Normie & Company Reviews 

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the attentive and friendly staff for providing exceptional support, quick responses, and keeping them fully informed throughout the entire property journey. Many people note that the dedicated team consistently goes above and beyond, making both sales and purchases exceptionally smooth and reassuring. However, some customers also noted that property transactions can occasionally be long, complex, or involve stressful moments with external parties. A small portion of people also felt that managing sales through multiple stages required extra patience and careful coordination before finally reaching successful completion and receiving their keys.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the buying and... See more

Service

Customers had positive experiences with service, frequently praising the team for an efficient, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting consistent support and reassurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic estate agents! Sold both of my properties with them in only a matter of weeks and from start to finish I felt in safe hands! Excellent communication throughout, wonderful photographs of th... See more

Rated 5 out of 5 stars

We recently used Normie Estate Agents in Prestwich to sell our house. During the process they were always extremely helpful and friendly. They provided regular feedback after viewings and kept us info... See more

Rated 5 out of 5 stars

Our experience of selling our home with Normie was faultless from start to finish. From Nigel visiting us to explain the process and value our property to our case handler Nicole handing our ke... See more

Rated 5 out of 5 stars

Extremely simple process and friendly all the way through from initial inquiry to completion. We'd love to give our thanks to the whole team, but especially to Nicole, Rebecca and I believe Julie if... See more


Company details

  1. Estate Agent

Written by the company

With over 30 years of experience, Normie and Company is one of North Manchester's longest established multi-disciplinary estate agents. Our office is staffed by motivated, qualified professionals who enjoy what they do. Every member of the Normie and Company team have great local knowledge and understand that moving can be stressful as well as exciting prospect. They are always on hand to answer questions and will be more willing to assist with any queries that you may have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Sold our house through Normie

Just sold our house through Normie. We had a very positive experience and would like to thank Nicole Bradburn for all her help, she was very patient and professional at all times. I would definitely recommend.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional, personal service

As a First Time Buyer, I couldn't have dreamed of a better Agent experience than the one given by Normie. Our offer negotiations were handled with such positivity and transparency by Nigel. As we moved through the buying process, Nicole kept us informed at every step. She was managing a large chain, with so many moving parts and unexpected changes - yet she made sure we were always kept in the loop and put at ease. I'd recommend the Normie team to anyone, and would be delighted to use their services in the future again.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Normie were brilliant from start to finish. Their expertise, service, and marketing helped us sell our property within 1 week and guided us through the process every step of the way. Nicole was instrumental in progressing the sale through at pace and did everything above and beyond our expectations. Definitely recommend and was the best decision we made.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From start to end the process was quick and stress free, Normie were amazing , especially Nicole who kept us updated every step of the way

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, professional service from an excellent estate agents. Special mentions to Nigel and Nicole who were both brilliant in helping us find our forever home and seeing it through to completion. Highly recommend

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best!

I can’t recommend Normie enough for both selling my home and helping me buy my next one. From start to finish, their service was professional, efficient, and genuinely caring.

A special thank you to Nicole, who was absolutely fantastic throughout the entire process. She is genuinely amazing and kept me sane throughout the process!!

She kept everything moving smoothly, provided regular updates, and went above and beyond to handle any challenges along the way. Her dedication and expertise made what could have been a stressful experience feel seamless.

If you’re looking for an estate agent who truly has your best interests at heart, Normie is the one to go with! They are brilliant!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely fantastic

All the team at Normie couldn't have been better. They worked their socks off helping us to buy our first home, and we're super helpful and friendly all the while too. I can't recommend them highly enough.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish

Such a fantastic company!
Not had to use an estate agency to sell before, but from the first time Natalie came to give a valuation, to Nicole monitoring the sales progression, Normie have made life so easy. Would 100% recommend Normie if you're buying or selling your property. Absolutely fantastic service!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

A professional, friendly team.

Nicole was supportive, professional and helpful throughout the sales process.
She was prompt in following queries up with all parties and kept everyone informed whilst maintaining a nice sense of humour.
Normie & Company provided a good quality service provided by a friendly team.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I am immensely grateful

I am immensely grateful to Josh, Nigel, and Natalie at Normie for their exceptional service. Their expertise and dedication not only facilitated a seamless process.

From the outset, their professionalism and deep understanding of the market were evident. They maintained clear and consistent communication, promptly addressing any queries and providing regular updates, which instilled confidence throughout the transaction.

Nigel and Natalie were particularly instrumental, ensuring that every detail was meticulously managed. Their commitment to excellence and personable approach made the experience remarkably stress-free.

