North Fashion Store Reviews 

1,222
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 739 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the attractive appearance of products on the website and find the ordering process straightforward. Some also praise the quality of the garments and the range of designs available. However, some customers also noted significant issues with the return policy, often involving high shipping costs to Italy and a lack of clear procedures. Many people report that product quality is poor, with materials not matching descriptions and items not looking like their online images. Additionally, reviewers frequently mention confusing or inaccurate sizing and concerns about the clarity of information regarding the company's origin.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing, with some customers praising the... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process simple and... See more

Quality

People report ambiguous experiences with quality, with some customers praising the products as fabulous,... See more

Return policy

Consumers find the return policy to be a source of significant dissatisfaction, with many describing the... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers finding it easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I was intrigued by the style of clothing and that's why i ordered a 2 piece outfit, especially the price. I was confused that a blouse initially showed a lower price than what was then on the order .... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more

Rated 4 out of 5 stars

Quality of items were good when they arrived. Very friendly, helpful staff kept in touch. Had problems with one order when there was an issue (?technical) which resulted in 3 identical items await... See more


Company details

  1. Ladies' clothes shop

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,222)

718 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 2 items both $53

I ordered 2 items both $53 . each..One item was completely not what I ordered. They want me to pay for the return shipping for an item I did not order. Doing that would cost me double the price of the item..Canadians stay away from this store, it is not even a store..and they do not care about it's reputation. They are fraudulent as well . As nowhere did they make you aware that we were to pay in US funds , until they sent you the invoice in US funds. STAY AWAY

6 June 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS THE WORST SHOPPING EXPERIENCE I…

THIS IS THE WORST SHOPPING EXPERIENCE I HAVE EVER HAD. CLOTHES ARRIVED LATE. WERE NOT WELL MADE. THE RETURN PROCESS IS COMPLICATED AND INVOLVES INTERNATIONAL SHIPPING WHICH IS MORE THAN THE CLOTHES ARE WORTH. YHEN THEY CLAIM THEY NEVER RECEIVED THE ITEMS. SCAM COMPANY. AVOID LIKE THE PLAGUE.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering process smooth

So far I have ordered a number of items. If they arrive, fit and are of the fabric described, I will be satisfied. We will wait and see. The ordering process was smooth.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

This company does not have a fair returns system

There's no proper returns system. I ordered a trouser suit which didn't fit. There was no invoice in the parcel so I emailed them for returns information. They eventually sent me an address in ITALY & I had to pay postage £14.45! on 1st June. Today the parcel.was returned to me with the address scribbled on & lots of customs stamps. I think they're an American company & seem to be totally unaware of correct procedure for returns. .I'm ok with postage costs within Uk but surely it's unacceptable to ask customers to send the item abroad at an exorbitant cost & then give them the wrong address to write by hand on the parcel. What am I to do now? I feel I have to warn other potential customers!
They ve now sent me an offer for another purchase but that doesn't solve the basic problem- unreliable returns!!
I have only received half of what I should get & the exorbitant postage cost is ignored.

18 June 2026
Unprompted review
Rated 2 out of 5 stars

I should have read reviews before…

I should have read reviews before ordering. The size fits OK, but this is beachwear not fashion wear. It is thinly woven and practically see through. I don't feel it would be appropriate to wear touring museums, cathedrals or cultural sights. Useful for poolside and beachcombing with something underneath you wouldn't mind others seeing.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

a bad company

My experience in trying to return an unsuitable and ill- fitting item and obtain a refund has been horrendous. I have spent hours and a lot of money in trying to get a refund . The returns procedure is a nightmare. A customer care person from North replies to my emails saying that they will refund the money as soon as they receive the item which I sent back with tracker postage several weeks ago but claims it hasn't arrived .
Avoid this company at all costs .. and I mean costs

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Stumble upon your site by accident

Stumble upon your site by accident. However, I had been searching for anything--clothing that is--to wear to a brunch with my practice colleagues. Image my surprise when I came across your no wrinkle two piece outfit! The style and the price was spot on!
Thank you for providing the busy, professional female just the right weekend attire!

14 June 2026
Unprompted review
Rated 4 out of 5 stars

Quality of items were good when they…

Quality of items were good when they arrived. Very friendly, helpful staff kept in touch. Had problems with one order when there was an issue (?technical) which resulted in 3 identical items awaiting payment, which I couldn't cancel on the app. I will definitely return to this company. Well done and thank you!

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

I received the order after a very long time. What a disappointment. The fabric, which is supposed to be linen, isn't—and the quality is terrible. The cut of the trousers is awful; they are poorly made. Returning them is nearly impossible, as the cost is almost equal to the price of the item itself. I feel like I’ve been scammed. They look beautiful in the photos; I’ve lost nearly 100 dollars.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Returning unfit goods

Ordered the relaxed suit in April.
Arrived May but item was massive even though I had ordered the smallest size.
Return process was a small and very frustrating.
Not only did I have to take and send a photo of the item I had to describe I full detail why it was too big!
I then had instructions through on how to return
VIA tracked International post to Italy costing £14.45.
Several emails chasing the return last week the parcel was returned to me as it was refused at customs!!
Emailed company and was told to retain the item and I could have a voucher for full amount to spend on something else.
OR zI could take a refund of 70%.
£44.00 plus 14.45 postage approx £39?
Refund received £26
Will not be using them again

Bought a similar item from shein £13.99
Lovely.

12 April 2026
Unprompted review

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