Norma Reed Reviews 282

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more


Company details

  1. Dress Shop
  2. Boutique
  3. Clothing Shop
  4. Costume Jewellery Shop
  5. Ladies' clothes shop

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Oshawa Centre

At the Oshawa Centre, had lovely help from Diana with picking out a dress to add to my slowly growing collection. Customer service and variety were both awesome, had another great Yes to the Dress moment!!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a really good experience here

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rushed at all. I left with a dress I genuinely love. Great place for special occasions shopping.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

They helped me so much

Oh my, they helped so much with my dress in just few minutes! They are very fast and very accommodating! They'll know what to do by just looking at you and your dress.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding…

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Great positive experience. Norma Reid is now my go to store for special occasions dresses.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

UK website experience

I ordered from the UK online store, and I was worried since there was little information I could find about the website, so I didn't know whether it was legit or not. However, I loved the dress and couldn't find any other dresses I liked, so I bought it. The tracking number wasn't working for a while, so naturally I panicked and emailed. The very reassuring representative got back to me so quickly and put me at ease. Sure enough, the tracking number started working around 14 days after I placed my order. The dress showed up well-packaged, and looked even better than in the picture. I cannot thank you enough, Norma Reed; you've made a girl very happy for her prom ;)

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The staff (Christina in particular) were great at finding the perfect style and colour for my daughter’s prom dress.

8 February 2025
Unprompted review

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