North Fashion Store Reviews 

1,241
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 765 reviews, most reviewers were somewhat happy with their experience overall. Many individuals mention that the online platform is very simple to navigate, making the daily ordering process exceptionally smooth and completely straightforward. Shoppers frequently express genuine excitement regarding the attractive apparel designs, lovely presentations, and comfortable clothing styles available across the collection. The minority of people were dissatisfied with the complicated return policy, noting unexpectedly expensive international shipping fees required to send packages abroad. Customers additionally pointed out occasional problems regarding poor fabric quality and confusing sizing charts that frequently required inconvenient product exchanges. Several consumers also mentioned that orders sometimes took noticeably longer to arrive than initially expected.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing consistency. Some reviewers praise the lovely... See more

Order

People report ambiguous experiences with order processes, highlighting a split in consumer feedback. While... See more

Quality

Customers consistently note ambiguous experiences with quality. Many consumers praise the lovely fabrics,... See more

Return policy

Users describe negative interactions with return_policy due to a complicated process and prohibitive... See more

Website

Customers had ambiguous experiences with website, showing both appreciation for its design and severe... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more

Rated 4 out of 5 stars

I was intrigued by the style of clothing and that's why i ordered a 2 piece outfit, especially the price. I was confused that a blouse initially showed a lower price than what was then on the order .... See more


Company details

  1. Ladies' clothes shop

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(1,241)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I was intrigued by the style of…

I was intrigued by the style of clothing and that's why i ordered a 2 piece outfit, especially the price. I was confused that a blouse initially showed a lower price than what was then on the order . I tried to immediately cancel the blouse but im not sure if this happened.

29 May 2026
Unprompted review
Rated 2 out of 5 stars

$40 return shipping to Italy!

I ordered the two piece outfit. The fabric is a lovely linen, however, it looked like a burlap bag on me. I am 5 foot one and this is not my style. Both the pants and the top were baggy and sloppy looking. I found the instructions to request a return. This was a little frustrating as they did not get back to me for five days. I also tried calling and emailing. When they approved my return, which required sending pictures of the outfits, I found out they are in Italy! I paid $40 to return a $60 outfit.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate and order. I was unsure about returns but I found out somewhere that there is free returns. Would probably be useful to make this clear on the ordering page rather than looking for that information on an information page. Apologies if I missed it. Its reassuring that you can order and return for free. I was unsure of my size so ordered XS and S.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

CANT SPEAK TO ANYONE : NO REFUND DESPITE JUMPING THROUGH HOOPS

Order arrived (order date 17 April 2026). Disappointed with quality. Asked to return. Information given by email, to fill in a form and attach various photos of items individually, packed, and the parcels with tags as originally received. The website could not accommodate the number of photo files required (each was reduced to bare minimum) but still not accepted. Emailed customer svs who asked me to send photos instead to her directly, which I did, and I was told they were accepted for return. Information provided for return process ... packaging, labelling, paper information re original order enclosed within. Had to be sent to a Returns Centre in Italy. Was told to get tracked, and provide them with evidence of the package postage and tracking number. Which I did on 2nd May. Parcel arrived in Italy on 6th May, but was refused and returned to sender. No explanation given. The return parcel has finally arrived back with me on 26 May. All still intact with all the labels. No interference. Contacted customer svsal on Tuesday to advise safe return, and what to do now to get them back ... hopefully using alternative method, and at no extra cost to me. I have not heard anything... which is very disappointing. Have called all the numbers I can find and each of them (New York, UK number starting +44 and another in the US are "not available" and each time I attempt, it gets blocked and stopped. I am struggling now to know what to do. I am owed in total a sum of almost GBP90.00 which I want back. I am starting to believe this company is a scam .... I have never known anything as complicated and convalluted as this process..... almost as its been specifically designed to prevent parcels from arriving/being returned within the 14 days specified time limit so they can refuse the payment refund. I will not be using them again for sure. Recommend strongly you think about what you do.... it may take an age to get your money back. I am going to obtain refund by alternative means and report their behaviour to the appropriate bodies so that they can be investigated.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered sets of clothes for travel…

I ordered sets of clothes for travel advertised as wrinkle free. The green one was any thing but wrinkle free and had no pockets or any tag that said anything about how to care for it. Very poor quality. When I tried to get a refund I was going to have to ship it at my expense to Italy. This was going to cost almost what I paid so I just kept it. I will NEVER buy from them again. It also came from China so it took a long time to arrive.

19 May 2026
Unprompted review
Rated 3 out of 5 stars

Nice informative website

Nice informative website. The discount was welcome but does not appear on my credit card statement. That seems to have been charged sale price but no first time order discount of £8.00.

26 May 2026
Unprompted review

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