Normie & Company Reviews 

404
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the attentive and friendly staff for providing exceptional support, quick responses, and keeping them fully informed throughout the entire property journey. Many people note that the dedicated team consistently goes above and beyond, making both sales and purchases exceptionally smooth and reassuring. However, some customers also noted that property transactions can occasionally be long, complex, or involve stressful moments with external parties. A small portion of people also felt that managing sales through multiple stages required extra patience and careful coordination before finally reaching successful completion and receiving their keys.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the buying and... See more

Service

Customers had positive experiences with service, frequently praising the team for an efficient, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting consistent support and reassurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic estate agents! Sold both of my properties with them in only a matter of weeks and from start to finish I felt in safe hands! Excellent communication throughout, wonderful photographs of th... See more

Rated 5 out of 5 stars

We recently used Normie Estate Agents in Prestwich to sell our house. During the process they were always extremely helpful and friendly. They provided regular feedback after viewings and kept us info... See more

Rated 5 out of 5 stars

Our experience of selling our home with Normie was faultless from start to finish. From Nigel visiting us to explain the process and value our property to our case handler Nicole handing our ke... See more

Rated 5 out of 5 stars

Extremely simple process and friendly all the way through from initial inquiry to completion. We'd love to give our thanks to the whole team, but especially to Nicole, Rebecca and I believe Julie if... See more


Company details

  1. Estate Agent

Written by the company

With over 30 years of experience, Normie and Company is one of North Manchester's longest established multi-disciplinary estate agents. Our office is staffed by motivated, qualified professionals who enjoy what they do. Every member of the Normie and Company team have great local knowledge and understand that moving can be stressful as well as exciting prospect. They are always on hand to answer questions and will be more willing to assist with any queries that you may have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(404)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer - House purchase with Normie.

I completed the purchase of my first house through Normie Estate Agents and went through the whole buying process without any major issues. With Natalie's readiness when I submitted my initial offer, fees were quickly negotiated and agreed with the Vendor. After the purchase fee was agreed, Nicole's proactiveness and communication skills were helpful in keeping me updated with developments throughout the whole process up to completion and receiving the keys from her.

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Sale of a property

Property was over valued by the Agent but once we had an offer Nicole worked very hard to help secure the sale! Thank you and will work with you again.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, patient and dedicated

I recently bought a property through Normie Estate Agents, and I was really impressed with the service throughout the process. In particular, Nicole, the Sales Progressor, was excellent — she was always responsive, proactive, and kept things moving at all times. Her communication made a real difference and helped ensure everything stayed on track.

Estate Agents don't have the best reputation unfortunately, but I found that Nicole and the Normie team completely buck this trend. I would definitely recommend Normie, especially for the professionalism and dedication shown by Nicole and the team.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience with Normie…

Absolutely awful experience with Normie Estate Agents. The man who works there was unbelievably rude — completely unprofessional and dismissive from start to finish. I’ve never encountered such terrible customer service. Instead of being helpful or polite, he made the whole experience unpleasant and uncomfortable. I wouldn’t recommend Normie to anyone — there are plenty of other agents who actually treat people with respect. Avoid this place at all costs.

23 October 2025
Unprompted review
Normie & Company logo

Reply from Normie & Company

Hi Ami,

Thank you for taking the time to leave a review. We genuinely appreciate anyone who shares their experience. You must have been really disappointed to feel this way, and we’re truly sorry to read your comments.

I’ve checked our records but can’t find any contact, viewings or listings, or indication of whether this relates to a sales, lettings, or a commercial enquiry. I also used Trustpilot’s option to request more details, but sadly you didn’t respond. I’d love to understand what happened and, crucially, learn from and correct your experience.

As a family-run agency, we take pride in being helpful and professional. Please contact me directly at the office or email josh@normie.co.uk. I’ll be happy to look into it personally.

