In this modern day and age where various actors are after your privacy, NordVPN protects you. In addition, it does so quickly and reliably, and will never leave you stranded, no matter where you are.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and hel... See more
Love the service. Claudia Ferran was the agent assigned to my case. She was quick and efficient, patient, provider reliable resources and created a space for me to learn how to navigate the mobile a... See more
My problem needed four or five emails to resolve, and the tech reps who responded did so promptly and with helpful suggestions. Finally, the root of the problem was identified, and I was given clear i... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
48k reviews
Asks customers to review
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I was in big distress with my data and…
I was in big distress with my data and computer systems
I was enable to follow the adequate procedure by myself for medical trouble and I joined the NordVPN team who help me really quickly (much more than technical help (absolutely perfect) with a lot of kind words and real humanity I will stay definitely with this this nordVPN community so human
21 May 2026
Had connection issues from abroad
Had connection issues from abroad. I tried everything on my end. I finally opened up a chat and worked to resolve the issue. The rep walked me through steps and we were able to reconnect with no problems. Very professional and knowledgeable.
21 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
THEY BREAK THE LAW WHEN TAKING…
THEY BREAK THE LAW WHEN TAKING PAYMENTS!
I have few accounts and one ONLY had an 9 months expired card against it YET they took payment from a card ONLY on another account which is NOT legal.
You only now get decent service on the mid and top plans the basic plan you get WAY better perforamcen from budget VPN Windscribe. I will be cancelling when my other account runs out, they are not worth it now, Nord are no where near what they use to be...AVOID
3 March 2026
Unprompted review
Reply from NordVPN
Hello. We're sorry to hear about the issue, it certainly doesn't sound right. We'd need more details to better understand the situation that you are currently experiencing with our service. Do not hesitate to contact our customer support at support.nordvpn.com in case you need any assistance. Thank you! -N.L.
Excellent, fast, and very efficient customer service!
I want to leave a special thank you to the support assistant, Liliana Bustos. I needed to change my account email because I had lost access to the old one, and she resolved everything for me very quickly and smoothly. Safe, helpful, and 10/10 support!
21 May 2026
Unprompted review
No refund
They won't send any notifications about the renewal and even if you didn't use the service after the renewal they won't give you any refund. Horrible. Ticket id 21001291
20 May 2026
Unprompted review
Reply from NordVPN
Thank you for your feedback and for sharing your ticket ID. We’ve reviewed your case and want to sincerely apologize for the frustration this has caused.
We understand how disappointing it is to be charged for a service you’re not actively using, and we hear your concern about renewal notifications. That’s valuable feedback we’re taking seriously.
After reviewing your account, unfortunately, a refund is not possible under our current Terms of Service. We know that’s not the answer you were hoping for, and we’re sorry about that. What we can confirm is that your recurring subscription has been canceled, so you will not be charged again going forward.
If you have any further questions about your account, our live chat support is available 24/7 at support.nordvpn.com. We’re here to help. - K.S.
Problem solved
The Quick response and availability and explanations made for a good solution. The team responded well to my queries
21 May 2026
Very easy to set up and use.
21 May 2026
Cleared up the issue
Even though there was some technical issue that delayed things on my end, the team was patient and addressed the issue once everything was ready. Thank you!
21 May 2026
The best and safest never had any…
The best and safest never had any issues. Till today my issue was handled instantly.
8 May 2026
Unprompted review
I just switched to NordVPN a few days ago....
I just switched to NordVPN a few days ago, but so far, the program is running without a hitch. I chose NordVPN due to reviews that I read about the program, and these reviews had nothing to say negatively about the program. So far, NordVPN has proven to be a very good program
21 May 2026
Its worked great
Its worked great, but the connection was at some point very slow. Pls fix this
20 May 2026
Have been a user for over a year and…
Have been a user for over a year and have had no problems with getting connections I require.
20 May 2026
I did not authorize an auto renewal and…
I did not authorize an auto renewal and was charged for it. The price on the 1 year auto renewal was $160, I previously paid about $75 for two years of service. That is dirty business
12 May 2026
Reply from NordVPN
Hello, Antonio. We're truly sorry for any frustration caused.
It is important to note that automatic renewals are enabled by default, which you are informed of during checkout. Furthermore, we also send an email in advance, informing customers of the upcoming charge, giving time to cancel if preferred.
As for the price, our website has introductory deals, allowing more people to try the service out at a lower price point, while our regular pricing applies to renewals. That said, we also often send exclusive cheaper deals via email, and you can always renew manually with website deals, if preferred.
We hope that this has shed some light on the situation, and if there is anything that we can do to make it better for you, please do not hesitate to reach out to the team at support.nordvpn.com. We're here to ensure you are happy! -N.F.
Service support good
20 May 2026
Billing Subscription process
Its the billing subscription process. Watch what you agree to as far as terms. I just handed over a years subscription and dont use the service. I wasnt aware that I was billed and missed the 30 day grace period. I think that if a person doesnt use the service they should get a partial refund, but Nord doesnt agree. Unfortunaley I was billled for something I dont use and will not be able to get a refund, I cancelled the service and would need to enable it, if I want to use it again. I most likely will take the lost.
18 May 2026
Unprompted review
Reply from NordVPN
Hello, Lori. We understand your frustration with the billing experience. Renewal terms, including pricing and renewal timing, are clearly outlined on the checkout page and during the purchase process, and we place great effort into making sure subscription terms are as transparent as possible before payment is completed. We appreciate your feedback and will continue working to make our communication around subscriptions even clearer. -G.S.
Followed link from Blackbelt Barrister.
Followed link from Blackbelt Barrister.
When signing up there was an offer of a £40 Amazon voucher after 3 months. At least that is my memory of it!
Haven't had any offer yet after approx 6 months.
Anyone remember this offer?
So, I am feeling I might of missed ou!!
UPDATE!!
I should of read the small print!!! Getting the £40 Amazon voucher relied on me claiming it within a presecribed time window. I didn't do this of course!!
I would like to review the original offer and see how I missed this detail!! Guess it's my loss and their gain! Feeling less likely to renew my subscription. The market has moved on and there's a lot of offers out there!
19 May 2026
Unprompted review
Reply from NordVPN
Hello, Peter. We're deeply sorry to hear that. Could you please reach out to our customer support team at https://support.nordvpn.com/? They’ll be happy to take a closer look and help you resolve the issue as quickly as possible. -G.S.
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