Northside Rentals Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people also appreciate the competitive pricing and the good quality of the vehicles provided, often noting their cleanliness and reliability. However, some customers reported issues with the product, such as receiving vehicles in poor condition with dents, damage, or expired registration. A few other people also felt that some vehicles were not clean, with one instance of a van being described as "disgusting" and another truck having a tail lift that was too narrow or angled, making it dangerous.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Price

Customers had positive experiences with price, consistently finding the rates very good and competitive... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent condition of the... See more

Product

Consumers have ambiguous opinions regarding the product. Some customers praise the vehicles, describing them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recomme... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Customer service was very professional and friendly. The truck was clean and ready to go the only criticism I have is that the tail lift was to narrow. The hire cost was very cheap compared to oth... See more


Company details

  1. Car rental company
  2. Truck rental agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Car Hire…

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and drop us in town after we returned the vehicle. Would hire again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with…

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …. we highly recommend this company ⭐️⭐️⭐️⭐️⭐️

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Van rental (4 months)

I rented a van for 4 months. After a lot of research I found Northside Rentals to be the best price.
The process was easy and the staff were very helpful.
I would highly recommend Northside Rentals.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Trudy and the team were very helpful and pleasant to deal with. Car as new and spotless. I have used many hire companies on my regular trips to Perth but this was the first time I had used Northside. Based on this experience I will be back later in the year.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

7th July 2025

7th July 2025
Very friendly and helpful staff on the phone when we booked the rental, right on school holidays. We were ready to pick up the car earlier, we phoned them and they got the car ready for us.
Receptions staff, helpful, friendly and efficient. We took the car back a week later and same friendly and efficient service was all the way through.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was very professional…

Customer service was very professional and friendly.
The truck was clean and ready to go the only criticism I have is that the tail lift was to narrow.
The hire cost was very cheap compared to other companies,very good value.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Good quality hybrid car for a very…

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recommend Northside rentals. Have used them several times over the last few years.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I paid a $500 bond to rent a car from Northside Rental, but only got $211 back. No receipt, no explanation, no communication at all. I tried reaching out but got no proper response. Feels like they just kept my money without reason. Not professional and not trustworthy. Would not recommend.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't do better!

Excellent service as usual. Vehicle was clean and well maintained. Always a pleasure to do business with. Credit to the young ladies in the office for outstanding service with a smile! 🙂

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Good prompt service.

Good prompt service.
Always get good quality service at reasonable rates.
Thanks again Northside rentals will definitely utilize your services again in the future.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

A good service

The first car I was given had a few problems . But they changed the car for a better one , and they did not charge me any extra fees. So I think they did a fairly good job. Congratulations

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Booking and return were swift and easy

Booking and return were swift and easy, perfect for time-poor people like me. Kylee of Northside Busselton was amiable, friendly, and understanding. Her proactive support makes the process stress-free.

28 April 2025
Unprompted review

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