Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏. W... See more
Company replied
I have suffered from plantar fasciitis for a number of years and this really has impacted in my golf. Today, since wearing ComfySoles I can play 36 holes straight, whereas I struggled to play 9 in th... See more
Company replied
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
4.4
Excellent
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was great
Product was great, took longer than expected to arrive but was worth the wait
1 February 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service.
If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!
Poor Customer Service - dishonest
Ordered with free shipping BUT they added £3.99 Skip the line charge NOT mentioned until ordered placed - DISHONEST.
Ordered 4 days ago still not delivered. No mention of delivery time. Thought I had been scammed as no further advise on when delivery will take place.
I now see suppled from China - explains all. The order came from Guangzhou Sorting Centre despite them saying to the contrary.
Certainly won’t use them again - clearly managed by amateurs as the site does not easily provide delivery details and adds a shipping charge but calls it something else.
27 January 2025
Unprompted review
Reply from Norelie UK
Hi,
We sincerely apologize for the lack of updates regarding your order. We understand how frustrating this can be and truly appreciate your patience.
Upon checking, your order is already in transit, and we will reach out to you directly with tracking details and the latest status to ensure you receive the right resolution.
Additionally, we want to clarify that we are not affiliated with any Chinese company. Our products are originally designed in Europe and sold exclusively through our own website.
Please rest assured that we are here to assist you, and we will provide further updates shortly. Thank you for bringing this to our attention.
I have osteoarthritis in my knees and…
I have osteoarthritis in my knees and have pain when walking. I found your knee pads reduced my pain considerably. I am very satisfied with them.
31 August 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you for your kind feedback! We’re so pleased to hear that our knee pads have helped reduce your pain and made walking more comfortable. Knowing they’ve made such a positive difference for you means the world to us.
Your satisfaction is our top priority, and we’re thrilled that you’ve found relief using our product. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Thank you again for choosing us!
The Knee heat and vibration treatment …
The Knee heat and vibration treatment device works as well as I hoped it would and would recommend anyone who has arthritic knees to get one or two.
3 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for taking the time to share your experience with our Knee Heat and Vibration Treatment Device. We’re thrilled to hear that it’s working as well as you hoped and that it’s making a positive difference for you.
Your recommendation means so much to us, and we’re delighted to know that the device is helping with your arthritic knees. If you ever need assistance or have further feedback to share, we’re always here to help.
Thank you again for your kind words and support!
Good product
I do feel this product is helping regain the sensation and flexibility in my foot. Thank you for all your help.
25 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your positive experience with us! We are delighted to hear that the product is helping you regain sensation and flexibility in your foot.
Your kind words mean a lot to us, and we’re thrilled to know that we could make a difference for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing our product!
Reply from Norelie UK
Hi Rodney,
I’m so happy to hear that it’s finally working for you! It really means a lot to us that you're satisfied. If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Thanks again for your feedback, and have a great day!
Best regards,
Norelie
Fabio was professional
Fabio was professional, kind, & helpful
This Company seems to have a good selection of therapeutic products.
20 January 2025
Unprompted review
Reply from Norelie UK
Wow, it's great to hear that you like the product! We truly appreciate your feedback. Also, thank you for highlighting Fab's excellent customer service. He’s definitely one of our top-notch reps!
Great exprience today with Fab
Great exprience today with Fab, after days without success with email, I telephoned and spoke with Fab who resolved my query in minutes.
Many Thanks Fab
Ian White
17 January 2025
Unprompted review
Reply from Norelie UK
Hi
Thank you for sharing your positive experience! We're delighted to hear that Fab was able to resolve your query so quickly and efficiently. If you need any further assistance, don't hesitate to reach out—we're always here to help! 😊
NEVER BUY FROM THIS COMPANY
I provided a detailed review on the poor standards from Norelie UK. I got a sensible and probably standard response. It suggested they will review and contact me, I did provide my mobile contact details.
NO CONTACT.
I did also write to COO, NO RESPONSE, despite stating that in my last review
I called Trading Standards, it turns our Norelie UK is NOT a UK Registered company and does NOT have to comply with any UK Trading standards.
I personally think the company hides behind their standard T&Cs. Which include sending back to US at a astronomical cost.
Their response to Trust Pilot reviews is a total waste, my experience is they take ZERO action and just hide behind their terms and conditions.
STRONGLY RECOMMEND NOT TO BUY FROM THIS COMPANY.
I am a fitness professional and would never recommend this to any of my clients.
15 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely and effective support, and we regret that our response has not met your expectations.
Please know that we take your comments seriously and will review our processes to ensure improvements. Once we have the necessary details, we will make it a priority to reach out to you directly and work towards providing a satisfactory resolution.
We value your input and hope to regain your trust in the future.
These inserts are great
These inserts are great. I have been using inserts in my footwear for years after seeing a specialist. These correct my foot position perfectly and help the alignment. I am so glad I purchased 3 pairs so I've got them in 3 different pairs of footwear. I would definitely recommend them. Thank you
16 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind feedback! We’re thrilled to hear that the inserts have been helpful in correcting your foot position and improving your alignment. It’s fantastic that you’ve found them useful in multiple pairs of footwear.
We truly appreciate your recommendation and are grateful for your support. Should you need any further assistance or additional pairs in the future, feel free to reach out.
Thank you again!
Knee supports are light weight and easy…
Knee supports are light weight and easy to use. Not sure if they support enough yet but time will tell
8 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your thoughts with us! We're glad to hear that you find the knee supports lightweight and easy to use. We completely understand that the level of support may take some time to fully assess, and we hope they provide the relief you're looking for as you continue using them.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out. We’re here to help!
