impressive results! Lots of new growth and much less loss in shower and in hair brush. Recommended to my daughter and she is also happy with results.
24 June 2026
Reply from Noor Hair
Dear Annie,
Thank you so much for sharing your experience!
We’re thrilled to hear that you’ve seen impressive results with the Healthy Hair Formula, including lots of new growth and noticeably less hair loss in the shower and on your hairbrush. That’s wonderful feedback!
We’re also delighted to hear that you recommended it to your daughter and that she’s happy with her results as well. Thank you for your trust and support of Noor Hair Official—we’re honored to be part of both of your hair journeys!
I tried to cancel the order before it…
I tried to cancel the order before it shipped. They wouldn’t do it. The product did not help me and I can’t afford it. Now I am out the money and stuck with a product that I can’t use!
19 June 2026
Reply from Noor Hair
Hi Lynne,
We’re sorry to hear about your experience and understand your frustration.
Once an order has entered the fulfillment process, we are often unable to stop or cancel it before shipment. We understand that this can be disappointing, especially when the product did not meet your expectations and you are concerned about the cost.
We appreciate your feedback and would like the opportunity to review your account and discuss any available options. Please contact our support team, and we will be happy to assist you further.
Thank you for sharing your experience with us.
The hair pills didn't keep my hair from…
The hair pills didn't keep my hair from shedding at all, so I reordered a supply of different pills from a different website.
I wanted to send the pills back to the company, but they'd never answer the phone or reply to my emails. I ended up throwing the pills in the garbage. I emailed them and told them to cancel my account. They didn't reply.
Three months later, they sent 3 more bottles and charged my credit card over $98.00. I want to send them back!
After sending many emails and trying to talk to someone at customer service without a single reply, I was forced to contact the fraud department at my bank.
There's no way that I'd ever recommend this product or their horrible customer service. There are much better products at Walgreens. Please don't purchase anything from them. I wouldn't want more victims to get defrauded, so I decided to warn anyone who might think of getting involved with the Noor company.
1 April 2026
Unprompted review
Reply from Noor Hair
Hi Shari,
We’re sorry to hear about your experience and understand your frustration.
Please rest assured that Noor does not create subscriptions or process recurring charges without customer authorization. Upon review, it appears that your account was enrolled in a subscription during a previous order, which remains active unless canceled or opted out.
Upon checking your account, we can confirm that your subscription was canceled on June 3, 2026. To further address your concerns, a refund was processed today, and an email notification has been sent with the refund details.
We regret any inconvenience you experienced and appreciate you bringing this matter to our attention. Thank you for your patience while we worked to resolve it.
Noor Hair said they would give back 40%…
Noor Hair said they would give back 40% of the payment price if I requested it before 180 days. I contacted them at least 4
times starting March 29 and and in their reply they sounded so SINCERE in their reply that they would get right on it. I had sent the supplement bottles back in Feb. unopened. I have forgotten exactly when I finally stopped believing their LYING emails and contacted my credit card company to claim a dispute. It took getting my credit card company involved or I am sure I would not have received my refund. The company only sends back 40% of your money too. This a horrible, lying company and I will not order anything from them again. Please be aware!!
29 March 2026
Unprompted review
Reply from Noor Hair
Hi Andrea,
We’re sorry to hear that you were dissatisfied with your experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding the refund process. Our 180-day money-back guarantee and refund terms are outlined at the time of purchase, including any applicable refund amounts based on the specific offer selected. We regret that the process did not meet your expectations.
We also apologize for any delays in communication or resolution that may have contributed to your concerns. Our goal is always to assist customers as promptly as possible and to honor our stated policies.
Please send us an email at support@noorhairofficial.com with "Trustpilot" in the subject line and kindly address it to me so I can personally assist you further and review your concerns in detail.
We appreciate your feedback, as it helps us identify opportunities to improve both our customer service and overall customer experience.
Best,
Alexa
Noor Hair
Reply from Noor Hair
Hi Patricia,
We’re sorry for any frustration this situation has caused.
Upon review, we can confirm that your subscription has now been canceled immediately to ensure no further shipments or charges will occur.
We understand your request and appreciate you bringing this to our attention. If you need any additional assistance, our support team will be happy to help.
The site was easy to navigate and very…
The site was easy to navigate and very clear to order from.
22 June 2026
Reply from Noor Hair
Hello Barry,
Thank you for your feedback!
We’re really glad to hear you found the site easy to navigate and the ordering process clear. We appreciate your support of Noor Hair Official and are happy to provide a smooth experience for you!
She was very patient with me!
22 June 2026
Reply from Noor Hair
Hi Pamela,
Thank you for your feedback!
We’re delighted to hear that our representative was very patient with you. Providing friendly, understanding, and supportive service is important to us, and we’re glad you had a positive experience.
Thank you for choosing Noor Hair Official—we truly appreciate your support!
My hair is coming back!
