Norma Reed logo
Visit website

Norma Reed Reviews 282

•
TrustScore 5 out of 5

4.8

Dress Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more

Company details

  1. Dress Shop
  2. Boutique
  3. Clothing Shop
  4. Costume Jewellery Shop
  5. Ladies' clothes shop

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!

Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brooke in the Oshawa Centre location…

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size dresses in store not just online. Will shop her again with much pleasure

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect dresses for prom!

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you so much!!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Was at the oshawa location

Was at the oshawa location, the staff were very friendly and the dresses were beautiful. Also the shoes you are able to try on with the dresses are GORGEOUS. thank you so much Diana for the help on finding my dress!!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Oshawa centre location

Oshawa centre location . Diana is amazing! She was patient, kind, knowledgeable and so helpful. She helped me find the perfect dress for an upcoming Gala. 5 stars for sure!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Diana and Alyssa were lovely and helped my daughter find a prom dress. Go visit the Oshawa store when in the area!

29 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look