North Fashion Store Reviews 

1,223
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 756 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to navigate and the ordering process straightforward and user-friendly. Several people were pleased with the garments they received, often praising the style, quality, and fit of the products. However, some customers also noted significant issues, particularly with the return policy, citing prohibitive shipping costs to Italy and a lack of a proper return system. Many reviewers expressed dissatisfaction with product quality, describing fabrics as poor, thin, or not matching descriptions, and frequently mentioned inaccurate sizing. Additionally, some people experienced delayed orders and felt the website was unclear regarding the company's actual origin and shipping times.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many praising the lovely quality, fit,... See more

Order

Users describe ambiguous interactions with order, with many reviewers finding the ordering process seamless,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the lovely quality, good... See more

Return policy

Customers had negative experiences with the return policy, describing it as hopeless, complicated, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to use, order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered on the 24th July but it has not been delivered yet. I have had no further communication about time of delivery even though I sent an email asking for when I would receive my order. I cannot... See more

Rated 4 out of 5 stars

I was very impressed by the responses I received from Olivia your representative She was very helpful and responded very quickly to my queries. Also I am pleased with the garments I ordered and y... See more

Rated 4 out of 5 stars

The clothes are very attractive on the website. Sizing a bit confusing - am still not sure if I ordered correctly and a bit concerned about the return procedure after reading other comments. The cloth... See more

Rated 4 out of 5 stars

I’ve seen these outfits before online and thought they looked very cool and smart but still casual. I saw the blue outfit on a passing lady recently and it confirmed I had to had one myself. I’ve orde... See more


Company details

  1. Ladies' clothes shop

Written by the company

NORTH offers unique pieces for the aspirational and revolutionary set.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(1,223)

720 reviews in the last 12 months

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Rated 1 out of 5 stars

Returning unfit goods

Ordered the relaxed suit in April.
Arrived May but item was massive even though I had ordered the smallest size.
Return process was a small and very frustrating.
Not only did I have to take and send a photo of the item I had to describe I full detail why it was too big!
I then had instructions through on how to return
VIA tracked International post to Italy costing £14.45.
Several emails chasing the return last week the parcel was returned to me as it was refused at customs!!
Emailed company and was told to retain the item and I could have a voucher for full amount to spend on something else.
OR zI could take a refund of 70%.
£44.00 plus 14.45 postage approx £39?
Refund received £26
Will not be using them again

Bought a similar item from shein £13.99
Lovely.

12 April 2026
Unprompted review
Rated 2 out of 5 stars

Less than expected

Very long delivery wait. Poor quality fabrics, garments were a mixture of cotton and linen looked cheap. Finishing fairly skimpy. I will not be ordering again. The website makes everything look desirable but the reality is the complete opposite.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Returns IMPOSSIBLE!

This company makes returns IMPOSSIBLE!!! Website advertises “risk free returns”. This is NOT the case. I returned items over 4 months ago and still haven’t received a refund!!!

Though my items were shipped to me from a Canadian address, I had to return them to small town in Italy. I have reached out to North Fashion numerous times and they are not at all helpful.

BUYER BEWARE!

19 February 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality garment

The quality of the garment is very poor, it should contain linen but there appears to be no evidence of linen in the material
Cheap and nasty.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

North fashion,I lift my hat for their…

North fashion,I lift my hat for their kind politeness and forever help, I was refunded a voucher to purchase goods that would fit me, they gave me the assistance I needed leaving me a very satisfied customer. They did not shun me away but took me under their wing,and supported me. Im so looking forward to my new purchase. I explained my size and anything else that would be of good choice. I will definitely buy from their website as I know they will be helpful. Keep up your good work ladies we need more kind helpful people like you in our times. Gid bless you.🙏🏿

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Quality of garments is poor and

Quality of garments is poor and, sizing is off requiring need to exchange items. This process is costly and cumbersome. To learn that things have to be returned to Puglia for a large shipping fee has discouraged customers from returning something they cannot use or do not want. Website gives the illusion that you are dealing with US company. People ultimately decide to absorb the cost rather than fight the battle. Possible scam.

5 May 2026
Unprompted review
Rated 4 out of 5 stars

I love the fit and the fabric

I love the fit and the fabric. The sash/belt that came with my order was not sewn all the way. Otherwise I would have given 5 stars. The amount of time to receive my order was much longer than expected but you probably don't have control of that.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, Web site very clear. Order arrived within a week and is better than expected. Feels really good quality and fits perfectly. Haven't actually worn it yet so don't know how it is going to look after a few washes? Absolutely no complaints so far.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

RETURNS NEVER ARRIVE TO FALSE ADDRESS…

So as a follow up from my previous review, matters have declined even worse with this illegal company.
Postage paid, as per their so called terms for returning goods. The item was sent to their Italian address which, they supplied and also vetted the returns label. So I've followed the tracking and noted it cleared customs in Italy, package then handed over to local courier for final delivery. However, that didn't happen. I received an email saying undelivered and being returned to me. ADDRESS IN ITALY NOT KNOWN.
It's outrageous as I've also got another package on its way. So looks like I'm going to end up with £300 worth of inferior, wrong sized items. Cost for return postage in excess of £35.
Next package is currently in customs waiting for clearance, but I would bet this will also fail to find a legitimate address for delivery.
Now in the process of speaking to my lawyer, as i will SUE this company.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
Order No's: BEA186126 - BEA186128 - BEA186578

3 June 2026
Unprompted review

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