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North Property Group Reviews 

1,764
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Many customers found the staff to be incredibly helpful, professional, and dedicated, often going above and beyond to ensure a smooth and stress-free process. People consistently highlighted the exceptional customer service, noting quick responses to queries and efficient handling of issues. Reviewers frequently praised the overall service as outstanding, reliable, and customer-focused, making them feel at ease throughout their interactions. However, some customers were dissatisfied with the service, reporting issues such as properties being left vacant for extended periods and unexpected charges added to invoices. Some people also felt that serious maintenance problems, including mold and leaks, were ignored, and that repairs were consistently delayed. A few other people also felt that communication was poor, with ignored emails, missed appointments, and a lack of follow-up on reported issues.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual employees for their... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting helpfulness both before and after... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers reporting significant delays and... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers having a great stay and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. #63 of 79 best companies in Investment service
  2. #23 of 28 best companies in Investment company
  3. #32 of 35 best companies in Property Investment
  4. #39 of 49 best companies in Estate Agent
  5. #26 of 29 best companies in Estate Agents
  6. #19 of 28 best companies in Property Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,764)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great form start to finish

We had a great experince form start to finish. Everyone we were introduced to were friendly, helpful and couold not do enough for us. The use of a WhatsApp Group was very useful and made communtication very easy and productive through out.

10 June 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Best experience

Peniel was amazing. She was attentive to me and my requirements and very friendly. Although I didn’t go ahead to rent with them in the end, their portfolio of properties were top tier and customer service was even better.

18 June 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I recently experienced exceptional…

I recently experienced exceptional customer service from Isla in helping me book multiple viewings she was a pleasure to speak with and helped me out greatly. :) would use again

18 June 2024
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I recently had an interaction with one…

I recently had an interaction with one of your team members, Isla, and I wanted to express my gratitude for the exceptional service provided. Despite calling on behalf of a friend and being uncertain about the specifics, Isla was able to assist me effectively and provided the answers I needed. Her help was invaluable, and I am very thankful for the support.

13 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

Isla is AMAZING!!!!

I rang and got Isla with a few questions. She was super helpful and answered in detail. The Group is very lucky to have her!!

18 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the awesome review!

Rated 5 out of 5 stars

I have leased property recently and I…

I have leased property recently and I am very pleased with the experience. I was kept informed, offers were discussed and guidance provided where required. Well done team 👏

17 June 2024
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Reply from North Property Group

Thanks for the lovely review, Imran!

Rated 5 out of 5 stars

Best rental experience

Peniel was very helpful, understanding and patient with us.

17 June 2024
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Reply from North Property Group

Thanks Kev, we'll pass this on to Peniel!

Rated 1 out of 5 stars

Worst company

Worst company, don’t fallen into their sales pitch, they can do anything to sale property to you at higher price, full of lies and deception. Stay away from them.

16 June 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Hi Arshad, we're sorry to hear that you've had an unpleasant experience with our team. It's certainly not the service we strive to provide for our clients. Please contact us at complaints@northpropertygroup.co.uk to discuss further.

Rated 5 out of 5 stars

Peniel did a great job in showing us…

Peniel did a great job in showing us flat options to choose from and assisted us well until such time that we’ve found a suitable place for us. Thank you for helping us all the way through, Peniel! It was a smooth experience from flat finding to processing our application.

13 May 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Peniel Falese and Simraty from North…

Peniel Falese and Simraty from North Property Group really helped me a lot in finding the right place for me. The entire process of renting was made so easy and seamless for a first time renter like me. They guided me through each step and made sure I could move in as soon as possible. I would recommend North property to everyone.

13 June 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the awesome review, Muskan!

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, Isla was very polite and very helpful, will definitely recommend!

10 June 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the lovely review, Amy!

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