What can I say.....Laura Evans an absolute gem of an employee to Norton Finance. Laura's professional manner and excellent customer service skills are to be admired. Nothing was too much trouble,... See more
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Review summary
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Reviews shaping this summary
This re-mortgage could have gotten messy and into a dispute due to a broker admin error on the remortgage figures. However the team at Norton Finance were willing to discuss the issue and create a goo... See more
Excellent Customer Service and Steve kept us updated at every opportunity and when we hit a snag, through no fault of anyone involved, our He worked with us to have these rectified as quickly as possi... See more
Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can liv... See more
Company replied
Company details
- #62 of 99 best companies in Finance broker
- #37 of 101 best companies in Financial Institution
- #73 of 87 best companies in Mortgage broker
- #75 of 171 best companies in Non-bank financial service
Written by the company
Norton Finance are a leading provider of low cost loans and mortgages. We're a broker, not a bank, allowing us to search wider to find the perfect mortgage, secured, business or personal loan to suit your requirements. Get your FREE quote today.
Contact info
Norton House, S60 2DR, Rotherham, United Kingdom
- nortonfinance.co.uk
4.8
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Norton Finance
Thank you for your review and kind words. We're really pleased we could provide the support you needed. Wishing you all the best moving forward.
Service was good and fast
23 April 2026
Reply from Norton Finance
Thank you for leaving us a review. We're glad you found the service both quick and straightforward. We appreciate your support.
Great communication through through…
Great communication through through great help and very professional
22 April 2026
Reply from Norton Finance
Thank you for your feedback. We're pleased to hear the communication throughout your application was helpful and professional. We appreciate you choosing Norton Finance.
Very friendly all went smoothly,i would…
Very friendly all went smoothly,i would highly recommend them brilliant start to finish
16 April 2026
Reply from Norton Finance
Thank you for your kind words. We're glad everything went smoothly for you and that you felt supported throughout the process. We really appreciate the recommendation.
The longest it's ever taken me to get a…
The longest it's ever taken me to get a loan sorted
11 April 2026
Reply from Norton Finance
Thank you for your feedback. We're sorry the process took longer than you expected. In some cases, additional checks and gathering information from third parties can add time to an application, but we always aim to keep things moving as smoothly as possible throughout. We're pleased we were able to help secure a positive outcome for you in the end and appreciate you taking the time to share your experience.
Norton Finance the ultimate
Steve from the beginning of the process to the end was thoroughly professional and pleasant. He made sure I understood the product and made the process stress free. I would definitely use Norton Finance again.
1 April 2026
Unprompted review
Reply from Norton Finance
Thanks for taking the time to leave your review. We're really pleased to hear Steve made the process clear and stress free from start to finish. We'll be sure to pass your comments on to him. Thank you for choosing Norton Finance and for recommending us.
The team was so very helpful and…
The team was so very helpful and responsive, especially Katherine who was lovely. All very efficient and excellent communication.
1 April 2026
Reply from Norton Finance
Thanks for your review, we’re really pleased to hear you found the process smooth and well communicated. Katherine will be glad to hear your feedback too. We appreciate you taking the time to share this 😊
Tom at Norton has been amazing
Tom at Norton has been amazing - he helped turn around our finance application in record time, was incredibly supportive and really went above & beyond every step of the way
31 March 2026
Reply from Norton Finance
Thank you for your kind words.
It’s great to hear how much of a difference Tom made to your experience. Turning things around quickly while still offering the right level of support isn’t always easy, so he’ll really appreciate this feedback.
We’re glad we could help and wish you all the best moving forward.
5☆ maasive thank you to Laura and Amy…
5☆ maasive thank you to Laura and Amy for rushing this through for me
26 March 2026
Reply from Norton Finance
Thank you for the 5 stars, it’s really appreciated! We’ll make sure Laura and Amy see your feedback.
Getting things over the line quickly when it matters most can make a big difference, so they’ll be pleased to know their efforts stood out.