17 June 2026
Reply from Noor Hair
Hi Becky,
Thank you so much for sharing your experience!
We’re really glad to hear you’re noticing positive changes and that your hair feels like it’s coming back while using the Hydrolyzed Collagen Peptides. That’s wonderful feedback.
We truly appreciate your support of Noor Hair Official and are happy to be part of your journey!
Don't get tricked into a subscription!
Epilog to Noor, June 22:
Before placing my order, I contacted customer service with questions and was explicitly promised a callback by email representative Ailyn. I provided a specific date and time window (June 18, after 11 AM) for this call. The callback never occurred.
When I followed up via chat to inquire whether the call was still scheduled, I was simply asked to provide another available date and time. I did not respond to that message, choosing instead to proceed with my order in good faith despite the lack of communication.
The bottom line is clear: had I been able to speak with a live representative as promised before finalizing my purchase, this negative review might never have existed. This is breakdown in basic customer service: failing to honor a committed callback is unacceptable and reflects poorly on your team's reliability.
Consider this genuine feedback and an opportunity for improvement. Your customers deserve better than broken promises and unanswered commitments. My only hope is that the product works as advertised.
WARNING: Don't let this company trick you into a subscription!
All I wanted was to try the eye cream. Instead, their website deliberately leads you down a maze of intentionally confusing information designed to hide what you're actually signing up for. Pay attention to your cart before you hit the submit button; if not, you've automatically subscribed.
Even worse, when you finally figure out how to opt-out of the subscription, BOOM....shipping fees appear out of nowhere. It's a bait-and-switch tactic disguised as customer service.
This isn't accidental; it's predatory design. Customers deserve the RIGHT to choose whether they want a subscription or a one-time purchase. Forcing recurring charges on consumers without clear consent is unethical business practice, and frankly, bordering on fraudulent.
Don't get caught in their trap. Even if the product works (which they promise), no amount of "amazing results" justifies shady enrollment tactics. Stay away unless you value your money and time more than these people do.
19 June 2026
Reply from Noor Hair
Hello Beverly,
We’re sorry to hear that your experience left you feeling frustrated.
Upon reviewing your order, we can confirm that on June 20, 2026, you purchased one InstaLift Eye Cream as a one-time purchase only. There was no subscription associated with this order. An order confirmation email containing the details of your purchase was sent immediately after checkout.
Regarding shipping charges, we offer free shipping on select products and promotions, as well as on qualifying orders of two or more products. We also offer discount codes for new customers, and our records indicate that a promotional discount was successfully applied to your purchase.
We understand that checkout experiences can sometimes be confusing, and we appreciate your feedback. We are committed to transparency and continuously work to improve the customer experience. If you have any questions regarding your order, our support team would be happy to assist you further.
Thank you for sharing your concerns.
THE SALES LADY WAS HELPFUL AND NICE
THE SALES LADY WAS HELPFUL AND NICE, SHE TOOK HER TIM.
16 June 2026
Reply from Noor Hair
Hi Johanna,
Thank you for your feedback!
We’re really glad to hear that our sales representative was helpful, kind, and took the time to assist you properly. We truly appreciate your support and are happy you had a positive experience with Noor Hair Official.
Your hair product has stopped my hair…
Your hair product has stopped my hair falling out. It is getting long. However I don't experience a lot of new growth.
I'm just finishing up 3 months use and looking forward to more in the coming months.
15 June 2026
Reply from Noor Hair
Hi A D,
Thank you for sharing your experience!
We’re really glad to hear that your hair shedding has reduced and that your hair is getting longer after three months of use—that’s encouraging progress. It’s also completely normal for results like new growth to vary from person to person and to become more noticeable over continued use.
We appreciate your patience and your continued support of Noor Hair Official, and we’re hopeful you’ll keep seeing positive changes in the months ahead!
I canceled ALL auto-shipments after…
I canceled ALL auto-shipments after your last shipment! I will not pay for anything you're shipping! I have already unsubscribed, you dishonest schmucks!
15 June 2026
Reply from Noor Hair
Hi Nancy,
We’re sorry for the frustration and confusion regarding your subscriptions.
Upon review, we can confirm that your Healthy Hair Formula subscription was successfully canceled through the Customer Portal on May 25, 2026. However, there was a separate active subscription for Rosemary Growth Spray that remained active and subsequently renewed.
To prevent any future confusion, we have now manually canceled the Rosemary Growth Spray subscription as well to ensure that no further shipments or recurring charges will occur.
We understand your concerns and appreciate you bringing this matter to our attention. Thank you for the opportunity to clarify what happened.
No package
No package, some "subscription" mentioned and I NEVER sign up for subscriptions!! Just seems like poor customer contact !!
10 June 2026
Reply from Noor Hair
Hi Penny,
We’re sorry to hear about your experience and understand your concerns regarding your order and the mention of a subscription.
