Mr Teak Reviews 711

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their impressive craftsmanship and durability. Many found the items easy to assemble, with well-thought-out designs and accurate manufacturing. The service received from the company is frequently highlighted as excellent and friendly, with many appreciating the helpfulness and responsiveness of the staff. However, some customers experienced issues with delivery and order fulfillment. A number of people reported significant delays in receiving their orders, with some waiting weeks or even months beyond the initial estimated delivery times. There were also instances of damaged items upon arrival, missing parts, or incorrect orders being delivered. Some reviewers also noted a lack of communication regarding these delays and issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are delighted with the quality, describing... See more

Quality

Customers consistently note positive experiences with quality, praising products for being beautifully made,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise prompt and quick delivery, with... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Service

People report ambiguous experiences with service. While some customers praise the excellent and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality of product was impressive, although the table came without any fixings. The apparatus that helps insert the two extra table leaves were both broken. One I knew about the other was a surprise.... See more

Rated 4 out of 5 stars

Good things: - our Lutyens bench+coffee table is now assembled and is a handsome set - the service team was able to send bits and pieces to remedy assembly issues - good video to guide assem... See more

Rated 4 out of 5 stars

Can't remember the ladies name who i dealt with but she was wonderful, very helpful and caring too. I ordered a bench in June and I waited ages so I called for the 3rd time and was told by the same lo... See more

Company replied

Rated 4 out of 5 stars

Garden furniture was delivered fully assembled. The double chair and table affixed together is well made and looks beautiful. Only downside with company was delivery date. We booked early in April f... See more

Company replied


Company details

  1. #94 of 121 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Really happy with the service received from Mr Teak, from ordering through to delivery.
The bench is superb - it’s solid and stylish

7 April 2026
Rated 5 out of 5 stars

A very clear and simple website and a great company

A very simple website, excellent customer service and when the product arrived (excellent delivery time)it was even better than I had imagined. I purchase a Sissinghurst Lutyens 3 seat bench extra thick, which was more expensive than their standard product, however the weight and quality of the product was sensational. Just going back to order another bench and a coffee table. Well done all at Mr Teak

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Sturdy side table

Sturdy side table. Exactly as described. Useful to have a garden table that can be folded and put away over the winter months. Quick delivery and looks good.

8 April 2026
Rated 5 out of 5 stars

Banana shaped wooden garden bench cover

A really good cover for our banana shaped wooden garden bench. We like the 'quick' fasteners each side for everyday use and also the extra toggles supplied which we use for bad/windy weather. Item arrived really quickly too. Second item we've had from Mr Teak now.

11 March 2026
Rated 5 out of 5 stars

Good Quality Benches

Very pleased with my benches would have liked cushions to go with them, only seem to have green. Delivery longer than I expected but came when they said they would.

25 March 2026
Rated 3 out of 5 stars

Nice benches, bad instructions.

I got the benches quickly and they’re nice quality as expected. I didn’t assemble two of the benches correctly. The instructions were not clear about which way round to put the seat. On the third bench I put the seat around the other way, without noticing the difference and it looks better. I cannot dissemble the benches and remake them because I will need to drill the dowels and I don’t have any more. But it’s a major annoyance on benches that cost £500 each and I wasn’t really aware that I was not assembling them correctly until the 3rd. I think it’s probably cosmetic but I do wonder if the benches will suffer shorter lifespan as a result.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The Companion Set I ordered is beautifully made and I'm really pleased with it. Mr Teak were extremely helpful when I phoned with questions and the delivery was very quick. I'm looking forward to many hours in the garden enjoying the seats with my partner.

31 March 2026
Rated 5 out of 5 stars

Solid table and chairs…

The table set is very solid and looks lovely. It looks exactly as it does on the web site. However it was a bit more than simple self assembly because of the use of dowels not screws so suitable tools are needed. My handy man did it no time.

30 March 2026
Rated 1 out of 5 stars

Ordered a 3 seater teak bench

Ordered a 3 seater teak bench. When we finally unpacked it and assembled it had a deep gouge in one of the panels. Reached out to the company via email including photos with no response. Very poor quality and very poor customer service.

23 March 2026
Unprompted review
Rated 2 out of 5 stars

Not a great experience

Took a day of for our delivery to be told it wasn’t coming and had to re book delivery for the following week. Was told we could have an am delivery which didn’t happen. When the item was delivered it was left in our drive with no help to move it the driver was very unhelpful. Our experience wasn’t great when we had spent a large amount of money on our garden bench although we are happy with the product.

25 March 2026

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