Northern Trade Windows Reviews 

166
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Very Poor Company! Following 3 visits to the house from a salesman and a surveyor and me taking time out from work each time, I was eventually told once an install date was agreed that they couldn't a... See more

Rated 5 out of 5 stars

Northern Trade Windows recently installed 4 windows and a door/frame for me. They were professional, whilst friendly, from initial contact throughout the whole process. The product quality is great an... See more

Rated 5 out of 5 stars

Northern trade windows came to measure my bifold door and 3 external doors. And 5 windows. Very professional came measured. Then sent me quote. Then came back remeasured. Explained our bifold needed 6... See more

Rated 5 out of 5 stars

We had a new conservatory supplied and installed by Northern Trade Windows, and the whole team was knowledgable and helpful. The installers -Daryl and Dale, I think were their names - were first class... See more

Company details

  1. Window installation service

Information provided by various external sources

Northern Trade Windows has been manufacturing and installing windows, doors and home improvements since 1994. We're a name you can trust.


Contact info

3.9

Great

TrustScore 4 out of 5

166 reviews

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1-star

No recent history of asking for reviews

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Replied to 10% of negative reviews

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3.9

All reviews

(166)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Karl Eastwood

just had my windows fitted and was very pleased the fitters kyle and Andrew from Bradford were top notch fitters could not have asked for any better very polite made sure you were at ease in what they doing when asking questions obviously you want it right they kept everything clean and tidy done in less then a day impossible to find any fault would definitely do business with you again providing you send the same fitters

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend NTW

Would highly recommend NTW, Great price for the work we had done, fitters John & Matt were highly efficient and did the job in no time but to a very high quality. All done on dates stated too. No issues at all.

26 January 2023
Unprompted review
Rated 1 out of 5 stars

I have just spent over £8,000 with ntw

I have just spent over £8,000 with ntw. I got 3 quotes and ended up going with them although they were the most expensive. Mathew the sales rep was excellent but unfortunately the service once the order was placed was very poor. Installation dates were changed several times, there was miscommunication around the surveyor's visit which was scheduled for an hour but ended up taking three and a half hours. The office staff were rude, abrupt and aggressive in requesting payment. The fitters who fitted the windows were disrespectful as the property was empty. No sheets were put down on the wooden floors and plaster was left all over as well as in the porch outside. Instructions were given to the surveyor but this didn't get written on the paperwork so I was accused of making it up by the office staff that strips would be put around the windows. I expressed dissatisfaction today and said that I would be making a complaint and asked for the owners' email address. I was informed that they were not at liberty to give out surnames although I could easily find this on Companies House. The office staff were not interested that I was unhappy, did not go through how I could complain or offer me their complaint's procedure. Instead they have hounded me all day at work for the final payment.

12 December 2022
Unprompted review
Northern Trade Windows logo

Reply from Northern Trade Windows

Mr Woods,

We are disappointed to see that you have left this review. Our surveys are extremely thorough, we do not rush this important process unfortunately. We apologise for having to move your fitting date ONCE, not several times. Your installation was split into 2 phases, windows and the composite door at a later date. We installed your windows on 22/11/22, this was inspected by our installation manager Phil in person on site, we did a fantastic job to the highest standard and dust sheets were down. You wouldn’t pay for the windows until after you had inspected them that weekend, the following week you called up to settle the balance and you were very pleased.

The composite door installation was booked in 5/12/22, the week before we called to move this to 9/12/22, we apologised for this as it was something we couldn’t avoid. We asked for payment of the composite door when it was installed and we were granted with hostile abuse from Mrs Woods. The below paragraph will explain.

The motivation behind this review is because we wouldn’t replace the hinges on your existing old broken windows, this was explained to you at your property. You asked our fitters to do a few handy man jobs ‘whilst they were there’, in fact, the fitters Matthew and John did a lot of extras for you FOC when fitting your windows, they adjusted and fixed your existing old broken French doors and made them secure. This is something we do not do as a company, we only install and guarantee our own products. You then called our service department after being told directly we will not repair your old windows, you managed to arrange a service call for your old broken hinges on the same day as fitting the composite door, cleverly confusing our staff that the hinges were for our newly installed windows.

On the day of fitting your composite door you held Northern Trade Windows to ransom to replace the broken hinges on your existing old windows, explaining you had a ‘service appointment’ booked in. We do not appreciate your actions or the way you spoke to our hard working staff, hopefully you can reflect on this and amend your review accordingly to a truthful experience.

Kind regards,
Northern Trade Windows

Rated 5 out of 5 stars

Having previously had the conservatory…

Having previously had the conservatory done by NTW, when it came around to fitting new windows and a Composite door after a few quotes I decided to go back to NTW, they were fitted within a few weeks of ordering, The team that did the fitting were professional throughout the job, it was a big job windows for 8 rooms, new front door and an Internal tilt and open door into the conservatory. The quality of the windows and doors are superb would highly recommend them.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Sash window replacement in 2nd floor flat.

Good experience with NTW from initial quote to installation. Replaced 5 x very old and rotting sash windows with like for like vertical slider windows on high 2nd floor apartment. Kept me informed every step of the way and were responsive to my various queries. The installers were courteous and incredibly fast and efficient. Would recommend.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, competitive price and efficient fit for 15 windows and composite door. Brilliant surveyor -3 site visits to get it right and to make sure met our requirements. Windows and door all look nice and replaced a damaged glass unit no problem. Thanks to the whole team

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Conservatory, Windows and Doors

Had new windows, composite door, bay window, extended window and door roof and a conservatory fitted. From start to finish our experience has been first class. The builders, fitters and the project team have all been professional, friendly and helpful throughout the work. Every question or query has been dealt with leaving us feeling happy with every job done. Thanks to all at NTW and we would defiantly recommend them to anyone.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Delighted with my new windows and doors

I am absolutely delighted with my new windows and doors which were completed recently.

The four builders and fitters were a credit to the company and themselves and it was impressive how they got on with the job, despite my offers of tea, coffee and biscuits! They worked solidly all the time they were on site.

The quality of my windows and doors are superb and I would like to thank everyone who I had contact with from NTW for such a smooth and brilliant project.

I shall recommend NTW to anyone I come into contact with who are looking to replace their windows and doors.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Had my porch roof replaced

Had my porch roof replaced. Guys did a great job from initial assessment / quotation through to site visit and fitting. Really efficient, smooth and high quality work.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely love my composite front…

Absolutely love my composite front door, side panels and matching design front window. Had 3 x other windows fitted as well. Superb job done by Elliot and Luke. Arrived on time, completed the job in one day and left everything clean and tidy. Also thanks to Ian who was involved throughout and apologies for me keep changing my mind on the design of the front door and side panels (patience of a saint!) but it was well worth it as i couldn't be more happy with the end result. Still receiving positive comments from the neighbours! Thank you!

28 January 2022
Unprompted review

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