Norwegianairlines Reviews 

Oh my, I've not even departed and I dread taking this flight! The website is awful. When using my computer I cannot pass over the 'Are you a human?' message page and through my phone web I can't change our family seats. I sent email to customer service and never got a reply.
Hopefully it will be my first and last time taking this airline and using its website to book anything.

Early this year,5-8 January, the Norwegian flight from Amsterdam to copenhagen was cancelled. I was rebooked for the following day, however no help from Norwegian for the stranded passengers to secure a hotel room etc. via text message it was communicated to the stranded passengers to sort out this problem on their own. The next day, again the flight was cancelled - no additional help initiated by Norwegian airlines. After several attempts to get through to their customer help desk, and looooooong waiting time, I managed to get them to confirm a seat on the next available flight,two days later! A claim was submitted in accordance with with their communication and regulations applicable. However, now several weeks later absolutely radio silence from Norwegian, even though they have confirmed the claim received. Absolutely horrible level of customer service for stranded passengers, and the follow up from their side.

What is wrong with you?!?!?!?
For the fifth time today you're changing my flight to Stavanger!!!
Gets delayed more and more.
So frustrating!!
You change it to 5pm
Then 4:45pm then 5:15pm etc...

What is wrong with you?!?!??
Worst service ever!!!!

I booked a flight with Norwegian, paid extra for specific seats. But what was displayed online did not match the actual airplane disposition, and I ended not seated like I paid for. Norwegian was very disrespectful when I asked for a refund for just the extra seat fee, which of course never happened. Absolute garbage airline company.

Refusing to give the APD back

My bag was put in the hold even though the flight was departing late with no time to pick up the bag (this wa s a rule when you paid for your bag at airport) - I never got the bag with my overseas flight - Norwegian would not transfer it to the other international airline to have it forwarded to me because they had no relationship with that airline- Unbelievable that such a thing could actually happen, dont have anything to do with this airline!

If I could give less than one star, I would.

I have had a family members bag go missing (which happens) but the way it been dealt with and the excuses and lack of communication is nothing short of shambolic.

Failure to return multiple emails, failure to give me straight answers on the phone and all round poor customer service.

I would advise to stay away from this airline and they clearly do not care about their customers. They have had 5 days to get lost luggage to us. After agreeing not to send the bag to us due to us returning the same day, they went against what they agreed and sent the bag to Denmark and we are now back in Manchester.

One word - Shambles.

Stay away guys

Norwegian Airways When they are on time, they manage it — but when they choose to delay flights, they do so without any concern for how it affects their customers.

On one earlier flight, they damaged my suitcase. Now, upon disembarking from my most recent flight, I discovered that one side of my overhead suitcase was wet — I can’t understand why! Was the aircraft roof leaking?

I’ve had two delayed flights with them recently. The first delay meant I reached my accommodation past midnight with very limited transport options. The second delay was even worse — I missed my bus, had to wait almost three hours, and pay a huge additional amount to book another one.

Norwegian has truly been a letdown. If you have a late flight with them, just know that there’s a good chance it might be delayed!

Wow I wish I had seen these reviews before booking and interesting to see Norwegian haven't bothered to reply to them. We travelled 14th July & only got customer service partly sorted 3 months later. Arrived at Oslo to discover our evening flight to Gatwick was delayed a few hours but then going to Copenhagen instead and then a morning flight from there to Gatwick. So 13 hours delay and repeated lack of customer service action afterwards. Finally got the statutory EU compensation of 500 Euros and nothing else eg cost of an extra night in car park was down to us. They know you're unlikely to pursue these smaller amounts & so usually get away with it. We found their interactions very delayed and unhelpful. Give good service and we'll tell our friends but give poor service and we'll tell everyone we meet.

Flight cancelled, no support services on hand and holiday ruined.

Alternative flight offered was three days later.

Flight delayed so missed a connection, most staff are cold and unfriendly, flew around in a circle over Manchester airport for about 20 minutes, landed then sat in the middle of the airfield as the gate wasn’t ready. May as well have gone with Ryanair, no difference, shame as I was looking forward to a better experience than said airline. Oh and the departing flight to Copenhagen was also delayed. Unreliable!

our flight was delayed over 5 times, and we ended up staying in oslo for 6 days off of a direct flight from helsinki to gatwick. never flying with them again!

