Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏. W... See more
Company replied
I have suffered from plantar fasciitis for a number of years and this really has impacted in my golf. Today, since wearing ComfySoles I can play 36 holes straight, whereas I struggled to play 9 in th... See more
Company replied
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
4.4
Excellent
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very helpful staff who understood my…
Very helpful staff who understood my queries.
These were dealt with swiftly.
Would be very happy to do business with Norelie in the future.
Many thanks.
Michael Wardle
25 April 2025
Unprompted review
Reply from Norelie UK
Hi Michael,
Thank you so much for your kind and encouraging words!
We’re truly pleased to hear that our team was able to assist you swiftly and that you felt understood and supported throughout your experience with us. Your satisfaction is very important to us, and your feedback really means a lot.
We would be absolutely delighted to serve you again in the future. Should you ever need anything, we’re always just a message away.
Regards,
Norelie
Great personal response
I made a mistake on my order and immediately emailed the company. They were very helpful and sorted my problem in two emails . Very friendly responses.
24 April 2025
Unprompted review
Reply from Norelie UK
Hi Judy,
Thank you so much for taking the time to share your experience with us!
We’re so happy to hear that our team was able to assist you quickly and make the process smooth and easy for you. Your kind words about our friendly service truly mean a lot to us.
It’s always our goal to ensure every customer feels supported and valued, and we’re delighted we could help sort everything out for you so promptly. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you again for choosing us!
Regards,
Norelie
What a lovely company
What a lovely company. I had ordered with them before. After foot surgery I ordered again. The delivery company were not the best. This company got into finding my package and within a few hours it was on its way amazing customer service.
24 April 2025
Unprompted review
Reply from Norelie UK
Hi Anne,
Thank you so much for your kind and encouraging words!
We are truly delighted to hear that you had another positive experience with us, especially during your recovery. It means a lot to know that our team could step in quickly and help locate your package, ensuring it reached you without further delay.
Your trust and continued support inspire us to keep delivering the best service possible. If there’s anything more we can do for you as you continue your recovery, please don’t hesitate to reach out. We’re always here for you!
Regards,
Norelie
Always efficient always on time FE
24 April 2025
Unprompted review
Reply from Norelie UK
Hi Honora,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you find our service consistently efficient and timely. Your trust and satisfaction mean the world to us, and we are grateful for the opportunity to serve you.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
We look forward to continuing to provide you with the best service possible!
Regards,
Norelie
I recently purchased an insole and was…
I recently purchased an insole and was mistakenly put a wrong address so I quickly contacted their customer service to change the address and not to long to wait they right away settled my concern.
Thank you for a good quality service to your customer and I looking forward to use the item and I hope that will ease the pain on my legs due to long hours of work
16 April 2025
Unprompted review
Reply from Norelie UK
Hi Marinelle,
Thank you so much for your kind words and for sharing your recent experience with us. We're so glad to hear that our customer service team was able to promptly assist you with the address correction — we always strive to make things as smooth and stress-free as possible for our customers.
We truly appreciate your trust in our products, and we're hopeful that the insoles will bring you the comfort and relief you deserve, especially with the demands of long work hours.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We’re always here for you.
Regards,
Norelie
NORELIE IS A SCAM!!!
NORELIE IS A SCAM!!!
I ordered one. They sent two. And charged me for 2. I asked for a label to send one back...they said no.
Tried the one that I had ordered 3 times a day for 4 days on just one foot. Made no difference at all. They will not honor their warranty and send me labels to return the product to them.
I'M KEEPING MY CREDIT CARD DISPUTES IN PLACE!!
10 April 2025
Unprompted review
Reply from Norelie UK
Hi Juli,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — we completely understand your frustration and want to assure you that scamming customers is absolutely not something we tolerate or condone in any way.
Your trust means everything to us, and it’s clear that your recent experience has fallen far short of what you deserve. We genuinely want to fix this for you. To move forward and properly investigate the issue, could you please send us your full name, email address used for the order, and your order number?
Once we receive your details, we’ll immediately open an investigation to review what happened and provide you with the appropriate resolution.
We appreciate your patience and hope you’ll give us the opportunity to make this right.
Regards,
Norelie
I ordered foot insole but my mistake…
I ordered foot insole but my mistake got the wrong size .emailed them and explain everything. there was no problem two day later got the right size .nice to see on this day and age a genuine company that's offer great customer service
17 April 2025
Unprompted review
Reply from Norelie UK
Hi Barry,
Thank you so much for your lovely feedback! We're so happy to hear that your exchange was handled smoothly and that you received the correct size insoles so quickly. Mistakes can happen, and we're always here to make things right.
It truly means a lot to us that you see us as a genuine company offering great customer service. In today’s fast-paced world, we’re committed to taking care of our customers with care and reliability.
If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you comfort and relief with your new insoles!
Regards,
Norelie
Great fit
My insoles are perfect. I bought 3 pairs and they fit so well in all my trainers. They are comfortable and make walking more pleasant.
