The most reliable e-commerce business i've ever dealt with and easily the best online music store. Super fast responses by actual human beings. I would estimate that over 90% of my records are purchas... See more
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Fast and communicative. Ordered the same items with a large online recordstore owned by Universal Music midway through November (nearly a month ago), no items shipped still and they're dragging thei... See more
I've always had quick and efficient service from Norman Records, however recently made a pre-order by mistake (read: a late-night purchase I regret). I emailed them the next day, and the order was r... See more
Great Customer Service! I've used Norman Records for online purchases for years... they've always been great stockists, fast immaculate delivery and fair prices... I recently bought an item and th... See more
Company details
Written by the company
UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.
Contact info
Unit 20, Croydon House, Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01132454399
- help@normanrecords.com
- normanrecords.com
4.7
Excellent
131 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great selection. Excellent service
Great selection.
Super helpful and kind when I needed help
Even if I live in London I get my records form here. They are much better than anyone here.
18 June 2024
Unprompted review
Awesome service
Awesome service, great communication, fast delivery, sturdy packaging. Highly recommended.
16 June 2024
Always a fantastic shopping experience…
Always a fantastic shopping experience with Norman Records online. Highly recommended.
17 May 2024
Great record shop and always…
Great record shop and always competitive prices. Can collect from shop which is a bonus.
31 May 2024
My go-to record dealer.
My go-to record dealer.
Always have the releases (and limited editions) that I'm after, and they're priced very competitively...and those points too!
4 June 2024
Each time is a pleasure ordering from…
Each time is a pleasure ordering from Norman from start to finish.
5 June 2024
A great shop with helpful and informed…
A great shop with helpful and informed and friendly staff. I usually order on line and "click and collect". Easy parking just out of town, close to Elland Road Stadium why you collect.
31 May 2024
Hopeless I'm afraid ?,
Hopeless I'm afraid ?,
Everytime I see an album I want, it says " Norman Records"
So I click on - and bloody useless Norman always says " no longer available"
Get a grip ?
20 May 2024
Unprompted review
Reply from Norman Records
Hi Alan,
I'm not sure what records you've been looking for, or where you've been looking for them. I assume it's Google or another search engine.
The problem here is basically twofold. First, we have been trading for nearly thirty years and in that time have listed up over 125,000 records. Keeping all of that material in-stock is impossible.
Second, even if we did decide to keep everything we possibly could in-stock, the nature of the physical music business is that availability is often limited by external factors beyond our control. For a start, records go out of print *all the time*. There is literally nothing we can do about titles that have long gone and that the label has no interest in pressing more of. Even stuff that hasn't gone out-of-print is often subject to severe availability demands: things like limited-editions, specific colour versions, etc. often sell out very, very quickly with no further option for us to get more copies in.
Like I say, I don't know what records you are looking for or where you have been looking. It may be that you are looking for records that are available and that we could be stocking. It may be that you are looking for records that even if we dearly wanted to stock them, we can't because they no longer exist.
Rather than just leaving a one-star review based on Google's search results or whatever, you could contact us on help@normanrecords.com and we'll see if we find what you're looking for?
Cheers,
Nathon
Director, Norman Records
Wonderful experience!
Fast service and delivery. My record was very well packaged and arrived is perfect condition. I can highly recommend this company - brilliant!
19 February 2024
Unprompted review
Nice Selection
Nice selection, good prices, little reward system in place to save some cash on future purchases, well packaged on shipping, and a fairly responsive and understanding customer service system.
I've ordered from Norman Records for a few years and it's always been an easy experience, with regular pre-order updates.
1 January 2024
Unprompted review
Brilliant - simple as that
A record shop with real people who know more about music than any other out there.
Definitely the best record shop named Norman if not the best overall. Support them, the world will be bare without. Great service as usual with last purchase.
1 February 2024
Unprompted review
Excellent Vinyl Record Retailer!
I've never had any issues with Norman Records when it comes to my purchases and will continue to purchase from them. A++++++
25 November 2023
Unprompted review
First class service
First class service, great communication, items as described, packed exceptionally well, very easy transaction, very good customer service, will certainly order again. I have also received a voucher to spend, you cannot go wrong with norman records.
25 October 2023
Unprompted review
Amazing service!
Really amazing service from James at Norman records, I called the store as I was after a record for my best friend’s birthday which is in a couple of days and he was very informative and assured me he would send my online order to the packing team straight away so I get it in time. Made sure the record was sent out same day and I got it literally next morning, I cannot fault these guys and also the record I was after is the cheapest I’ve found online for that LP! All their items are cheaper then Fopp, HMV ect, well worth your business and money this store
20 October 2023
Unprompted review
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