Nordictrack UK Reviews 

1,716
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and stability of the equipment, highlighting its robust build, professional feel, and immersive iFIT experience with large screens and automatic adjustments. Many also commend the helpful and supportive customer service, describing smooth transactions and positive interactions. However, some customers were dissatisfied with product durability, reporting issues like consoles or motors failing within a few years, often leading to unusable equipment. These people also experienced unhelpful customer support when problems arose, citing difficulties in getting repairs or replacements. Additionally, a few users mentioned concerns about the iFIT subscription, including unexpected costs or firmware updates that caused machine issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers express... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant disappointment regarding... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant disappointment... See more

Service

Users describe ambiguous interactions with service, with some customers praising the excellent service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Life changing when it comes to become more active. Enjoyable trail rides and spin classes give many options to ride easily with varied difficulties so caters to all riders. Occasionally, the auto set... See more

Rated 4 out of 5 stars

The delivery team could not have been more helpful, phoned me 30 min before delivery and despite it weighing 214kg soon had the running machine in place and everything cleared away, 5 stars. The e... See more

Company replied

Rated 4 out of 5 stars

Very easy to set up. The IFit trainers make the numerous exercises more enjoyable. Only issue for me personally is tahtbI find the seat a little bit to hard, but there are aftermarket covers you can b... See more

Company replied

Rated 4 out of 5 stars

Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are... See more

Company replied


Company details

  1. #43 of 49 best companies in Exercise Equipment Shop

About Nordictrack UK

Written by the company

NordicTrack knows how to provide premium personal training at home because we’ve been perfecting it for years. Every treadmill, exercise bike, elliptical, or rower we create transforms how you experience fitness from the feel of the treadmill cushion to tracking apps that sync with your machine and extraordinary personal training programs created by the top trainers in the business. Our iFit experience is something special, and we want you to experience it everyday.
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Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(1,716)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Cant fault the machine or service

Purchased the T Series 16 tread mill with the larger screen. Delivery was fine, machine is great & I purchased a 3-year membership which the family has had great use out of so far.

9 February 2026
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Reply from Nordictrack UK

thank you so much for your positive review and thrilled that all your family are making use of the membership - plenty to explore for all levels of fitness, so wishing you lots of fun trying out the immersive content....happy exercising!

Rated 4 out of 5 stars

Great bike

Great bike, although uncomfortable seat and the limited edition does not have cage pedals so feet slip off, and its very pricey hence the 4 stars.

31 March 2026
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Reply from Nordictrack UK

Hi, thank you for your review and sorry to hear that the bike is not 100% perfect for you. We do however have as an optional extra the caged pedals, which we do have in stock, so I will have one of the team reach out to you to discuss and see if this is still of interest to you. In the meantime, have a wonderful Easter weekend.

Rated 5 out of 5 stars

Awesome but if kit.

Quick delivery, easy to setup and super fun to use. Being fully automatic with the adjustments done by the ifit trainer really helps you to push yourself and immerse yourself into the workout. Use almost daily.
My only suggestions would be a better quality speaker and higher definition videos please 🙏🏼

31 March 2026
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Reply from Nordictrack UK

Thank you so much for taking the time to give us such a lovely review. The way in which our products move in line with the immersive workout sessions are second to none, and it makes the experience so much more realistic....very happy to read that this is definitely the case for you. I will also share your comments with our technical team for when we make any future upgrades to our products - this is really valuable feedback, so thank you.....keep enjoying all the hills and happy exercising!!!

Rated 4 out of 5 stars

Really good product

Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are quite noisy when the rest of the machine is super quiet thanks to the magnetic resistance.

31 March 2026
Unprompted review
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Reply from Nordictrack UK

Thank you for your review and super happy to hear how much you are enjoying the trainers that are helping you to enjoy fitness again. I will also share your comments to our technical team for any future developments - many thanks and enjoy all that the immersive experience has to offer.....here to help if you require any support in the future. Happy exercising..

Rated 5 out of 5 stars

Quality product

Quality product, courses are great, would recommend

31 March 2026
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Reply from Nordictrack UK

Amazing - thank you so much for your review and keep enjoying all that we have to offer in the immersive experience....plenty to explore!!

Rated 5 out of 5 stars

Good value, reliable. Well made

Delighted with my NT1750 treadmill & Airglide 14 elliptical.
No issues whatsoever and ifit works seamlessly on both. I took advantage of a promo for a good value multiyear renewal.

Would buy again. Looking at a bike next.

31 March 2026
Unprompted review
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Reply from Nordictrack UK

Thrilled that you are enjoying the equipment that you have already and excited to help you with the right bike choice as and when you are ready. Keep exploring all that the iFIT membership has to offer - plenty of trails, walks and rides to enjoy - happy exercising.....

Rated 5 out of 5 stars

Fantastic

Excellent experience from ordering to receiving. Fantastic piece of kit for someone who dont feel comfortable going out to the gym. I wanted a realistic ride and nordic track has given me just that.

31 March 2026
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Reply from Nordictrack UK

Amazing!! Thank you for taking the time to write such a wonderful positive review for us. Exercising in an open gym can be very daunting so being able to support you in your own environment with the right product is great news and there is certainly plenty to explore....enjoy and we are here for support as and when needed. Happy exercising!!