Thanks again for choosing us 😊
Loan application enquiry
The attention that was given throu out my application
with the the experience and the pomptness of my inquiry which was carried out in a timely manner.
Kind regards
Peter Murphy
18 March 2026
Reply from Norton Finance
Thank you for your review.
We’re glad to hear you felt well supported throughout your application and that everything was handled promptly. Keeping things clear and moving at the right pace is something we focus on, so it’s great to know that came across.
We appreciate you taking the time to share your experience.
Norton home loan
Once again used Norton to help sort out our finances
Nina is so helpful,she has helped with both of our applications.
Very easy to build a rapport with and trusted her knowledge.
17 March 2026
Reply from Norton Finance
Thank you for coming back to us again, it really does mean a lot!
We’re pleased to hear Nina made the process straightforward and easy to trust. Building that kind of relationship is exactly what we aim for, so it’s great to see that come through.
If you ever need us again, we’re always here to help.
Helpful and knowledgeable agent help me…
Helpful and knowledgeable agent help me through this process.
Found a lender, third one, and was concluded smoothly.
Thank you
10 March 2026
Reply from Norton Finance
Thank you for your review. We're really pleased to hear our team was able to support you through the process and help right solution. We know it’s not always straightforward, so it’s great to hear everything came together smoothly 🙂. We appreciate you choosing us and taking the time to leave your feedback.
Gavin and his team were superb
Gavin and his team were superb, guided me through every step making it super easy. Provided updates regulary and were very genuine. Really recommend Norton.
10 March 2026
Reply from Norton Finance
Thank you for your review. We're really pleased to hear Gavin and the team were able to guide you through the process and keep things straightforward. We'll make sure your feedback is shared with them.
Simon was fantastic and Laura kept me…
Simon was fantastic and Laura kept me updated with the whole process. She told me when the final paperwork was received and when it had all been processed. I've been able to adapt my home so I can live there as long as possible. You made the whole process easy and cannot thank you enough. All completely done within 3 weeks!!! Fantastic service 👏 5 stars.
13 March 2026
Reply from Norton Finance
Thank you for such a lovely review. We're delighted to hear Simon and Laura were able to support you throughout and keep you updated along the way. It's especially rewarding to know the outcome will help you continue enjoying your home for years to come 🙂 We'll be sure to pass your kind words on to them both.
Reply from Norton Finance
Thank you for your feedback. We're glad to hear you found the process straightforward and easy to deal with. We appreciate you taking the time to leave a review.
Norton Finance where very helpfil
Norton Finance where very helpful with all the finace maters. Allways accesable .
10 March 2026
Reply from Norton Finance
Thank you for your review. We're pleased to hear that the team were able to help and be there when you needed support. We appreciate you choosing Norton Finance.
Amazing experience, amazing staff…
Norton team is highly professional and helpful. Kelly from Norton was my case worker, she was extremely professional and helful. From the start to end, she kept me informed at every step and made the process really easy for me. I would highly recommend them 👍
10 March 2026
Reply from Norton Finance
Thank you for the lovely review 🙂 We're really pleased to hear Kelly was able to guide you through the process and keep you informed along the way. We'll make sure your comments are passed on to her and the team. Your recommendation means a lot to us.
The service that I received from Norton…
The service that I received from Norton was easy to follow and the office team were knowledgeable and easy to deal with too.
10 March 2026
Reply from Norton Finance
Thank you for your kind feedback. We're glad to hear the process was easy to follow and that our team were able to support you throughout. We appreciate you choosing Norton Finance.
Excellent service
Excellent service. Polite friendly knowledgeable efficient service from everyone we dealt with.
10 March 2026
Reply from Norton Finance
Thank you for your review. It's great to hear that you found everyone helpful and supportive throughout the process. Providing a friendly and knowledgeable service is something we pride ourselves on.
Excellent service from start to finish…
Excellent service from start to finish Gavin Simpson was first class
10 March 2026
Reply from Norton Finance
Thank you for taking the time to share your feedback. We're very pleased to hear Gavin looked after you so well. We'll be sure to pass your comments on to him and the team.
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