For anyone seeking an estate agency that delivers outstanding results with a client-focused approach, I wholeheartedly recommend Josh, Nigel, Natalie, and the entire Normie team. Their performance exceeded all expectations, and I am sincerely appreciative of their efforts.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Decided to go with Normie due to their “reputation’ but have been very disappointed with their service throughout. Initially gave our property to Normie as the evaluator was very pleasant and seemed confident that he could sell our property at the initial visit but his demeanour changed after signing the contract. He took photos of the house at the end of the day and it was quite clear he was rushing and the photos were taken abruptly. After gaining a second opinion from another estate agent they said that these were some of the poorest photos that they’ve seen from Normie.
There was no communication from Normie following months of the house being on sale to discuss price deduction or alternative marketing techniques and it was ourselves who had to contact Normie to suggest this. Normie are the professionals and if they did not feel as though they could sell the house at the agreed price then they should have not taken on the property. There were multiple occasions that Normie cancelled viewings without adequate prior notice leading to massive inconveniences on the day. We were even told by a sales agent in front of a potential buyer ‘I’ve never been to this property before, I’d like to be shown around’ which we found to be very unprofessional.
When my husband expressed his concerns regarding lack of communication and unprofessionalism, the office manager was not apologetic for these issues and tried to put blame on us. We have had a very negative experience with Normie and will not be using them to sell our house

22 October 2024
Unprompted review
Normie & Company logo

Reply from Normie & Company

Dear Nicola,

I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr XXXXX.

I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr XXXXX, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work.

Property Pricing
I agree that it was an error to have marketed your property at the inflated price that,
Dr XXXXX insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr XXXXX would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr XXXXX chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price—well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth XXXXX; however, the offer was rejected

Viewings
While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs.

Photography
Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Dr XXXXX not only approved the photos, but expressed he was pleased with them prior to marketing.

I appreciate the opportunity to clarify these points and wish every success with any future move.

Best wishes,
Josh
Director

Rated 5 out of 5 stars

A smooth & stress free home sale

I recently had the pleasure of working with Normie & co to sell my home, and I couldn’t be happier with the experience. From the very first meeting, their professionalism and dedication were evident.The entire process was seamless, thanks to their excellent communication and attention to detail. They kept me informed at every stage, promptly answering any questions I had and providing regular updates. What truly stood out was their commitment to achieving the best possible outcome for me. They negotiated skillfully on my behalf, ensuring I received a fair and competitive offer. Their expertise and knowledge of the local market were invaluable.
I would highly recommend them to anyone looking to buy or sell a property. Their exceptional service, professionalism, and dedication make them a perfect choice.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Best in the business…

Just having a glass of wine in my new garden, which Normies made possible. They got a great price for my home in just 13 days. From the outset, Natalie showed that she really understood my house and the local market. They didn't get the photos perfect first time, but knew they didn't all do the house justice and asked to come back unprompted to make sure they were 100% right. The agents who accompanied viewings largely left feedback, which was informative and Nicole kept us well informed though the post sale process. Worth every penny of their fee and best in the business for Prestwich and Whitefield.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

We have finally sold our house and are now in our new home, thanks to the great service received from Nigel and Nicole. Rebecca was fantastic doing the viewings.
I wouldn’t hesitate to recommend Normie & Co to sell your home

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Sale and purchase- Fantastic experience!

We have recently sold and purchased properties through Normie. From the outset we felt well informed and confident that Normie were committed to getting us a good price on our house and also a good deal on the house we were purchasing. Natalie came to do the initial valuation and was great, even coming up with a potential buyer for us before we had even got to market. It shows that they have a good standing in the area to have a roster of clients who are in the market to buy. Following the listing of our home we were inundated with viewings which is fantastic in the current market. We accepted an offer very quickly and Nigel was able to help us negotiate a great deal on our purchase. Nicole was absolutely outstanding with progressing the sale, always keeping us updated and working really hard to move along our slow and uncommunicative solicitor. All in all a great experience and we were in our new home within about 3 months of listing our house. Special mention to Nicole as she was honestly fantastic. Thanks Normie and Co!

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Sales process & expert knowledge.

I had an excellent experience with normie estates. I dealt with Nigel firstly who was excellent & extremely helpful & then Nicole who also was extremely helpful & knowledgeable & guided through the whole process.I would definitely recommend them & use again in the future.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

We used Normie to sell our house this year and they were excellent. The valuation from Josh was accurate, we were well informed and the instruction and listing process was seamless. The photographs and video tours prepared by Jaymes were amazing and the property was well marketed. Viewing arrangement was easy and it didn’t take them long to find a buyer. Natalie was able to negotiate a great price for us. The sales process in any house move can be stressful, but Nicole pushed this along with solicitors and surveyors, keeping us advised every step of the way. The whole process was very well organised. Various team members were responsible for their stage of the process. Having used several estate agents over the years, I have found Normie to be the best by far!

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Best agency I've ever used

Normies were professional and efficient from the outset. Natasha was collaborative in the valuation as well as being enthusiastic and accessible during the selling process. I had the feeling that the team were fully committed to selling the property and kept me in the picture throughout. Nicole progressed the sale with great attention to detail and ensured that things moved along swiftly by liaising with both solicitors, buyer and myself. I would have no hesitation in recommending Normies as a company and certainly would use them again myself. I'm a landlord so I have a lot to compare them to and they have been the best agency I've ever used!

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent professional service.

We recently sold out property through Normie. Listing the property was dealt with by Natalie, she was friendly and professional at all times. Normie dealt with the viewings and the property sold very quickly. Nicole handled the progress of the sale and we were impressed with how she kept us informed at every step of the way, dealing with our and the buyers solicitors. Thanks for a great service.

16 February 2023
Unprompted review

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