Great Value Insoles
Only had these insoles a short time but have found the pain in my foot has eased greatly, very pleased.
14 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for sharing your feedback! We're thrilled to hear that the insoles have helped alleviate the pain in your foot. Your satisfaction is our top priority, and we're so pleased to know that the product is making a difference for you.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Brilliant insoles and good value
These are brilliant insoles and have relieved my pain under my foot caused by my Hallux Valgus. These are really worth a try! I’m recommending them to my patients who have also found they have helped with foot pain.
3 December 2024
Unprompted review
Reply from Norelie UK
Hello,
Thank you so much for your kind words! We're thrilled to hear that our insoles have helped relieve your foot pain caused by Hallux Valgus, and that you’re recommending them to your patients as well. Your feedback means a lot to us, and it’s great to know our product is making a difference.
If you ever need anything or have any further questions, feel free to reach out. We’re always here to help!
Best regards,
Norelie
When I queried my order Ardinnes wrote…
When I queried my order Ardinnes wrote a very prompt & helpul response
9 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that Ardinnes was able to assist you promptly and effectively. If you have any further questions or need additional support, don't hesitate to reach out. We're always here to help!
Like a previous reviewer
Like a previous reviewer, I also ordered wrong size. As soon as I realised, I rang customer services and spoke to Fab who changed it for me before it was despatched. He did so, and very politely I might add. Thank you.
3 January 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you for sharing your experience! We're so pleased to hear that Fab was able to assist you promptly with the size change and that you were satisfied with the service. It's always great to know that our team is able to help with any concerns in a friendly and efficient manner.
Your feedback means a lot to us, and we're glad we could resolve the issue for you. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Wishing you all the best with your new items!
Excellent Insoles
Initially I ordered the wrong size and customer service changed the order before despatch - impressed! Very pleased with my Norelie insoles. I can now wear my Dubarry boots again as my arches are now supported. I bought more insoles so I don't have to keep swapping them around other boots and shoes. I then recommended them to my daughter, who is ordering them.
29 December 2024
Unprompted review
Reply from Norelie UK
Hi Jacky
Thank you so much for sharing your wonderful feedback! We're so glad we could help with the size change, and it's fantastic to hear that the Norelie insoles have made such a positive difference for you. Being able to wear your Dubarry boots again must be such a relief!
We truly appreciate your support, and it's great to hear that you've already recommended the insoles to your daughter – thank you for spreading the word!
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Norelie
Absolutely amazing service so refreshing to have customers put first.
I accidently ordered two knee massagers contacted Noralie help center within 15 minutes they sent me a refund absolutely amazing can not wait to try knee massager i have coming if its as good as the service its going to be amazing thank you Noralie so refreshing to deal with a company that puts the customer first well done.
26 December 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that we could assist you so quickly. It's always our priority to put our customers first, and we're glad we could exceed your expectations.
We truly appreciate your patience and understanding. We're also excited for you to try the knee massager and hope it brings the relief and comfort you’re looking for. If you need anything else or have any questions, feel free to reach out—we’re here to help!
Fantastic customer service when I made…
Fantastic customer service when I made a mistake with my order, I have metal implants in both feet & the insoles are really good support.
2 December 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind words! We're thrilled to hear that the insoles have provided you with great support, especially considering your metal implants. It's wonderful to know that we could assist you when there was a mix-up with your order, and we're glad everything worked out well.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Wishing you continued comfort and support!
Works well for me!
I needed more support for my insteps after breaking my ankle in the summer. These insoles have been brilliant and I bought more so I could put them in my most used shoes.
25 December 2024
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the insoles have been so helpful in providing the support you needed after your ankle injury. It’s fantastic to know that they’ve made such a positive difference for you.
We truly appreciate your trust in our products and are delighted that you decided to get more for your most-used shoes. If there’s anything else we can do for you, please don’t hesitate to reach out.
Wishing you continued comfort and support!
Beware 90 day return policy - you only get 30% back
I have had problems with Morton’s Neuroma on my feet and I was hoping Noreli inserts may help. Unfortunately they made my Neuroma worse, so I stopped using the Norelie inserts and requested a refund. I was told that I should try them for a longer period of time as I still had the 90 day return policy.
I continued to use them but they caused more flare ups. I ended up seeing a podiatrist who recommended £300 orthotics - which although expensive have helped.
I then proceeded to return my Norelie inserts and was told to save me returning them, I could keep them and they would send me complimentary Soothesocks. However what this really means is NO REFUND just another product.
When I stated I wanted a refund Noreli offered me a 30% refund and I could keep the product (which by this time I had thrown away). So I had no choice but to accept this 30% refund.
Beware if you are expecting to try these “Risk Free” you MAY NOT GET A FULL REFUND
UPDATE 29/12/24
Despite being assured someone would be in contact from Norelie and giving email and phone number - NO CONTACT has been made so far!!
12 December 2024
Unprompted review
Reply from Norelie UK
Hi Nick,
Thank you for sharing your experience with us. I’m sorry to hear that the Norelie Comfysole inserts didn’t work as expected for your Morton’s Neuroma, and I completely understand your concerns with the refund process.
We aim to provide high-quality products and services, and it’s disappointing to hear that your experience didn’t meet our usual standards. Please know that we take your feedback seriously, and we are reviewing your case to ensure we address the situation appropriately.
If you’d like, a member of our team can reach out to discuss this further and help explore any other options we might be able to offer.
Thank you again for bringing this to our attention, and we hope to find a resolution that works for you.
Best regards,
Norelie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.