Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
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Review summary
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Reviews shaping this summary
I had an issue with a product I purchased around six months ago. I emailed fairly late in the evening and was responded to by John within 20 mins. John offered advice on how to potentially resolve my... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
Company replied
I cannot recommend this company enough. The website is easy to use and the equipment I purchased 12.5 kg dumbells and poly box were excellent quality and at a very competative price. When I order... See more
Company replied
Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
378 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Trust worthy and good products
First class service and the equipment is spot on, customer service 5 star what let’s this team down,
Is the atrocious service from DHL
Had two delivery’s and both left at other houses, one a mile away which the owners brought to mine, and the other not received saying I had signed for it, absolute lie, when I contacted DHL and asked for a photo and
Signiture to be emailed, they hung up,
however the brilliant customer service sent another package out even though it was delivered to the wrong address I received it in the end.
5 Star to Northern
13 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback, we really appreciate your kind words about our team and the equipment.
We’re truly sorry to hear about the delivery issues you experienced with DHL. We completely understand how frustrating that must have been, especially with parcels being left at the wrong address. This is certainly not the level of service we expect from our delivery partners, and we will continue to raise these concerns with them.
That said, we’re really glad our team was able to step in and get everything resolved for you in the end.
Thanks again for your support, it means a lot to us. If you ever need anything in the future, we’re always here to help.
Adjustable dumbbells
I ordered the set of 24kg adjustable dumbbells, they are great quality and haven’t failed me yet. I had a slight issue with delivery, the equipment comes in 2 parcels due to the weight and DHL lost the second part of the parcel. Northern (John) were quick to reply to my emails and sent a replacement parcel within 1 hour, which I received only a few days later! Good communication and great equipment!
13 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great feedback and for taking the time to share your experience. We’re really pleased to hear you’re happy with the quality of your adjustable dumbbells and that everything is now working as it should.
We’re also glad John was able to get things sorted quickly for you and that the replacement arrived without delay. We really appreciate your patience while the issue with DHL was being resolved.
Thanks again for your support and recommendation, it means a lot to the team.
Bought the adjustable dumbells
Bought the adjustable bench, floor tiles and the 24kg adjustable dumbells. All good until I had a problem with the dumbells. The plates wouldn't lock in, emailed the company and got a response very quickly from John, he gave me clear and precise instructions to reset the mechanism, super job, all sorted
24 March 2026
Unprompted review
Reply from Northern Gym Equipment
Glad to hear you’re happy with your purchase and that everything is now working as it should.
Really pleased John was able to respond quickly and guide you through the reset process to get the dumbbells sorted.
We appreciate your support and look forward to serving you again in the future.
Great product, lightning fast delivery
Great, solid Bell. Bought a second one so I could start double swinging and delivery came next day. No delay in my training 💪
2 April 2026
Unprompted review
Reply from Northern Gym Equipment
Glad to hear you’re happy with the kettlebell and even better that you’ve been able to progress into double swings without any delay in your training.
We really appreciate your support and hope to help you again as you continue to build your setup.
Kettlebell review
Kettlebell review. Very quick delivery. Packaged well. Exactly as described and exactly what I wanted
4 April 2026
Unprompted review
Reply from Northern Gym Equipment
Glad to hear everything arrived quickly and in perfect condition. Great to know the kettlebell was exactly what you were looking for.
We appreciate your support and hope to help you again in the future.
Quality products fast and reliable…
Quality products fast and reliable delivery.
26 March 2026
Unprompted review
Reply from Northern Gym Equipment
Really appreciate your feedback. Glad to hear you’re happy with the quality of the products and the speed of delivery.
We look forward to serving you again in the future.
If I could score 0 I would
If I could score 0 I would. I've never dealt with a company as frustrating as this. I bought a pair of adjustable dumbbells and less than 3 months later 1 has broken indicating poor quality.
