Nordicaquadesign Reviews 60

Reply from Nordicaquadesign

Jun 6, 2026

Hello,

Thank you for your review. We are sorry to hear about your experience, but based on the information available to us, we have not been able to identify an order that has been waiting to be shipped for four months.

We always want to resolve any genuine issue, so please contact us by email with your order number and the email address used when placing the order. That way we can look into this properly and clarify what has happened.

If there has been an error on our side, we will of course make sure it is corrected.

Kind regards,
Nordic Aquadesign

Reply from Nordicaquadesign

Jun 6, 2026

Hello,

Thank you for your review. We are sorry to hear that you have had difficulty reaching us and that the order updates and website functions did not work as expected for you.

We have tried to identify the order based on the information in this review, but unfortunately we are not able to connect it to a specific customer or order. Please contact us by email with your order number and the email address used when placing the order, and mark the email “Trustpilot”, so we can look into this properly and help resolve the situation.

We also want to clarify that the guarantees we offer are genuine and apply to orders placed with us. If something has gone wrong with your order, delivery, or communication from our side, we will of course review it and make sure it is handled correctly.

We are sorry for the frustration this has caused and would like the opportunity to investigate the case further.

Kind regards,
Nordic Aquadesign

Reply from Nordicaquadesign

Nov 23, 2025

Hi,
Thank you for taking the time to share your experience. We are truly sorry for the frustration this situation has caused — the delays, the mixed messages, and especially the missing refund. This is absolutely not the level of service we aim to provide.
In your case, the plants you ordered were not in stock at the time of purchase. As stated in our terms, these plants are ordered specifically per customer request, which is why cancellations normally aren’t possible once they’ve been ordered from our suppliers. Despite this, we agreed to cancel your order and issue a refund as a gesture of goodwill, as we never want a customer to feel stuck in a situation they’re unhappy with.
Unfortunately, during this period we experienced a major system failure where the connection between our e-commerce platform and our bank malfunctioned. This caused certain refunds and payouts not to be processed correctly, despite being marked as completed on our end. This is the sole reason why your refund was delayed — not lack of willingness from our side. The issue has now finally been resolved.
We completely understand your frustration, and we truly apologize for the poor communication during this time. If you still haven’t received your refund, please contact us once more and we will make sure to resolve it immediately.
Thank you for your patience, even though we recognise we have tested it far too much.
All the best,
Team Nordic Aquadesign