Northside Rentals Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people also appreciate the competitive pricing and the good quality of the vehicles provided, often noting their cleanliness and reliability. However, some customers reported issues with the product, such as receiving vehicles in poor condition with dents, damage, or expired registration. A few other people also felt that some vehicles were not clean, with one instance of a van being described as "disgusting" and another truck having a tail lift that was too narrow or angled, making it dangerous.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Price

Customers had positive experiences with price, consistently finding the rates very good and competitive... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent condition of the... See more

Product

Consumers have ambiguous opinions regarding the product. Some customers praise the vehicles, describing them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recomme... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Customer service was very professional and friendly. The truck was clean and ready to go the only criticism I have is that the tail lift was to narrow. The hire cost was very cheap compared to oth... See more


Company details

  1. Car rental company
  2. Truck rental agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful for a late arrival

We did not realise they closed at 5pm, we arrived at 5.22 just as James was locking up but, to his credit he opened up again and gave us our car..James even upgraded us for free.

Fair enough he was cranky at the start, but who wouldnt when they were just about to go home and then get hit by the 5 of us wanting a car but to his credit he quickly turned into a very friendly and helpful person.

There was a small chip on the windscreen that got bigger during our hire. We let James know and he did not charge our bond, which we got back in 4 days. The bus driver was extra friendly when we went back to the airport from the office

All in all this was a very good experience and the car was a decent price. Extra thanks to james for staying back for us and helipng us out. Top bloke.

3 April 2025
Unprompted review
Rated 3 out of 5 stars

Collection of van is fuss free

Collection of van is fuss free. There is an email of the van condition before collection day. However, it would help if there is explanation on the operation of the navigation touchpad system. I was just given the key to the van without joint inspection or signing of any handover papers.
I have submitted a Damage Report on the dent during my reverse parking of van. There is no response to my follow up email requesting for copy of the Damage Report and the Damage Assessment. I saw another review claiming that the Security Bond has yet to be processed after 26 days. I hope the company would improve on the follow up to improve the ratings to their service.

29 March 2025
Unprompted review
Rated 1 out of 5 stars

Caveat emptor

Awful exploitative company fronted by bland beaurocratic senior counter staff. Took me more than a month to get my bond back after a lot of unresponsive messaging and me posting bad reviews.

Dont use them for rideshare unless you're really desperate. They don't offer any single vehicle damage waiver to rideshare drivers, therefore, the cost of repair for any not-at-fault damage that doesnt involve another vehicle is priced up by them and 100% charged to you. Brutal.

Northside if you can't offer a fair deal that doesn't discriminate against rideshare drivers you should get out of that market.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very affordable. Lovely car. Everyone in the office was really nice and easy to deal with. Would use again and recommend to others.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy pickup and return…

Quick and easy pickup and return process
I rented a Hyundai Staria for 4 months
After doing the research and getting many quotes, Northside was the cheapest by far.
The vehicle was fairly new and was a dream to drive.
Would definitely recommend then for all your vehicle rental needs

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Booking

Booking, Pick up & drop off was excellent. Second time using NorthSide and will definitely use again. Customer service is excellent, Vehicle run well as expected.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process

Got a last minute moving van at a very reasonable price! Customer service was impeccable, vehicle was just what I needed - the whole process was smooth from start to finish!

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Booked with a couple of hours notice but I got served. Cars are clean and modern.
Will recommend any day any time

15 January 2025
Unprompted review

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