I contacted the company and I thought at first they dealt with it well. Acknowledged the fault and said they would arrange a collection and replace the faulty item. A week went past and I hadn't heard anything. I responded and they sent me a collection link with no details to be able to book it in. I tried to respond and was given a rejection email from their server. Since that point I've been unable to reply directly on email and have instead had to contact through their page (the postmaster rejections confirms its their side but they won't investigate). The company refused to call me to sort it making the experience extremely frustrating. I eventually asked for a refund as I'd been without the product for over ao the and again they responded and immediately refunded. However I'm now in the same circle of trying to return their faulty goods. For the hassle, the frustration of dealing with this company I wouldn't recommend you use them. Go with a bigger company with a better customer service experience as trust me you will regret using them like I do. The whole experience has been a joke.
11 April 2026
Unprompted review
Reply from Northern Gym Equipment
We’re really sorry to hear about your experience and the frustration this has caused.
We’d like to clarify that the email delivery issue appears to be on the receiving side, as our team has remained responsive and was able to assist with your refund request promptly once it was raised through an alternative channel. That said, we understand how inconvenient this situation has been, especially with the difficulty in arranging the return and the time without your product.
Your feedback is important to us, and we’re continuously working to improve both our product quality and communication processes. If you feel that any part of your concern remains unresolved, please reach out to us again through our contact page and we will make sure this is followed up and completed for you.
Ordered and 18kg kettle bell
Ordered and 18kg kettle bell. There was small mistake on the delivery address ( my fault ) but john sorted it no problem top bloke 👍
11 April 2026
Unprompted review
Reply from Northern Gym Equipment
Glad to hear everything got sorted smoothly. We really appreciate you pointing that out, and we’re happy John was able to step in and help fix the address without any hassle.
Thanks for your support and we hope you’re enjoying your 18kg kettlebell.
Rack to the Dumbells
I just want to say that the items that I bought was all good. The only thing I was unhappy with, was the rack to the Dumbells as it stated this was a sturdy tiered STEEL. This wasn't the case and was plastic. Not very stable at all for the weights. Anyway, I did email the company and was intouch with a John, who was most helpful and understood why I wasn't happy with the rack. He did sort this for me, although there isn't a steel rack so couldn't have one sent out had to keep this one.it certainly shouldn't have stated that on the description but John said he would be reaching out to the warehouse and marketing team to update the website so it doesn’t mislead other customers in future. Thanks for all your help John
8 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your detailed feedback. We’re really glad to hear that you’re happy with the items overall and that John was able to assist you and resolve the issue.
We sincerely apologise for the confusion regarding the dumbbell rack description. This is not the experience we want for our customers, and your feedback has been taken on board to ensure the product details are reviewed and updated accordingly.
We appreciate your understanding and thank you again for highlighting this. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Excellent product and good purchase
Excellent product and good purchase. Good customer service also. Will use again.
9 April 2026
Unprompted review
Reply from Northern Gym Equipment
Glad to hear you’re happy with the product and your overall experience with us. It’s great to know our customer service made a positive impact as well.
We look forward to serving you again in the future.
Very satisfied
Really pleased with my purchase from Northern Gym equipment. Would definitely recommend
11 April 2026
Unprompted review
Reply from Northern Gym Equipment
Really appreciate you taking the time to share your feedback. Glad to hear you’re pleased with your purchase and that you’d recommend us.
We look forward to helping you again in the future.
Ordering was easy I been looking and…
Ordering was easy I been looking and researching buying weights for a few weeks. The the discount came and I took the plunge in ordering my weights. Delivery was quick received in a few days. Weights are great comfortable to hold and no smell which you sometimes get from new weights. Loving my weights and I would highly recommend ordering from Northern Gym and I would definitely be ordering again when I need to upp my weights again 👏🏾👏🏾
24 March 2026
Unprompted review
Reply from Northern Gym Equipment
Great to hear you had a smooth experience from start to finish. It means a lot that you took the time to research and chose us when the discount came through.
Really glad you’re happy with the quality and comfort of the weights, and that they arrived quickly without any issues. Your feedback on the no smell is especially appreciated as we know that can sometimes be a concern.
We look forward to supporting you again when you’re ready to level up your weights.
Fantastic company
Fantastic company. Customer service is so good. Excellent quality of products. Highly recommend 😊
10 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind words, we really appreciate you taking the time to leave this feedback.