Rated 5 out of 5 stars

Becky and the team are FANTASTIC!

Becky and the team from Nordictrack were super friendly and helpful when helping me decide on which item to purchase, as well as helping me obtain the best possible deal. They are quick via email correspondence too. I will admit i was a bit hesitant to make such a big purchase, but i don't regret it one bit! :)

31 March 2026
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Reply from Nordictrack UK

We strive as a team to offer the best service and advise possible, so we are thrilled to read that we have delivered on this for you. We will be sure to let Becky know of your comment too, always a pleasure and thankyou - it means a lot

Rated 5 out of 5 stars

Absolutely delighted with my treadmill…

Absolutely delighted with my treadmill and the iFIT subscription! Wish I got it years ago! Brilliant quality, great customer service. Easy delivery with no issues. Would highly recommend!

31 March 2026
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Reply from Nordictrack UK

Hi - thank you so much for your review. There are so many trails you can run and walk, so delighted you love the iFIT subscription....it updates with new trails quite frequently so happy exercising!!

Rated 5 out of 5 stars

Excellence in Customer Support

We already have the elliptical and the rowing machine from NordicTrack and really enjoy the experience offered through the iFit connection. When the opportunity came up to get a bike the natural choice was NordicTrack. The quality and precision of their machines are excellent.

To further our positive experience we had an issue with the way the courier delivered the bike, raising concerns about whether it may have been damaged at the point of delivery. When we raised our concerns with iFit immediately and without question or hesitation the Sales Director got personally involved, organised a replacement and kept in regular contact with us until the replacement was successfully delivered. The level of customer support was superb, which added to our confidence that we had made the right choice.

We definitely would recommend any NordicTrack product.

Ciarán

30 March 2026
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Reply from Nordictrack UK

Ciaran, thank you so much for your review of both product and service. We always try to deliver the best service and despite having the initial delivery issues, we are delighted that this was resolved quickly and to your satisfaction. Having great people in our business to support our customers is imperative to us, as is the overall experience of using our products. Thank you again, enjoy all the immersive experiences that are available to you and do not hesitate to contact us if you require any additional support or help.

Rated 5 out of 5 stars

Great professional Machine

This is a very solid, professional running machine, definitely worth the investment, great screen interaction options to give a good variety of exercise routines. Folds up and down easily and safely if space is limited. All the incline options are great for high intensity walks 👍🏻

30 March 2026
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Reply from Nordictrack UK

Thank you so much for your great review of our product and we are delighted to read of your high level of satisfaction. Keep enjoying the amazing immersive walks (and runs) and do not hesitate to contact us if you require any assistance at any time.

Rated 5 out of 5 stars

Best experience

Best experience!
Had my machine 2 months so far and it’s great!
Always get a response if I’ve needed one :)

30 March 2026
Unprompted review
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Reply from Nordictrack UK

Amazing.....thrilled to read of your experience with our product and thank you for reviewing......

Rated 5 out of 5 stars

Very pleased with the delivery and the…

Very pleased with the delivery and the services received.

27 March 2026
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Reply from Nordictrack UK

This is so great to read - thank you. We work closely with our delivery partners to continuously seek improvements with the service being offered so this is I shall definitely share with them - with many thanks from all at iFIT

Rated 5 out of 5 stars

Perfect kit

Perfect kit, treadmill is excellent. Ifit training program is very good.
Very happy with this purchase and would recommend it.

27 March 2026
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Reply from Nordictrack UK

Thank you so much for your review and thrilled that you are enjoying the equipment and immersive experience - wish you long and happy exercising

Rated 4 out of 5 stars

Nice solid treadmill for the money

Nice solid treadmill for the money. Monthly cost is high and if you don’t pay you can’t use any apps on the screen at all.

27 March 2026
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Reply from Nordictrack UK

Great to hear your satisfaction with the treadmill and with the subscription you have so many training options to explore so please do continue to enjoy. One of the team will contact you directly when your renewal is due so you have no interrupted experience.

Rated 5 out of 5 stars

Really love my S24

Really love my S24, such a great machine with really good software, iFIT gives you such a range of rides and structured training

25 March 2026
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Reply from Nordictrack UK

Thank you for the fantastic review. We are glad to hear you are enjoying the S24 and that the iFIT software is providing the variety and structured training you are looking for. We hope you continue to enjoy your workouts!

Rated 5 out of 5 stars

Outstanding

Excellent customer service and the machines are an excellent home gym

25 March 2026
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Reply from Nordictrack UK

Thankyou so much for you review, its good to know that our endeavors to provide top class service have hit the mark! We wish you many hours of enjoyment from your product, and please don't hesitate to contact us directly in the unlikely event you need any assistance!

Rated 5 out of 5 stars

Tommy Rivs what a legend

Tommy Rivs what a legend, very easy to get running with his guidance and love the machine

19 March 2026
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Reply from Nordictrack UK

AMAZING.... thank you so much for your feedback and keep on running!!! enjoy......

Rated 5 out of 5 stars

iFit makes it fun

Awesome machine, great way to get in shape, especially combined with iFit membership.

19 March 2026
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Reply from Nordictrack UK

Hi, thank you so much for your review and this is amazing....so glad that you are happy with both the product and the interactive app....happy exercising and we are here to help if ever needed.....

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