Ugur Dogan at the Roskilde Nobles butik has been really helpful and service minded - I think far more than the other customer service employees at that outlet. Much appreciated.
Company replied
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See what reviewers are saying
At routeren kom til aftalte tid og at netet på den aftaltet dag så det hele er bare super 👍
Company replied
My employeer upgaraded my internet speed. And that for some reason that stopped my internet. I called once and they redicrected me and said now it is fixed manually wait 5 min. Then 1h later i call... See more
I’ve been with Norlys for my internet, phone, and electricity, and I honestly couldn’t be more satisfied. The internet is fast and stable, the phone connection is clear, and my electricity bills a... See more
Company replied
Company details
- Electric utility company
- Energy supplier
- Gas company
- Housing utility company
- Internet Service Provider
- Telecommunications service provider
About Norlys
Written by the company
I Norlys forsyner vi over 1 million adresser med elektricitet og internet,
både i byerne og på den yderste markvej.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Vi skaber bedre muligheder for den enkelte og kæmper for den grønne omstilling og et mere digitalt Danmark. .
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70115000, hvis du har spørgsmål eller brug for hjælp.
Åbningstider i Energi Privat
Mandag til fredag: 08.00-17.00
Weekend og helligdage: Lukket
Åbningstider i Energi Erhverv
Mandag til torsdag: 08.00-16.00
Fredag: 08.00-15.00
Weekend og helligdage: Lukket
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan besøge Norlys' hjemmeside via linket i toppen af siden her, eller følge os på facebook via linket længere nede på siden.
Contact info
Over Bækken 6, 9000, Aalborg, Denmark
- 70115000
- Energi::energi@norlys.dk Tv&Internet::kundeservice@norlysmail.dk
- norlys.dk
Fremtiden er Norlys
3.6
Average
86K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I am not satisfied with Norlys.
I am not satisfied with Norlys.
Because I bought AirPods Max from Talia on December 5, 2024. They took the money more. I complained to customer service. She told me that she would transfer my money back to my account. But I still haven't received my money back
10 March 2026
Reply from Norlys
Hi Maung Maung
Thanks for taking the time to write.
Sorry you still have not received the refund - that is not good enough. We want to get this fixed now. Please call us on 80 40 40 40 with your receipt or order number, so we can sort it for you.
De bedste hilsner
Sofie, Norlys ❤️
Reply from Norlys
Hi Pelin Akari
Thanks for the lovely review - we’re glad it all went smoothly.
De bedste hilsner
Nora, Norlys ❤️
I was promised a certain expiry data on…
I was promised a certain expiry data on my internet which I then planned for. They informed me twice that it will expire end of then month, so I planned accordingly. Norlys then suddenly cuts my connection 22 days early with less than an hours notice...
Update: after Norlys contacted me below I got an email that I oved them money. Contacting them It turned out they had made yet another mistake in their systems/process...
So now I have no internet in my house and have to find alternatives last minute ... What a shitty service.
9 March 2026
Unprompted review
Reply from Norlys
Hi
Thank you for taking the time to share what has happened. I am truly sorry that your connection was terminated much earlier than you were told and that you have been left without internet even though you planned based on the information you received.
This is not the experience we want to provide, and I would very much like us to review your case in detail so we can understand what went wrong and how we can make it right for you. Please contact us on 70 11 40 40 and refer to your review and your customer number so we can find your case and follow up with you personally.
De bedste hilsner
Magnus, Norlys ❤️
______________________________
Hi,
Thank you for the update. I’m really sorry to read that you’ve had yet another frustrating experience and that you’re currently left without internet. I completely understand how stressful it must be to suddenly have to find an alternative solution at the last minute.
If you would like us to take a closer look at your case, you’re very welcome to contact our digital support team at some.digital@kontakt.norlys.dk. Please include your customer number, mobile number or address and refer to your review, so we can locate your case and review what has happened.
Best regards
Silas, Norlys ❤️
Sports pack with 3+ is awful
Sports pack with 3+ is awful. 54 adverts DURING the Australian Grand Prix this afternoon!!!
8 March 2026
Unprompted review
Reply from Norlys
Hi Graham
Thank you for taking the time to share your experience with the sports pack. I am really sorry to hear how many advert breaks you experienced during the Australian Grand Prix, that sounds very disruptive when you just want to enjoy the race.
We do not decide how many adverts are shown or when they are placed during the programme. This is handled by the TV channel itself, including the timing of the advert breaks.
Best regards
Oliver, Norlys ❤️
Best customer success oriented service
Fast, efficient, easy to communicate, love the customer support quality
5 March 2026
Reply from Norlys
Hej Roman
Thanks for the kind review! Great to hear our team made things quick and straightforward for you and that it was easy to get help.
De bedste hilsner
Emma, Norlys ❤️
Fin guide i forhold til at komme over…
Fin guide i forhold til at komme over på internettet, telefon, el, billadning, gas og streaming. Ser frem til et positivt samarbejde.
6 March 2026
Reply from Norlys
Hej Thomas
Tusind tak for den fine anmeldelse! Dejligt at vores guide gjorde det nemt at komme i gang med dine løsninger hos os. Vi glæder os også til samarbejdet.
De bedste hilsner
Emma, Norlys ❤️
Reply from Norlys
Hej Syed
Thanks for the lovely review! Happy you found good value and what you were looking for.