Rated 5 out of 5 stars

I would recommended normie

I would recommended normie to anyone, so professional & caring , we had a turbulent time with our sale & Nicole was an absolute rock throughout ,we got there in the end thanks to Nicole, can't thank her enough, she is amazing

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Sold within a week…

Absolutely brilliant service from all involved. Selling a house when it's empty and you live a good distance away, is not easy. However, Normie and especially Nigel made the sales process and viewings very easy. The house sold within the first week of being on the market.
Then began the solicitors run around.
Normie's Sales Progressor, Nicole was fantastic in co-ordinating all involved and kept me better and quicker informed than my own solicitors did. Without Nicole, I have to wonder if completion would ever have taken place.
Thanks to all at Normie, especially Nigel who really is Mr Unsworth and to Nicole who works far too many hours in her quest to keep clients satisfied.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Nicole was fantastic

Nicole was really helpful and guided us through buying our first house. Was always pleasant and friendly to talk to and was very quick to reply to any e-mails or communication.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Communication is excellent

Communication is excellent. From the initial visit from Nigel who marketed the property to the viewings and then the progress of the sale from Nicole I am very happy. I was kept informed and updated throughout. The use of the Street app is also good as it keeps you updated, especially the initial feedback from the viewings which the agents provided almost immediately, even on weekend viewings.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Service was great

Nigel was great, he valued our house well and we sold it within a week which was unexpected that meant we were able to buy the house we really wanted that we viewed prior to having an offer on ours. Nicole was also great at progressing the matter and keeping us informed. Would recommend

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Nicole was amazing during our purchase

Nicole was amazing during our purchase. It was a very long and drawn out purchase but she got us there and kept us positive throughout. She was extremely informative and kept us in the loop the whole 328days it took.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from the start to finish

Excellent from the start to finish, Nicole and team were always on hand to keep myself and the family informed and always provided a solution if any arose.
Would not hesitate in recommending Normie if looking to buy/sell a house.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Both Normie and Nicole are brilliant

Normie could not have been more helpful, professional and proactive in handling our purchase of a house in Prestwich. Nicole in particular was the best sales progressor we’ve ever worked with, going above and beyond time and again, chasing every last detail and building a bridge to a positive relationship with both us and the sellers we were buying from. I know the process would have taken much longer if it wasn’t for Nicole working so hard to push things through. Hugely grateful to everyone at Normie for their help in buying our dream house!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

I had the task of trying to sell a…

I had the task of trying to sell a house in an area of Prestwich that I did not know well, and was recommended to check out Normie by a neighbour. I looked at two other agents as well,but decided to go with Normie because of Natalie's friendly, professional and unhurried approach. Once appointed, Nicole took over the account and gave me regular updates on how the sale was progressing. I would not hesitate in recommending them and the whole team at the Prestwich office.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

From the minute Natalie came to value our house, we knew we would use Normie. Not the usual pushy type of agent and gave us some useful tips to help us with selling our house. Nicole then took over once we had a offer and kept us updated on the progress and chased our buyers when needed. A great team and would not hesitate to use them again.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

I chose Normie because my initial…

I chose Normie because my initial impression was of their positivity. My main contacts at the Prestwich branch were with Joe and Nicole and I doubt that I could have a better experience. I was kept up to date with all developments and received helpful advice and support when required in a very friendly manner..
I would not hesitate to recommend
Normie to anyone wishing to sell a property.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Recently sold my house through Normie…

Recently sold my house through Normie and I would 100% use them again. Nigel and Nicole were both brilliant. Nicole kept me informed throughout and really kept the sale moving. She went above and beyond and several occasions.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding in every way

I sold my house through Normie. They were the third estate agent I used - after using larger nationwide firms, and I realised after having help from Nigel and Nicole that you really should stick to local firms. They both went above and beyond for me. I got a brilliant price for my house, they arranged viewings and at the end when I changed solicitors Nicole personally helped the transition so we could make the stamp duty deadline. 5 stars isn’t enough.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Recently used Normie to sell and…

Recently used Normie to sell and purchase a property, we can honestly say that Nicole and the whole team were absolutely amazing throughout. We would have no hesitation in recommending to anyone. Thank you again.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

A great experience - thoroughly nice people

I had a great experience with Normie Estate Agents - both Josh, who handled the sale of my house, and Nicole, who looked after completions were super nice and also reassuring when the sale ran into complications. I felt I could trust them to act in my best interests and Nicole went the extra mile for me when my seller's solicitor was delaying the process, chasing up my seller's estate agent to try to resolve the problem. I would recommend Normie to anyone, they made the stressful experience of selling a house as good as it could be.

7 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look