Northside Rentals Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people also appreciate the competitive pricing and the good quality of the vehicles provided, often noting their cleanliness and reliability. However, some customers reported issues with the product, such as receiving vehicles in poor condition with dents, damage, or expired registration. A few other people also felt that some vehicles were not clean, with one instance of a van being described as "disgusting" and another truck having a tail lift that was too narrow or angled, making it dangerous.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient service... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Price

Customers had positive experiences with price, consistently finding the rates very good and competitive... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent condition of the... See more

Product

Consumers have ambiguous opinions regarding the product. Some customers praise the vehicles, describing them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recomme... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Customer service was very professional and friendly. The truck was clean and ready to go the only criticism I have is that the tail lift was to narrow. The hire cost was very cheap compared to oth... See more


Company details

  1. Car rental company
  2. Truck rental agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service.

Great customer service.
Fantastic value for money.
The booking process is a bit complex (time consuming) but that is the only negative.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great staff fantastic customer service

I have been a customer of Northside Rentals Airport branch for about 3 years. The staff are always friendly and helpful. In my experience they always go the extra mile to assist. That's why they are my choice for car rental for now and into the future.
Thanks guys and see you soon.

Max

1 October 2024
Unprompted review
Rated 2 out of 5 stars

"Unsafe and Poorly Maintained Vehicle – A Risky Experience"

We rented a 12-seater, but when we arrived for pickup, the company realized they had double-booked the vehicle. After a delay, they gave us a 12-seater LDV with 66K kilometers on it. The car was in poor condition—filthy inside and out, with dirty windshields, dashboard, and side mirrors. Despite this, we had no choice but to accept it as there were no alternatives, and our trip was already planned.

What was more concerning was the safety of the vehicle. The brakes were noticeably poor, and the last service had been done over 30K kilometers ago. Driving over 2,000 kilometers from Perth to Monkey Mia, we were constantly worried about the car breaking down. Although we made it through without incident, it felt extremely risky and irresponsible of the company to provide a vehicle in such unsafe condition. This could have easily led to a serious issue on the road.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Not fancy but got me there and back!

I was heading up to the Murchison and wanted a reliable 4x4. Northside provided this - ex mine site vehicle but drove well with good economy. Not fancy but did the job. Good service and pricing.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars!

I can only recommend this rental place.
It was super simple and cheap compared to other companies.
The staff was very friendly and we got everything we wanted.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Stress-free Hire

Thanks Guys! The epitome of hassle free, honest, organised, cost-effective car hire. I’ve been using NR in Greenwood for years. Very friendly staff. For my most recent hire I was very disorganised, had just lost my wallet, and had to postpone my vehicle return twice at very short notice. Nothing was any bother for this great team. Stress-free! Will continue to use and recommend to everyone.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, great rates, and exceptional flexibility. Needed to extend rental by 2 weeks, nothing is a problem for the team. Will definitely use again.

20 September 2024
Unprompted review
Rated 4 out of 5 stars

Awesome friendly staff

Awesome friendly staff, very hassle free experience. My only complaints are,there is NEVER any cars at $27 per day.....never happens,and the air con in the cheapest cars does not keep up with the summer heat

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy pickup at Greenwood

Easy pickup at Greenwood. Polite helpful staff. Very clean vehicle which was a breeze to drive. Great rates. This company came highly recommended to me, and I also highly recommend them. Great experience.

13 September 2024
Unprompted review
Rated 4 out of 5 stars

Excellent experience

Excellent experience, a breeze from collection to returning of the vehicle, hassle free. Highly recommend and will continue to lease from Northside Rentals.

Gary Nonis

27 August 2024
Unprompted review
Rated 2 out of 5 stars

Car great price good

Car great price good, communication very bad!!
Careful if returning car on a sunday!!
No communication on return of vehicle , office closed no-one answering phone.
Had to leave vehicle and hide key to get flight in time. Very stressful!!!

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Great car Great Service..

Great car, great service.. prompt airport pick - up and drop off back to hotel on car return.. car in great condition - through before and after photos taken and great price.. highly recommend.. next time in broome i would go for a 4 wheel deive to have beach access..

2 September 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been f@cked over hard by other …

I’ve been f@cked over hard by other hire vehicle mobs with their sneaky tactics, however I’ve alwaysed been treated well and made to make it feel as they’re putting one of the own kids in the car🚐

the employees have always reminded me to take photos aswell, purely for a triple back up.

Keep up the great work and see ya next time🤙🏽🤙🏽

24 August 2024
Unprompted review

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