De bedste hilsner
William, Norlys ❤️
They are scammers
They are scammers, they charge you extra bills. They do it on purpose so it doesn't clear to you when you join.
Do yourself a favour and stay away from them
5 March 2026
Unprompted review
Reply from Norlys
Hi Oran
Thank you for your review
We’re truly sorry to hear about your experience. This is certainly not the standard we want for our customers. We’d like to look into your case.
Please contact our customer service directly at +4580404040 so we can investigate it together.
The best regards
Xenia, Norlys
Norlys - most reliable and best app
Norlys has the best app and the most reliable service. I tried 4 different companies last year and it was clear to me that Norlys has the best app and I trust their payment system.
My customer service experience with Norlys has also been very good.
4 March 2026
Unprompted review
Reply from Norlys
Hi Ben
Thank you so much for taking the time to share your experience with us. It means a lot to know that you find our app reliable, feel confident in our payment solution and have had very good experiences with our customer service.
Best regards
Magnus, Norlys ❤️
made subscription and I got asked if I…
made subscription and I got asked if I want to move the electricity, I FIRMLY said NO and they still did it.
Such scamers.
1 February 2026
Unprompted review
Reply from Norlys
Hi,
Thank you for your review.
We’re very sorry to hear about your experience – that is certainly not the impression we want to give.
We would very much like to look into what happened in your case and help clarify the situation. Could you please send us an email at energi@norlys.dk with a few more details about your subscription? Then we can investigate this further and get back to you as soon as possible.
The best regards
Xenia, Norlys❤️
Person who sold me the packages
3 March 2026
Reply from Norlys
Hi Tijana
Thank you so much for taking the time to write a review. I am really glad to hear that your experience with the person who sold you the packages was positive.
De bedste hilsner
Heidi, Norlys ❤️
Reply from Norlys
Hi Bimal
Thanks for the kind words. We’re glad it worked well for you.
De bedste hilsner
Ella, Norlys ❤️
Reply from Norlys
Hi Adnan
Thanks for the kind words! Great to hear everything went smoothly.
De bedste hilsner
Oscar, Norlys ❤️
complete ass always loosing connection…
complete ass always loosing connection atleast once every day. would not recommend.
28 February 2026
Unprompted review
Reply from Norlys
Hello Stefan
Thank you for taking the time to share your experience.
I understand how frustrating it must be to lose connection every day – that’s certainly not the experience we want for our customers, and I’m very sorry you’ve had to deal with this.
If you would like us to look into the issue further, you’re very welcome to send your customer number, mobile number, or address along with a brief description to some.digital@kontakt.norlys.dk, and we’ll review it as quickly as possible.
Best regards
Silas, Norlys ❤️
Reply from Norlys
Hej Aage
Tak for din anmeldelse!
De bedste hilsner
Sofie, Norlys ❤️
Good service and nice receiving
Good service and nice receiving
Friendly helping nature
26 February 2026
Reply from Norlys
Hi Rajeshwar
Thanks for the kind words! We’re glad you felt welcome and well looked after.
Best regards
Sofie, Norlys ❤️
Reply from Norlys
Hej Birgit,
Tak fordi du skriver en anmeldelse.
Jeg er ked af at høre, du oplever dit mobilabonnement være for dyrt. Hvis du ønsker, at vi kigger nærmere på dit abonnement, er du meget velkommen til at sende dit kundenummer eller mobilnummer samt en kort beskrivelse til Trustpilot.mobil@norlys.dk, så vil vi gennemgå det hurtigst muligt.
De bedste hilsner
Silas, Norlys ❤️
Worst networking service and also they…
Worst networking service and also they have the habit of charging for everything.....They deserve 0/10 .....
21 February 2026
Unprompted review
Reply from Norlys
Hi
Thank you for taking the time to share your experience.
I completely understand how frustrating it can be to feel overcharged or let down by the service. I’m truly sorry that your experience hasn’t met the standard we aim to provide.
We appreciate your feedback, as it helps us improve for the future.
Best regards
Silas, Norlys ❤️
I can´t set the automatic payment with…
I can´t set the automatic payment with card. Even though it is selected in the website, it does not work. They even tried to charge me a fee for that.
20 February 2026
Reply from Norlys
Hi Francesco,
Thank you for taking the time to share your experience.
We’re sorry to hear that you’ve had trouble setting up automatic payments with your card. We understand how frustrating it must be, and it’s certainly not the experience we want our customers to have.
To get this sorted quickly, please email Trustpilot.mobil@norlys.dk
with your customer number or phone number and a brief description of the issue.
Best regards
Silas, Norlys ❤️
Very disappointing customer service
As long as everything works, there is no problem. But the moment you have a question or an issue, it feels like no one actually takes responsibility or properly looks into your case.
Instead of receiving a clear and helpful response, I got generic answers that did not address my situation at all.
It gives the impression that customer care stops as soon as a real problem arises.
Not what I expected.
1 February 2026
Unprompted review
Reply from Norlys
Hi Amirhossein,
Thank you for taking the time to share your experience.
We’re very sorry to hear that our customer service did not meet your expectations and that your issue wasn’t properly addressed. We understand how frustrating it must be when you feel that no one takes responsibility, and this is certainly not the experience we want our customers to have.
If you’d like us to look into your case further, please email Trustpilot.mobil@norlys.dk
with your customer number or phone number and a brief description of the issue.
Best regards
Silas, Norlys ❤️
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