20 April 2025
Unprompted review
Reply from Norelie UK
Hi Alice,
Thank you so much for your kind words! We're thrilled to hear that your insoles are a perfect fit and that you've found them comfortable in all your trainers.
It's especially great to know that they've made walking more pleasant for you—exactly what we hope to achieve with every pair. And thank you for placing your trust in us with not just one, but three pairs!
If you ever need anything else or have any questions, we’re always here to help.
Regards,
Norelie
Avoid like the plague
Avoid like the plague. Can't cancel an order ever, not even the 24 hours advertised, bots confirm your order immediately on placing it. NOT a UK company, based in USA so returns cost a fortune, £36.00. Only given partial refund for returns. Never use a debit card, credit cards give you better protection.
AVOID!!!!
Overcharged by £ 6.94 on Credit Card above invoice price.
Terms & Conditions not seen until requesting a return.
AVOID!!!!
4 March 2025
Unprompted review
Reply from Norelie UK
Hi Fred,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We’re truly sorry to hear that the return process and order cancellation were not as smooth as you expected. While we do aim to have a straightforward and transparent process, we fully understand how upsetting it can be when things don’t go as planned—especially with unexpected return costs and partial refunds.
We absolutely acknowledge your frustration, especially if there was any confusion regarding our return conditions. Your experience matters to us, and we want to make things right.
Please know that a member of our team will be reaching out to you directly to go over your order details and provide a proper resolution. We want to ensure everything is clear, fair, and handled with the care you deserve.
Once again, we're truly sorry for the trouble you've had, and we thank you for your patience as we work to resolve this personally for you.
Regards,
Norelie
When I ordered I put down the wrong…
When I ordered I put down the wrong size came back to me very quickly and sorted my problem brilliant customer service just waiting for my goods to arrive if the goods are the same quality as the customer service will be really one happy customer.
20 April 2025
Unprompted review
Reply from Norelie UK
Hi Rex,
Thank you so much for your lovely message! We're delighted to hear that our team was able to quickly assist you with the size correction. It’s always our goal to make the process as smooth and hassle-free as possible.
We truly appreciate your kind words about our customer service—it means a lot to us. Now we’re just as excited as you are for your order to arrive, and we sincerely hope the products meet (or even exceed!) your expectations.
If there’s anything else you need in the meantime, feel free to reach out. We're always here to help.
Regards,
Norelie
Norelie uk a very friendly and…
Norelie uk a very friendly and efficient company. I accidentally ordered the wrong size innersoles only discovered when I got the confirmation email. I emailed the support team and immediately got a super kind email confirming the size I was after. I’m really impressed with the service of this company. Thank you for a great service
17 April 2025
Unprompted review
Reply from Norelie UK
Hi Stevie,
Thank you so much for your lovely message! We’re truly happy to hear that you had such a positive experience with our support team.
It’s always our goal to make things as smooth and pleasant as possible, and we're so glad we could quickly help you with the size correction. Your kind words and support mean a lot to us!
If you ever need anything else, we’re just an email away.
Regards,
Norelie
Fantastic customer service
The customer care is just fantastic I sent them a message & they replied within 2mins..& sorted my query out with no problems
12 April 2025
Unprompted review
Reply from Norelie UK
Hi Alan,
Thank you so much for your lovely message! We're absolutely delighted to hear that our customer care team was able to assist you so quickly and effectively.
Providing prompt and helpful service is something we truly value, and it's wonderful to know we were able to resolve your query within minutes. Your kind words mean a lot to us!
If there's ever anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help.
Regards,
Norelie
Very Happy shopper
My first order from Norelie was for compression socks for my husband, unfortunately they were too small, I emailed the company and they promptly replied within the hour and arranged a replacement , very straight forward with no hassle, polite and apologetic response. Very happy, no complaints at all. Will shop with confidence at Norelie again.
10 April 2025
Unprompted review
Reply from Norelie UK
Hi Dottie,
Thank you so much for taking the time to share your positive experience with us. We’re truly glad to hear that our team was able to assist you promptly and that the replacement process was straightforward and hassle-free.
Your satisfaction is very important to us, and we’re grateful for your kind words about our service. Knowing that you will shop with confidence at Norelie again means a great deal to us.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Regards,
Norelie
Great products, improving foot health.
I have been using the compression ankle socks and insoles for several months, they are both superb and any foot pain has reduced significantly. I thought the April fool sale joke was not necessary, though I have insoles now for all my shoes and notice if I do not use them.
11 April 2025
Unprompted review
Reply from Norelie UK
Hi Gillian,
Thank you sincerely for sharing your experience with us. We're truly pleased to hear that both the compression ankle socks and the insoles have made such a positive difference in reducing your foot pain. It means a lot to us to know our products are helping you feel better day by day.
We also appreciate your honest comment regarding the April Fool’s promotion. Your feedback is important, and we’ll take it into account as we plan future campaigns. Our goal is always to offer value while being thoughtful and respectful to all our customers.