It’s great to hear you’re happy with both the quality of our products and the service you received. Your recommendation means a lot to us.
We look forward to serving you again in the future.
Excellent customer care.
Ordered some well priced weight plates. They were sent the same day using Evri. Unfortunately Evri were unable to deliver to the correct address. Tried initially sorting with Evri but they were useless. Contacted Northern Gym and they sent replacement the next day with DHL. Very impressed and excellent customer service. I aslo dealt with a human and not a chatbot. Thanks will be ordering from them again.
10 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave this review, we really appreciate it.
I’m sorry you had trouble with the initial delivery, but I’m glad we were able to step in quickly and get a replacement out to you with DHL. It’s great to hear you were happy with the service and support you received.
We truly appreciate your kind words and support, and we look forward to serving you again in the future.
There initially was an issue with my…
There initially was an issue with my delivery and I contacted Northern Gym Equipment’s customer services. I received a reply from John within 15mins and he promptly arranged a new delivery with a different courier. My goods arrived within two working days and I was more that satisfied with the goods and the serviced that was provided. I will definitely be buying from them again.
2 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave this review, we really appreciate it.
I’m glad John was able to get things sorted quickly for you and that your order arrived within two working days. It’s great to hear you’re happy with both the product and the service provided.
We truly appreciate your support and look forward to serving you again in the future.
The products are great the adjustable…
The products are great the adjustable dumbbells change weight easily and smoothly and for a great price compared with competitors
9 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your feedback, we really appreciate you taking the time to share your experience.
It’s great to hear that you’re happy with the adjustable dumbbells and that they’re working smoothly for you. We’re especially pleased you found them to be good value compared to other options out there.
If you ever need anything else, please don’t hesitate to reach out
Great service
Great service. Issue with delivery. Made contact and it was resolved quickly and item resent and received the next day
7 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback, it is really appreciated.
I am glad we were able to resolve the delivery issue quickly and get your item to you the next day. We always aim to put things right as fast as possible, so it is great to hear that reflected in your experience.
If you ever need anything in the future, please do not hesitate to reach out.
Excellent customer service from start…
Excellent customer service from start to finish. Any queries I had were answered promptly via email, and the team were very helpful in assisting with sorting out the pricing on one of the items listed on the website.
Delivery was received in quick time, which was great, and I’m very impressed with the quality of the equipment so far. Everything arrived as expected and the overall experience has been smooth and professional.
I would most definitely recommend this company to anyone looking for gym equipment. Great service, fast delivery, and quality products.
1 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to share such detailed feedback.
We really appreciate your kind words and are glad to hear that the experience, from support through to delivery and product quality, met your expectations. It means a lot to the team to know our efforts are being recognized.
We look forward to supporting you again in the future.
Awful customer experience
I placed an order in December 2025 and was immediately informed the items were out of stock. It is now April and I am still waiting, even though the items continue to show as available to purchase on the website. After several months of repeatedly following up, I did receive a partial refund for the cancelled part of my order, which is fair. However, I am still waiting for the remaining items five months later, and my emails now rarely receive a response.
5 December 2025
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback, and I’m sorry for the frustration and inconvenience this situation has caused you.
We can see that you have been in contact with our team and have been assisted along the way, and that our team also reached out to you earlier via email. We also understand that a partial refund was processed for the out-of-stock items. However, we recognise that the remaining items have taken much longer than expected, and we sincerely apologise for the delay and the impact this has had on your experience.
This is not the level of service we aim to provide, and we truly appreciate your patience throughout this process. Your feedback is important to us, and we will take this on board to improve our communication and stock management going forward.
Northern Weightlifting Drop Pads (Pair)
The parcel was lost by the carrier, but Northern have resent my order and John have been very helpful! All received , amazing quality pads
7 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience, we really appreciate it.
We’re sorry again for the issue with the carrier, but we’re glad we could get everything sorted quickly for you. It’s great to hear that John was able to assist and that you’re happy with the quality of the pads.
Your feedback means a lot to us, and we’re pleased everything has now been received.
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