Norfolk Designer Gardens Reviews 

568
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, solid, and exceeding expectations. Many people found the ordering process easy and appreciated the efficient delivery service, with items often arriving ahead of schedule and well-packaged. The staff received frequent commendation for being helpful, friendly, and providing excellent service, including assistance with assembly and going above and beyond to resolve issues. However, some customers also noted issues with delivery, such as unexpected early arrivals without notice, significant delays, or unhelpful drivers regarding heavy items and pallet disposal. A few other people also felt that products arrived faulty, damaged, or mouldy, and some experienced unfulfilled promises for replacements or incorrect items.

What people talk about most

Product

People report positive experiences with the product, frequently praising the great quality of the garden... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the furniture as great, excellent, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more

Rated 5 out of 5 stars

Furniture is exactly as described. I made the mistake of buying green cushions instead of grey. On arrival one green cushions was faulty but instead of replacing the one faulty cushion they sent a ful... See more



Company details

  1. #59 of 122 best companies in Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

568 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(568)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great teak garden furniture, cost and service

I was so pleased with the quality of the Heritage XL teak table set bought in July that I ordered another ten seater in October. The service and price on both occasions were exceptional. The two delivery men assembled the tables with great expertise and in a cheerful manner. Darren, who delivered the second table in October, had to unload the furniture in heavy rain. Though drenched he remained enthusiastic and gave good advice on maintaining it.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Lutyens bench set.

I bought a beautiful set of Lutyens furniture consisting of a bench, 2 chairs and a coffee table.
It is well worth asking for assembly as the team did this very competently and efficiently.
I am delighted with this purchase.
If matching cushions had been available, I would have bought these too.

9 October 2025
Rated 5 out of 5 stars

Teak Bench

Everything was excellent from start to finish, easy to order online, super fast delivery and excellent delivery driver he went above and beyond for my stepdad.The bench it self is fantastic quality, would definitely recommend this company to anyone and definitely use again.

6 October 2025
Rated 5 out of 5 stars

Quality and service

My order arrived on time and as stated. The item was extremely well made and of high quality. I am very impressed with it and it was great value as well.

1 October 2025
Rated 5 out of 5 stars

Lovely tables and chairs…

I spoke to Joe and agreed a delivery date for the following week ( we are local ). Darren turned up on the agreed date mid morning, built the tables and nothing was too much trouble. Very pleased with the tables and chairs. Built to last.

26 September 2025
Rated 5 out of 5 stars

Very pleased

Very pleased with my new garden table and chairs. The delivery team were fast and efficient. It was well worth paying to have them assemble the table as my husband said it would have taken him 5 times as long.

24 September 2025

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