We remain committed to continuously improving our products and service, and it’s wonderful to have your trust and support.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Regards,
Norelie
Excellent customer service
Excellent customer service. Used comfySole foe few days only - so far seems good.
7 April 2025
Unprompted review
Reply from Norelie UK
Hi,
Thank you so much for your kind feedback. We're truly glad to hear that you've had a positive experience with our customer service and that the ComfySole insoles are already feeling good after just a few days of use.
Your satisfaction means a great deal to us, and we're always here if you have any questions or need further assistance.
Regards,
Norelie
I've been using the Norelie insoles in…
I've been using the Norelie insoles in my slippers, my trainers and all shoes that I wear. Having suffered from a painful sciatic pain for years I thought that I would give them a try. They have been fantastic as not had the pain since wearing them. Thankyou so much.
8 April 2025
Unprompted review
Reply from Norelie UK
Hi Lesley,
Thank you so much for your wonderful feedback! We're thrilled to hear that the Norelie insoles have made such a positive impact on your sciatic pain and that you're enjoying comfort in your shoes. It's always rewarding to know our products are making a difference.
If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Regards,
Norelie
Stay away from this company
Stay away from this company. Address on website is in Netherlands. Website is UK
The item arrived from China. Requested returns and was told to return to US at our own cost.
It does not state on the website where its coming from or for returns it’s to US.
The item is a cheap product that is easily available from other Chinese websites just search before purchasing
13 March 2025
Unprompted review
Reply from Norelie UK
Hi Khajj,
Thank you for taking the time to share your feedback. I’m truly sorry for the confusion and frustration this experience has caused you.
I completely understand your concerns regarding the origin and return process of your order. While we are a company based in the Netherlands, we operate multiple distribution centers and online stores across Europe. In some cases, our products are shipped from global fulfillment centers to ensure faster delivery and better stock availability.
Regarding returns, I sincerely apologize that our current return facility is located in the U.S. At this time, we have only one centralized return center. However, we are actively working on establishing more accessible return options within Europe to make the process more convenient and cost-effective for our customers.
Please rest assured that although some products may appear similar online, our items are uniquely designed by our in-house team and thoroughly tested for both comfort and performance. Quality is something we take very seriously, and we proudly stand behind the craftsmanship of our products.
To help resolve this issue as quickly as possible, could you kindly provide your full name, order number, and preferred contact details? We will personally reach out to you and do everything we can to make things right.
Once again, I sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Norelie
Think twice before you order
Not happy
To return an item to them for credit,
I will have to return to the United States
Even though I purchased from a UK based company.
This will obviously cost,Probably more than the item is worth,.
So if anyone thinking of purchasing from them, bear in mind , should you want to return , because you can’t return to the company in this country,
Credit will only be issued on receipt in US!!!!!!!
2 April 2025
Unprompted review
Reply from Norelie UK
Hi,
I’m truly sorry for any confusion regarding our return process, and I completely understand your frustration. Please know that we are not forcing you to return the item to our U.S. facility—it’s simply the return location we have available at the moment. That being said, we absolutely don’t want you to feel stuck, and we do have alternative solutions that may work better for you.
To sort this out as quickly as possible, could you kindly provide your complete order details? This way, we can review your case personally and find the best resolution for you right away.
We appreciate your patience, and I want to assure you that we genuinely care about resolving this issue for you. Please let us know how you'd like to proceed, and we’ll take care of the rest.
Regards,
Norelie
Knee massager great for arthritic knee pain.
As an arthritic who has tried many alleged remedies, I must admit I was sceptical about the efficacy of the Noreli knee massager. However as they offered a 90 day risk-free trial I thought it was worth a go. I have now had mine for around two weeks and am delighted to say it has made a huge difference to my knee pain. The customer support was great too when I found the usage instructions slightly sparse. My only regret is that I didn't take advantage of the special offer price for two. It is early days I know, but based on my experience I thoroughly recommend.
21 March 2025
Unprompted review
Reply from Norelie UK
Hi Jan,
Thank you so much for sharing your experience with the Norelie knee massager! We completely understand your initial skepticism, but it’s fantastic to hear that it has made such a noticeable difference in your knee pain after just two weeks. Your feedback truly means a lot to us!
We’re also glad that our customer support team could assist you with the instructions—we always strive to improve, so your input is invaluable. It’s great to hear that you would recommend it, and if you ever decide to get a second one, feel free to reach out—we’d be happy to help.
Regards,
Norelie
My mum has arthritis in both knees and…
My mum has arthritis in both knees and has used the knee massager and feels the pain in the knees has reduced a bit for a least 15-20mins after use and she has been able to walk without the frame for a few mins. Currently using machine 2-3 times for 10mins a day.
1 March 2025
Unprompted review
Reply from Norelie UK
Hi Sage,
Thank you for sharing your mother's experience with the knee massager! We're so glad to hear that she's feeling some relief and even able to walk without the frame for a few minutes—that’s a great step forward. Consistent use can often lead to even better results, so we hope she continues to find comfort and improvement.
If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing your mother continued relief and mobility!
Regards,
Norelie
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