Cold and unfriendly staff on the flight. Not even present at the door welcoming passengers.Bad attitude. Never experienced this on flight with different airlines. Brr. Great landing skills in strong winds though.

My family and I have been flying with Norwegian Airlines for a decade. Their credit card was the first and only credit card we ever used. By using it we collect points which reduce the cost of our tickets. When combined with early bookings, this has allowed us to travel at really affordable prices (almost just the tax!). Throughout the years, we have never encountered a single concern. The staff are always polite, the flights are always on time, and the airline is family-friendly, offering a level of comfort that never feels 'cheap' despite the low-cost category. It is sad to read comments from angry people here, but they're probably the only unlucky ones, as the vast majority of satisfied customers seem to take quality for granted and never bother leaving a positive review. In my experience, Norwegian stands on a completely different level compared to any other budget airline I have flown with, all of which really feel "cheap", plus they use outrageous methods for stealing your money.

Due to a delay in the previous flight, our flight got fully cancelled because they could not land in the airport of destination. Not as if they cared to land in a different airport who allows to land after 10pm? Since this caused to miss the flight the next day to our final destination, we had to book en entire new ticket to make things right. We didn't need the original flight to the destination of our lay over in an other city. Because of this, there was no support of norwegian airlines. No hotel, no ticket refund of the new ticket that we had to book. They only gave money back of the flight that they failed to provide. Nothing else to make things right.

Zero customer care.
Norwegian Air lost our bags between Oslo and Ålesund. These things happen, and I can accept that. What I can’t accept is the complete lack of support that followed. There was no representative on the ground to help, and the rep from another airline who stepped in filled out the lost bag claim incorrectly and didn’t even provide us with a reference number.

I submitted my claim two weeks ago and, after hearing nothing, I called for an update. The response? “We can’t say how long it will take to respond.” There’s no one you can actually speak to, no complaint process, and no clarity on compensation. I was told I might only be entitled to 50% reimbursement, or that I could return the clothes I had to buy (why on earth would worn clothes be of use to them?). None of this information is available anywhere, and there is no customer care team to explain it.

It’s absolutely disgraceful. I would strongly advise against flying Norwegian—this airline shows zero regard for its customers once things go wrong.

Norwegian airlines cancelled the first leg of our flight from london to Evenes on 7th July this year. We arrived at our destination over 17 hours later and they lost 3 bags on the way. I have made a claim for the cancellation and lost baggage on 15th July. I have no response from Norwegian and their comms are aweful.

Its now 9 weeks since I made my claim to Norwegian Airlines and I still have no resolution. I have taken to writing daily emails to their CEO Mr Geir Karlsen but still no response!

Just how bad can this company's customer service be??? Unbelievably bad I think.

Great experience! Both the website and the app are excellent and intuitive to begin with - everything felt seamless. Communication was clear throughout. Everyone treated us with warmth and respect.

I fell ill on flight D83522 from Copenhagen to Manchester on Friday 8th August. The two cabin staff were excellent- considerate and caring. I tried to contact the airline directly but sadly got caught in a loop and was unable thank that way. This is to say how I h l appreciated their help.

Awful baggage experience. Booked through an agency (Chase Travel). Needed to add cabin and checked bags. Thought this would be fine because if several pages on Norwegian’s website saying this was possible and stating the fees. Tried to do it through Norwegian’s website and app a few days before the flight and got an error stating I could only add bags by contacting the travel agency directly. So I called Chase Travel and they told me I could only add bags by contacting Norwegian directly. After some research it seemed the only option was to add them at the airport. And oh what a nightmare that was! In addition to being extortionately expensive - 40GBP for one checked bags on a 1h20m flight, and 25GBP for each cabin bag - much higher than the price when adding bags in advance - the payment process was a nightmare and took almost 20 minutes. I paid at the kiosk for a checked bags but got a message stating I’d have to talk to an agent. Then we were told we’d have to talk to a separate counter to add the cabin bags, but it turned out they would have to be checked too. Yet when we got on the plane, the overhead bins were half empty. Paid through the roof for an appalling experience. Vowed never to fly Norwegian ever again.