What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more
Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more
Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more
Company replied
Company details
- #62 of 99 best companies in Finance broker
- #37 of 101 best companies in Financial Institution
- #73 of 87 best companies in Mortgage broker
- #75 of 171 best companies in Non-bank financial service
Written by the company
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Contact info
Norton House, S60 2DR, Rotherham, United Kingdom
- nortonfinance.co.uk
4.8
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service from start to finish
Brilliant service from start to finish. Cannot thank Norton finance enough for finding me my mortgage deal.
10 March 2026
Reply from Norton Finance
Thank you for your review. We're so pleased we were able to help you secure your mortgage and that you had a positive experience with the team. We really appreciate you choosing us 🙂
Great service
The whole process from start to finish was seamless with friendly and knowledge advisor.
10 March 2026
Reply from Norton Finance
Thank you for your kind words. We're delighted to hear that the process felt smooth and that our team were able to support you along the way. Making things clear and straightforward for our customers is something we always aim for.
Excellent service provided by Reece
Excellent service provided by Reece, quick and reliable, APR offered best in market
10 March 2026
Reply from Norton Finance
Thank you for taking the time to leave a review. We're really pleased to hear that Reece was able to help and that you were happy with the outcome. We'll make sure your feedback is passed on to him. We appreciate you choosing Norton Finance 🙂
Excellent professional service!
Sam and Nina dealt with our second charge proposals in such a efficient, professional and friendly manner.
We couldn't have wished for better financial consultants! We were kept upto date and every step of the way. We wouldn't hesitate to recommend them.
Thank you!
19 February 2026
Unprompted review
Reply from Norton Finance
Thank you for your feedback. We’re really pleased to hear you felt supported throughout the process and kept informed at each stage.
It’s great to know Sam and Nina made the experience a positive one, and we appreciate you taking the time to recommend us.
Thank you again 😊
Brilliant Company for Debt Consolidation
Norton Finance has been brilliant! I was stuck in a cycle of credit card debt. I was able to obtain a loan to pay off all my existing debt and make one lower monthly payment. This took the pressure off me making my monthly payments. They did not judge my situation and were very friendly and helpful, especially Liam, Jake and Luke. I recommend them highly. Very happy customer!
12 February 2026
Unprompted review
Reply from Norton Finance
Thank you for your kind feedback!
We’re really pleased we could help make things more manageable and take some of the pressure away. It’s great to hear the team were supportive throughout and helped you feel comfortable with the process.
We really appreciate the recommendation and wish you all the best going forward 😊
LAURA B IS A MASSIVE LEGEND
I cannot speak highly enough of the help, care and dedication of Laura B and her team! My case was not straightforward at all, and was a very long and difficult one to say the least! Laura always stayed positive and did everything possible to get the outcome completed! She went above and beyond at every step and I can never thank her enough for the time she put in. If you want a personable transaction with people who care about you and not just your money then you’re in the right place!
19 February 2026
Unprompted review
Reply from Norton Finance
Thank you so much for your lovely feedback. We’re really pleased we could support you through what can be a challenging process and help get things over the line.
It’s great to hear Laura and the team were there for you throughout and made the experience feel personal and supportive, that’s something we care a lot about.
Thank you again for placing your trust in us, and we wish you all the very best for the future 😊
Great service even Steve has helped us…
Great service even Steve has helped us all the way and make process so easy and smooth, thanks for everything!
5 February 2026
Unprompted review
Reply from Norton Finance
Thank you for taking the time to leave your review. We’re really pleased to hear you had such a positive experience and that Steve was able to support you throughout and make the process feel smooth and straightforward, we’ll be sure to pass your thanks on to him. Thanks again for choosing Norton Finance 🙂
Reply from Norton Finance
Thank you for your review. We’re really pleased to hear you were happy with the service you received and appreciate you taking the time to share your feedback 🙂
Excellent communication
Excellent communication, not pushy but attentive to everything.
Rianna who dealt with my application was really pleasant, professional and kept me informed throughout.
26 January 2026
Reply from Norton Finance
Thank you for taking the time to leave your feedback. It’s great to hear that you found the process clear, attentive and pressure free, and that Rianna was able to support you throughout. We’ll make sure your comments are shared with her. Thanks again 🙂
Fantastic firm
Fantastic firm, went through alot to get the mortgage sorted but got there in the end. Would highly recommend 👌
26 January 2026
Reply from Norton Finance
Thank you for your kind words and recommendation. We know some cases can take a bit of perseverance, so we’re really pleased we were able to get there with you in the end. Thanks again for choosing us 🙂
Fast Completion
Feedback very quick, any queries around paperwork resolved & dealt with quickly - Fast completion
26 January 2026
Reply from Norton Finance
Thank you for taking the time to leave your feedback. We’re pleased to hear the process moved quickly and that any queries were dealt with promptly 🙂
Reply from Norton Finance
Thank you for your feedback and your trust. We’re really pleased everything went smoothly. Take care 🙂
Reply from Norton Finance
Thanks for your review! It’s great to hear you’d be happy to use us again, and we'd be more than happy to help you again in the future! 🙂
The communication was amazing and Lucy…
The communication was amazing and Lucy was so helpful throughout the whole process
26 January 2026
Reply from Norton Finance
Thank you for taking the time to leave such kind feedback and we’re really pleased to hear the communication was clear throughout and that Lucy was able to support you so well. We’ll be sure to pass this on to her 🙂
THEY GAVE INFORMATION IN EVERY STEP AND…
THEY GAVE INFORMATION IN EVERY STEP AND HELPFULL
26 January 2026
Reply from Norton Finance
Thank you for your review. We’re really pleased everything went well and appreciate you taking the time to share your experience with us. Thanks again 🙂
Excellent service and Agent kept me on…
Excellent service and Agent kept me on the loop with the whole process and was very quick to implement the agreement, highly recommend
26 January 2026
Reply from Norton Finance
Thank you for taking the time to leave a review. We’re happy to hear everything went smoothly and that your experience with us was a positive one. It’s always encouraging to know our approach made a difference, and we really appreciate you sharing your feedback. Thank you again 🙂
having to deal with one person who even…
having to deal with one person who even recognized my voice on the phone,
26 January 2026
Reply from Norton Finance
We’re pleased you felt supported throughout and that having a consistent point of contact made the experience a positive one for you. We appreciate you taking the time to share your feedback. Take care 🙂
Reply from Norton Finance
We really appreciate you leaving us a 5 star review. It’s great to know you had a good experience with us and that everything went smoothly. Thank you 🙂
Reply from Norton Finance
We’re really pleased you had such a positive experience and appreciate you taking the time to share your feedback 🙂
Excellent service from start to finish
Excellent service from start to finish.
Very informative with each step.
Really reassuring.
Cannot fault the service received.
Would highly recommend
26 January 2026
Reply from Norton Finance
Thank you for taking the time to leave a 5 star review. We’re really pleased you felt supported throughout and that the experience was a positive one. Thank you 🙂
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