Nordictrack UK Reviews 

Really bad customer service I received from "ALEXIKS" , I simply enquired to the warranty and explained my treadmill arrived then I went on holiday and I was setting it up today and I want register the warranty and I fit account.
I got a one sentence reply saying "no I took to long to register".

Complete joke of a company and will never buy or recommend there products again.

Oh and the treadmill is not worth £1000 and I it feels similar to ones available on tik tok for £200!

Don't waste your money guys !

I have been with Ifit for a number of years and it is an excellent service with so much choice of workouts . I had a problem with last years renewal and Becky was so amazing and helpful and has helped me get a great deal. I am very grateful for Becky’s support.

Good customer service support for order and delivery

My experience with NordicTrack has been very disappointing. Customer service repeatedly responded to my emails and reviews with the same scripted messages, without properly addressing my concerns or engaging with the issue.

The main issue is the mismatch between the “free trial” and the strict return policy. A trial is meant to allow customers to fully experience the product before deciding, but in practice the return window effectively ends at the same time, which feels misleading.

Despite multiple attempts to resolve this, I received repeated copy-and-paste responses referring back to policy rather than any attempt to understand or resolve the situation. Previous responses have followed a standard policy message without addressing the concerns raised.

Based on my experience, I would not recommend NordicTrack.

Worst brand. Would avoid at all costs. £3500 for an xi22 commerical unit that lasted 2 years very little use before screen went. No way to fix it or use it as they stopped making this model and no replacement parts or way to fix or use it without screen. Was told tough luck nothing we can do. Several complaints online with this model. Any item bought at this price you would expect to get 5-10 years from without issue. Avoid not just because the machine quality is poor, but aftersales service is terrible.

Having read multiple reviews, watched many videos, and been very impressed by the Nordictrak X24 bike, and Tour De France bike, I decided to take the plunge.

Several thousands of pounds later, and a short delay for delivery, I received my TDF. It was "Dumped" in my living room (the words of the person in the house awaiting delivery, not mine) and not taken to the room where it was to be assembled (is a bungalow, so literally a few feet more) but that was ok.

The build was quick and easy, the instructions are simple to follow, concise and to the point. If you can build an IKEA billy bookcase, you can build this.

iFit took no time to register and set up, the bike connected to my Polar HR monitor easily: I was ready to go.

I am very impressed with iFit, it is an astonishing system. Very comprehensive, so much content, and exactly what I was looking for. The bike is also a phenomenal bit of kit, when it works...

4 weeks after buying, the incline and resistance mechanism stopped working. Faults occur, I can live with that. I telephoned the customer service team two days later (Monday), and was advised to email with photographs and videos. I then received an email telling me that I'd need to wait 7-10 days for the job to be accepted and parts despatched to an engineer; quite a delay for what is supposedly a premium product but fine, parts may not be in plentiful supply.

It is now 20 days after that confirmation email. I have yet to receive contact from an engineer, or anybody whatsoever to arrange an appointment. The bike has been broken for almost as long as it worked, which is a sad indictment of the company.

If you are looking for a smart bike, I strongly suggest looking elsewhere (read Trustpilot!), as the after sales service of Nordictrack is terrible. It is a shame, as the product itself, and the iFit software, are very good.

***Updated 11/7/26***
Following an intervention, as can be seen below, I received a replacement bike. This was very helpful. It is great to be back on my TDF - it really is a superb product.
The only criticism I have, is that maybe the engineers/team could contact customers who have faults, and explain the timescales involved. Finding out that an engineer only attends my region once per month, after raising a complaint/critique on here was a shame; if I had been told that at the beginning, then I wouldn't have been so frustrated.

From contacting the sales team, sorting out delivery , receiving my bike, and then sorting out my subscription, it has been seamless, stress free, and easy. Ive found the customer support helpful and friendly. It may take a small while to get back to you, but they always have.
Ive read some awful experiences, but upto now im very pleased with my purchase, and customer service, especially Fiorella.
Update!!!
Bike failed after 6 weeks , no resistance or incline. Contacted customer service on 6th July, its now 28th July and the machine is still sitting there broken!! Apparently the parts have been ordered 🤷‍♂️. Ive been told to be patient. Seriously regret buying the substandard equipment, 6 weeks and it failed!!! £1799!! Terrible service, im so disappointed.

Great treadmill with very good training programmes through iFIT.

Amazing bike and the ifit workouts are fantastic. It is an expensive outlay but definitely worth it.

Amazing amazing treadmill. Loving every minute I’m spending on it. IFIT subscription for 3 years is a bit expensive but is worth doing it.

I bought a commercial 2450 treadmill and I love it. The team were so helpful in helping me make the right choice was unsure about the ifit but it’s a game changer. You really do feel motivated and the chance to watch Netflix while running has made me use it more and more. The workout videos are great the I can be anywhere in the world getting fit while learning new things. The delivery crew were so nice and helpful let me know when they were going to arrive and set my machine up very very happy customer. Would definitely recommend to anyone the whole experience has been a pleasure from start to finish.

Very disappointed with the NordicTrack Commercial 2450 treadmill. For such an expensive piece of equipment, I expected far better reliability and customer service.

The incline failed after less than 4 months of normal use, making the treadmill unusable. I reported the issue straight away, only to be told I have to wait 7–10 days just to be contacted to arrange a repair appointment… and I’m still waiting.

To make matters worse, I’m also paying for an iFIT subscription, which is currently a complete waste of money because the machine can’t even be used.

Premium price tag, poor reliability, and painfully slow customer service. Definitely not the experience I expected from a supposedly high-end fitness brand.Just don’t need the hassle

Fiorella made the whole process so smooth and she helped me with all questions and support needed, before, during, AND after purchasing! Being able to use the chat function when I was browsing really made all the difference too. A response straight away and someone to keep tabs on the whole process, could not ask for better. Would highly recommend NordickTrack. The treadmill we purchased is fantastic, cannot fault it. Hopefully a fixture in our home gym for a long time and will be replaced when the time comes with another NordickTrack, won’t go back now! The iFIT functionality of them are great. Thanks all ☀️.

After purchasing a Nordic Track S22i (used) bike and signing up for a Ifit package, I was a little dissapointed at first. I did not realise that the package I trialled, you cannot use the full features of the bike, instead only via a device.

After contacting their customer service, they fully understood my circumstances and offered me a package at suitable price to enable the full features. I was so happy, I signed up for 12 months.

The training packages are brilliant, the coaches keep you motivated to do better even in the most gruelling of workouts to power through.

Overall very pleased with the bike and more so with Nordic Track customer services.

Amazing buying experience - very easy and quick to deliver. The treadmill is a real hit with the family. Super easy to use and great spec. Brilliant that we can use with Netflix!

Brilliant, not a lot else to say. It’s better than the treadmills in the gym!

Treadmill has been great, it's worked perfectly.

My only reservations are the lack of any Google health connectivity, and the touchscreen being quite difficult to operate when you're running, and the speed buttons aren't responsive. I will often have to press it 2-3 times before it accepts it.

Always had a great service from the team, shout out specifically to Becky from the sales team for helping with some great deals. Always reach out, if you don’t ask you don’t get.

Treadmill and Rowing machine were great, no issues with them (just wish they had more app functionality like with Disney and other providers!)

Efficient delivery. Time pre-advised and delivered on time.
Treadmill is of a good quality and so far really enjoying the iFit training programmes. Easy to set up and use.