Norman Records Reviews 131

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The most reliable e-commerce business i've ever dealt with and easily the best online music store. Super fast responses by actual human beings. I would estimate that over 90% of my records are purchas... See more

Rated 5 out of 5 stars

Fast and communicative. Ordered the same items with a large online recordstore owned by Universal Music midway through November (nearly a month ago), no items shipped still and they're dragging thei... See more

Rated 5 out of 5 stars

I've always had quick and efficient service from Norman Records, however recently made a pre-order by mistake (read: a late-night purchase I regret). I emailed them the next day, and the order was r... See more

Rated 5 out of 5 stars

Great Customer Service! I've used Norman Records for online purchases for years... they've always been great stockists, fast immaculate delivery and fair prices... I recently bought an item and th... See more

Company details

  1. Music shop

Written by the company

UK record store stocking hard-to-find indie music, alternative music, experimental music and electronica. Vinyl records a speciality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always excellent.

Been buying from Norman for a few years now. They have never been anything less than awesome to deal with. LPs are sent out quickly if in stock, and are always very well packaged.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Love them to bits

Love them to bits! They have been one of my favourite and cheapest records stores online! Very well stocked. Every item I have pre ordered always arrived on the day of premiere! What more would I need? Truly recommend this store!

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

After having the misfortune to be let down by another company(Sandbag UK), waited over 4 weeks but still nothing received. I found the same item on Norman Records and the order was promptly processed, dispatched and well packaged and took just over a week from order to delivery which considering the recent postal strikes is a great result. I would definitely consider ordering from Norman Records again👍

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Love Norman!

Love Norman!

Such a great bunch to deal with. Really well packaged lps, great pricing, just brilliant brilliant service :)

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Superb record shop

Superb record shop. Always a good selection, always a good service, everything arrives super well packed and they even do loyalty points. One of the best online.

24 July 2022
Unprompted review
Rated 1 out of 5 stars

sent me a scratched record with no…

Top people, sorted it out, highly recommend this record shop

13 May 2022
Unprompted review
Norman Records logo

Reply from Norman Records

Hi there,

We have requested more information from you via Trustpilot, so that we can get to the bottom of this one.

Cheers,

Norman Records

Rated 5 out of 5 stars

Order with confidence.

First class service all the way! From a well designed website, to competitive prices, to speedy delivery!
Ordered two albums which arrived safe and sound, well packaged, and delivered within 48 hours.
Order with confidence - you won't regret it.
I'll be back!

3 March 2022
Unprompted review
Rated 5 out of 5 stars

5 stars.

5 stars.

I had a sudden realisation that I needed to leave a really positive review for Norman Records after I had a second terrible experience in a row with a different record shop. Norman are not like that, and it's worth shouting about.

I've ordered from Norman so many times and never had an issue. They have fair prices, quick shipping, good packaging. Their customer service is great and always happy to help. I also like that they have a little in-house summary of each album on their (easy to use) website.

The only thing I could suggest for them to improve would be to add tracklistings against each release, but it's a really minor website niggle and I wouldn't score them down for it. Norman are bloody great!

2 March 2022
Unprompted review
Rated 5 out of 5 stars

The GOAT of record stores

I've been shopping with Norman Records for over a year now and they are an absolute pleasure to buy from. Speedy delivery, top notch packaging, and generous reward and price matching schemes. If it's in stock, this is the place I buy from.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Superb

Wow! Just wow. Ive been collecting and ordering vinyl from various online retailers, big and small, for about 2 years now at a ridiculously high rate (perhaps 2 vinyl per week on average, possibly more). Constant problems with deliveries from other retailers, over and over again, always damaged to some extent. And then I discovered Norman records just a few months ago and they have literally been my saviour for vinyl collecting.

I Still have many pre orders with the bigger retailers, and when the vinyl arrives damaged I go straight to Norman to make an order for the same vinyl and it arrives the next day! Absolutely pristine! It’s an absolute miracle.

Royal Mail 24 is their standard shipping! Which is unheard of these days. They really do care as much as me about pristine premium vinyl.

I will now be going to Norman records FIRST! Every time! To see if I can place my pre order with them.

Thank you guys!

2 November 2021
Unprompted review
Rated 1 out of 5 stars

I ordered an album 2 months ago they…

I ordered an album 2 months ago they have taken the money no album no contact fear I have been scammed I wouldn’t touch this company again with a barge pole

22 July 2021
Unprompted review
Norman Records logo

Reply from Norman Records

Hi there,

Given that your review is completely anonymous and contains nothing that we can use to help us identify the order you're complaining about, we have requested further information via Trustpilot so that we can assist you in this matter.

If you provide this information then we can identify you, and rest assured that we will get to the bottom of the problem to everyone's satisfaction.

If you won't provide us with the information we need and insist on remaining anonymous instead, we'll leave it to others to determine whether or not your review is genuine or malicious.

Best wishes,

Nathon
Director, Norman Records

Rated 5 out of 5 stars

Excellent

Excellent! Superb packaging. Fast. Well priced. So glad this exists, can ignore amazon with guys like these around!

4 June 2021
Unprompted review
Rated 5 out of 5 stars

Norman ain’t normal

Can’t recommend Norman enough.

I’ve been buying from them for a few years and they are the best - always excellent prices, records packaged and delivered flawlessly, always quick to respond to any queries.

Post Brexit (I live in the EU) they have made the process as painless as possible - sorting out vat and other duty issues and not adding any additional charges even though it undoubtedly costs them more in time and money (I know this to be the case from having to send packages myself on occasions).

100% the best. Go big Go Norman.

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Top Drawer Service

A very highly efficient company. Great communication from company regarding pre order items. Swiftly despatched in high quality mailers. I wouldn't hesitate in ordering from them again in the future. Proper customer care. Cheers Norm!

22 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and swift service

Excellent service. Very quick delivery, good communication is something is holding a delivery up.

I’d recommend their weekly email summaries as well, they are excellent - a cut above the usual spam!

Highly recommended.

11 May 2021
Unprompted review

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