We understand how frustrating it can be when an expected package has not arrived or when there is confusion regarding account details. Our support team would be happy to review your order and subscription status to provide clarification and assistance.
We also appreciate your feedback regarding customer communication and will share it with our team as we continue working to improve the customer experience.
We will send a follow up email to assist you further and address any concerns regarding your order.
The subscription was cancelled!!
The subscription was previously cancelled and we do not why we are getting your emails regarding more shipments!!!!!
18 June 2026
Reply from Noor Hair
Hi Lata,
We’re truly sorry for the concern and frustration this has caused.
After reviewing your account, we can confirm that your subscription has now been canceled to ensure no further charges or shipments will occur going forward.
Please note that the recent order has already been processed and shipped, and is currently in transit. At this stage, we are unable to make changes or stop the shipment.
You can track your package here: https://tools.usps.com/tracking/?tLabels=9434650106802000078470
We understand your concerns and appreciate your patience. If you need any further assistance, our support team will be happy to help.
This was my 2 order but for a different…
This was my 2 order but for a different item. Less hair loss when brushing my hair. I think I’m 2.5 weeks in. Hope to see growth soon.
18 June 2026
Reply from Noor Hair
Hi Deborah,
Thank you for sharing your experience!
We’re really glad to hear this is your second order with a different item, and that you’re already noticing less hair loss when brushing after about 2.5 weeks, that’s a great early sign.
Hair growth and strengthening can take a bit more time, and results often continue to improve with consistent use. We appreciate your patience and hope you continue to see positive changes in the weeks ahead.
It doesn't work for hair regrowth
It doesn't work for hair regrowth. Canceling has been impossible; I keep getting charged even after sending an email for cancellation and calling.
15 June 2026
Reply from Noor Hair
Hello Evelyn,
Thank you for sharing your feedback. We’re sorry to hear that the product did not provide the hair regrowth results you were hoping for.
We also understand your frustration regarding the cancellation process. After reviewing your account, we can confirm that your subscription was successfully canceled through the online customer portal on June 17, 2026. No future subscription orders or charges will be processed.
Please note that the most recent order had already been processed and fulfilled prior to the cancellation request and is currently in transit. Because the order was already in the shipping process, it could not be stopped before shipment.
We appreciate you bringing your concerns to our attention and apologize for any confusion or inconvenience you experienced. Thank you for giving Noor Hair Official a try.
I placed an order on 5/31 and my credit…
I placed an order on 5/31 and my credit card was charged then. I have not received this shipment. I asked about it today and was told it had shipped and provided me with a tracking number. It has not left the FL location! Tonight I was alerted by Bank of America that someone at Noor Hair had run my credit card twice which was declined by my credit card company. What is going on? It was already paid on 5/31. Why would they run my credit card again????? I would like my order shipped. TY
17 June 2026
Reply from Noor Hair
Hi Theresa,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and concern this situation has caused.
We understand how frustrating it is to have been charged for your order on May 31 and still not have received your shipment. We also understand why the additional credit card authorization attempts would be alarming.
Our team will review your account and the order history to determine why those additional payment attempts occurred. In some cases, declined authorizations can be triggered by an upcoming subscription renewal or payment verification process, but we want to investigate your specific account to provide an accurate explanation.
We also understand your concern regarding the tracking information. While a tracking number may have been generated, carriers can sometimes take additional time to scan and update the package after it leaves our facility. Our support team will review the shipment status and ensure your order is moving through the shipping process as expected.
We apologize for the inconvenience and appreciate your patience. One of our support team members will review your account and follow up with you directly regarding both the shipment status and the payment attempts.
Like the idea that you back your…
Like the idea that you back your products for 180 days. That means a lot.
17 June 2026
Reply from Noor Hair
Hi Janet,
Thank you for your thoughtful feedback!
We’re glad to hear that our 180-day guarantee gives you confidence in trying our products. Standing behind what we offer is very important to us, and we want every customer to feel supported in their experience.
We truly appreciate your support and are here if you ever need anything or have any questions.
Reply from Noor Hair
Hi Stella,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found our store easy to navigate and that you had a positive shopping experience. Creating a user-friendly website that makes it simple for customers to find what they’re looking for is one of our top priorities.
We truly appreciate your kind words about the layout and overall experience. Thank you for your support, and we look forward to serving you again in the future!
Product did not work
Product did not work. Hard time canceling a subscription that I did not sign up for. Not a fan!
6 April 2026
Reply from Noor Hair
Hi Debi,
Thank you for your feedback, and we’re sorry to hear that the product did not meet your expectations.
We understand how disappointing it can be when you don’t achieve the results you were hoping for. We’re also sorry to hear about the difficulty you experienced with your subscription. Our goal is to make managing subscriptions as simple and straightforward as possible, and we regret that this was not your experience.
We appreciate you sharing your concerns, as feedback like yours helps us identify areas where we can improve both our products and our customer experience. Thank you for taking the time to let us know.
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