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North Property Group Reviews 

1,764
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Many customers found the staff to be incredibly helpful, professional, and dedicated, often going above and beyond to ensure a smooth and stress-free process. People consistently highlighted the exceptional customer service, noting quick responses to queries and efficient handling of issues. Reviewers frequently praised the overall service as outstanding, reliable, and customer-focused, making them feel at ease throughout their interactions. However, some customers were dissatisfied with the service, reporting issues such as properties being left vacant for extended periods and unexpected charges added to invoices. Some people also felt that serious maintenance problems, including mold and leaks, were ignored, and that repairs were consistently delayed. A few other people also felt that communication was poor, with ignored emails, missed appointments, and a lack of follow-up on reported issues.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising individual employees for their... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting helpfulness both before and after... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers reporting significant delays and... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers having a great stay and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

I have a buy to let with NPG and the property was tenanted immediately with a further contract for a following year being drawn up seamlessly. Amy Leek helped with providing me updates given that the... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. #63 of 79 best companies in Investment service
  2. #23 of 28 best companies in Investment company
  3. #32 of 35 best companies in Property Investment
  4. #39 of 49 best companies in Estate Agent
  5. #26 of 29 best companies in Estate Agents
  6. #19 of 28 best companies in Property Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(1,764)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Very pleasant to deal with. Helpful and kind.
No question was too much.

Thanks so much!

14 August 2024
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Reply from North Property Group

We appreciate you taking the time to leave us a great review, Emma!

Rated 5 out of 5 stars

Friendly and professional

North property group were brilliant. They were professional and helped me quickly, always remaining friendly and approachable.

14 August 2024
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Reply from North Property Group

Thanks for the lovely review, Jess!

Rated 5 out of 5 stars

Absolutely thrilled with my experience…

Absolutely thrilled with my experience with North Property Group! From start to finish, their team was incredibly professional and responsive. The communication was clear, and they guided me through every step of the process. Highly recommend them if you’re looking for a reliable and friendly property group!

22 August 2023
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Reply from North Property Group

What a great review, we appreciate your feedback, Mustafa!

Rated 5 out of 5 stars

Very good experience.

Very good experience purchasing my investment. Stress free and simple.

14 August 2024
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Reply from North Property Group

Thank you for the awesome review, Sam!

Rated 5 out of 5 stars

Very nice team

Very nice team, check in process was smooth. Really recommend to all tenants

17 July 2024
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Reply from North Property Group

Thank you for the lovely review, Gurpreet! We're glad to hear about your positive experience.

Rated 5 out of 5 stars

Isla was amazing

Isla was amazing! Her communication was excellent. Definitely contact North property in the future 😊

25 July 2024
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Reply from North Property Group

Thank you for leaving us a great review, Laura!

Rated 5 out of 5 stars

It was good experience

It was good experience, quite professional and helpful staff.

16 July 2024
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Reply from North Property Group

Thanks for the lovely review, Anand. We appreciate your feedback!

Rated 5 out of 5 stars

Great service

The communication fluent, the punctuality, and the service very good

4 July 2024
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Reply from North Property Group

That's awesome to read, thanks for leaving us a review :)

Rated 5 out of 5 stars

Amazing property manager!!

Taneisha has been so helpful throughout the duration of our stay at this property. She is always willing to answer any questions and queries to support us. We have been very happy with our experience!

2 July 2024
Unprompted review
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Reply from North Property Group

That's great to read, Jewel! Thanks for leaving Taneisha a lovely review :)

Rated 5 out of 5 stars

Always a good experience dealing with…

Always a good experience dealing with Taniesha! Communication is fantastic. She’s helped us with maintenance issues in the past and has recently completed an inspection and provided me a visit time to work around me :)

27 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Natasha!

Rated 1 out of 5 stars

First of all

First of all, people be aware of this estate agent and some of their employees because they are very crafting and will scam you out of your money or savings. I dealt with Pennel and her colleagues symraty and they will play games on your intelligence and try to make you think they gave you an aware inform choice. If an estate agent come up with and ask you to pay 6months upfront rent fees and rushed their bank details to you, be aware they are trying to scam you in the economy, rent reference agencies like right move cost less than £50, do not give a week deposit to any estate agent before you pass any reference check. Be careful of landlords who also want to scam vulnerable people out of their savings. I don’t think other reviews are genuinely related to the services offered .
The response to the review—- INDEED. Then after collecting thousands of pounds from you then landlord will kick you out . Where the estate agent will cleverly give u 6months tenancy and tell you there will be a clause - clause means give landlord the honourable choice whether to let you continue to stay or not after you have pay the mortage for 6months. Why are people so money hungry mercilessly. Who pays 6 months upfront where average rent is 1/2 flat is £1500/ £2500 and more . Sigh…..

19 June 2024
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Reply from North Property Group

Good morning, Folashade. Our lettings team worked diligently to try and secure a property for you, however your circumstances that were later highlighted meant we couldn't proceed, which you were informed about. The non-refundable holding deposit is clearly outlined for all of our clients, and we had communicated this to you on multiple occasions, including the contract you had signed. Despite these circumstances our team still offered you alternative options to secure a tenancy to which you declined. We acknowledge your frustrations, however we are confident in the work Peniel and the wider team had done to try and help you into a tenancy with NPG. Kind regards.

Rated 5 out of 5 stars

Very Professional

Taniesha recently carried out a midterm inspection of our rental apartment and we were very pleased with her professionalisation the actual report was very detailed.

23 May 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Maria!

Rated 5 out of 5 stars

A very positive experience with the…

A very positive experience with the company and the employees! Isla in particular whom I spoke on the phone with, was very helpful and polite, she, she is a credit to the company! Overall a great experience

12 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Called to view multiple property’s and…

Called to view multiple property’s and I dealt with Isla over the phone. She was very friendly and professional; she made the whole process much easier and is a credit to the company.

5 June 2024
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Reply from North Property Group

Thanks for the awesome review!

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