Northside Rentals Reviews 

223
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company, sharing truly wonderful feedback about the overall service. Customers frequently praise the exceptionally friendly and helpful staff, noting that the entire booking process is remarkably quick, smooth, and simple from start to finish. People also deeply appreciate the reliable vehicles and the very convenient, friendly airport shuttle service provided during their memorable trips. However, some people mentioned encountering frustrating booking errors or unexpected cleanliness issues with certain vehicles rented out for travel. Other reviewers noted that specific cars showed visible wear, pre-existing dents, or minor exterior damage upon initial collection.

What people talk about most

Service

Clients share positive opinions on service, highlighting friendly staff, smooth bookings, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, helpful, and welcoming... See more

Product

Reviewers express mixed opinions regarding the condition and features of the vehicles they hired. Many... See more

Booking process

Customers consistently note positive experiences with booking_process. Reviewers highlight that online... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding vehicle conditions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more

Rated 5 out of 5 stars

Excellent process - hired online, filled in the paperwork online, making the pickup of the vehicle very quick and easy. Staff friendly and helpful. Easy return. The vehicle itself was in very good co... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

Easy to book including pick up service at airport Additional drivers easily managed Staff were very friendly and helpful.


Company details

  1. Car rental company
  2. Truck rental agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

223 reviews

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No recent history of asking for reviews

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4.5

All reviews

(223)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE NORTHSIDE RENTALS

DO NOT USE NORTHSIFE RENTALS

Renting a van, get there and ”our van has a flat tire” så they’ll sort us another one!
Other customers come in and their ”trucks have a flat tire” aswell!
Waiting for over an hour, eventually they give us a truck that was not the one we ordered for the day!
Asked them if they can deduct some of the money because of the long wait and not even given the correct van, but no, not even a sorry for the wait!
Would recommend going to any other rental business!
Thanks for nothing

23 August 2026
Unprompted review
Northside Rentals logo

Reply from Northside Rentals

Hello Elliot, We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify what occurred.
Unfortunately, due to back-to-back bookings, there was a very short turnaround time between the return of the van and your scheduled collection. When the van was returned, it was found to have a flat tyre due to the hire just before yours.
Our team was prepared to replace the tyre on your booked van; however, as this would have resulted in a further delay to your hire, we offered you the option of taking an available truck instead, which you accepted.
While we acknowledge that the situation with your originally booked van was not ideal, our team made every effort to provide you with a suitable alternative and minimise any further disruption to your booking.
We would also like to clarify your reference to another truck having a flat tyre. There appears to be some confusion regarding this, as there was another truck being collected by a separate customer at approximately the same time; however, that vehicle had no issues and did not have a flat tyre.
Thank you

Rated 5 out of 5 stars

12 seater van

We required a 12 seater van for a 95year old mother and her friends and received some excellent advise on the most suitable options from RJ which turned out to be spot on
Van was clean and comfortable and not a mine spec van
Thank you
Will definitely use Northside again
Neil

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company.

I collected the hire vehicle which was in excellent condition. The staff at Greenwood were very helpful, and I will be using them again as my preferred hire company.

4 August 2026
Unprompted review
Rated 4 out of 5 stars

Car hire from Northside in Broome

We hired a Toyota hilux single cab tray top manual vehicle for 6 days while in Broome in July 2026. The car looked a bit rough but drove really well which surprised us because the daily rate was very good value, doing less than 100 kms per day. The shuttle service to & from our accommodation was excellent & friendly. The reception staff were friendly & helpful. We’ll use Northside again on our next visit to Broome.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank You Northside Car Rental for your Customer Support.

I recently hired a car from Northside Car Rentals Kalgoorlie Office. The process was easy and the people were great to deal with. I hired the vehicle from Northside mainly because they offered a way to return the vehicle to their yard on Sunday morning as I was catching the Prospector Train on Sunday afternoon. In looking to hire a vehicle in Kalgoorlie, what I found was that all the Big 4 Car Hire Companies have taken a leaf out of the book of the Big 4 Banks and really failed to offer any Customer Service over the weekend out of normal trading hours. One company did offer to accept a vehicle return but only at the Kalgoorlie Airport and only when there would be personnel at the Airport Booking Out Vehicles. A big thank you to Northside Car Rentals for providing an excellent after hours service.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy pickup process

Easy pickup process, fantastic little truck with God-sending tail lift, value for money ($270 for 3 days), and most importantly, friendly service!

I would definitely recommend Northsides to anybody!!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

My wife and myself have been coming to visit our daughter and family most years for the past 10 years. We always rent from Northside Rentals as they provide us with a good vehicle and excellent service at competitive price. We have never experienced any problems or hitches with the cars or the service so have no hesitation in recommending them to all.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book online and very good rates…

Easy to book online and very good rates (recommended by local family who have used them before).
Friendly staff and not much hanging around with paperwork (or maybe it’s all changed since i last hired a car)
Loved that i got the photos of the car at pick up and drop off, no having to remember if anything had changed.
Mazda cx3 was great (looked new to me) for 2 of us with luggage (boot shelf came out to allow cases to be stood up).
Would definitely use again and recommend.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

One of the best car hire experiences I…

One of the best car hire experiences I have ever had. Did not have any problems and when we had to change our plans due to a cyclone they were very helpful and obliging. Security deposit returned without issue. Thank you Northside Rentals.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Best vehicle rental in the Kimberley.

A great place for vehicle rental. Friendly staff. The whole process from booking to collection and return is efficient and easy. I recommend the Isuzu D Max a great car for the Kimberley's.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had to change car at the last moment

I had to change car at the last moment. They were very helpful, ready to offer better conditions. The car worked perfectly for the whole 10 days. They also rearranged the shuttle to the airport. Very trustworthy for refunding the deposit.

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Fast efficient hire process

Fast efficient hire process. We hired a 12 seater mini van and while it looked like it had been in a war zone it never missed a beat and did all we asked of it. Good experience, top marks.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

I have been renting from Greenwood

I have been renting from Northside Greenwood for many years and have always found them helpful and professional. I would rate them as follows; (1) Price, 5 of 5 (2) Service' 4.5 of 5 and (3) Friendliness' 4 of 5. Sometimes at Greenwood they are a bit slow to answer the phone when first booking. Overall I am quite pleased and will continue to use Northside !

2 April 2026
Unprompted review
Rated 5 out of 5 stars

From the very first contact

From the very first contact, all staff took the time to give information as required confidently. professionally and in a very friendly and welcoming manner! Nothing was too hard and all was made to ensure a very pleasant outcome that also produced competitive pricing in the hire of a small moving truck, which I also was able to twice extend the hire timeframe without any undue stress even though was at the last minute. This company is a 5 star across the board and definitely will recommend to all and be using again! Thank you all so very much at NSR!

8 March 2026
Unprompted review

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