Norwegianairlines Reviews 

Was unable to fly in 2020 and was offered Cash Points which 'expire' before Dec 2023, however the flight I originally booked was a direct flight to Portugal but now only flights available are over 8 - 12 hour long, over priced and they don't even have a calendar to book past April 2024. Shambolic to think money I already SPENT expires to thin air and no viable flight options are available unless I want to do an overnight stop. And the price HIKES for luggage which wasn't an issue before . And when i went to their chat for help, Julija was very unhelpful and just kept saying there was nothing they could do and offered i give my cash points away if i 'had no travel plans' too us them. Very disappointing and will never be using them again. DONT OPT FOR CASH POINTS, get your money back and spend it on decent flights

1:30 hours late going to and from Barcelona. No info, no explanation

We flew to Bergen using this airline. We know its a super short flight, obviously a smaller aircraft, but i was hoping for something at least welcoming.
On the flight out and return, the attendants never once cracked a smile.
The trolly must have hit me a dozen times back and forth all in. Thats me with elbows well tucked in
the staff were just utterly miserable.
The plane was clean enough, didnt feel especially premium in the cabin but you get what you pay for....maybe we paid too much huh.
For sheer convienience, we opted for this, but i think a BA flight, we might have got at least friendly eye contact.
So in essence, training of staff could be much much better

Norwegian air is involved in a horrible insidious hidden robbery in a collusion with an agent BudgetAir!
I booked a flight for Norwegian airlines through the agent BudgetAir. Later I decided to book 1 piece of checked in luggage. But the agent BudgetAir states that it’s impossible to add luggage through them, I should buy it through Norwegian airlines. Norwegian airlines states in the automatic message and a live chat that they have no access to the bookings made through the agents and can not add extra luggage to the booking.
Norwegian airlines in the chat let out that it’s done in order to push customer buying extra luggage in the airport for the triple price.
I am ready to rise this issue to a higher level, I have all the evidence available.
Stay away from both, it's better to choose any other company to fly with!

I enjoy flying for holidays or work, but some airlines are extremely bad. For the past couple of months, Norwegian Airways has been unable to get flights on time from Gatwick to Oslo! Maybe I’m the unluckiest person, or the airline doesn’t care about the passengers. In the end, we are just numbers or currency symbols (£, €, $) to the CEO, who reports on annual reviews to stakeholders, highlighting increased profits. However, the customer service is terrible. In addition, the trains Stop at 2am, if you wish to go home, you would need to pay over 1500 krone for a taxi, while a train ticket would cost only 360 krone. It seems like an inconvenient and costly situation for travelers. Unfortunately, passengers don’t have a choice because Norwegian Airways is the only airline operating flights from Gatwick to Oslo.

Boarded a flight with zero notification that it had arrived late and would be departing late. They boarded us, closed the doors, pulled away from the gate and told us we would be held on the plane for at least 1.5 hours because the inbound plane had been late and they missed their departure window.

I don’t even know how that’s legal. They’ve offered no water, no apology. They should have notified people the flight was late BEFORE we boarded so we could make other arrangements. Now if I want to do that I’d have to make a big stink.

Hope they get what they deserve.

Sadly, Norwegian Airlines have decided that their business model is best aligned with RyanAir. Or below.
We were not expecting Business Class service but this was truly taking no-frills to a new level. Whether it's cramped seats, charging you for water, grumpy staff. Horrible booking process..
If Norwegian is ever the only flight somewhere, you are best advised to consider other modes of transport.

I was overcharged for an in-flight purchase. I asked for a receipt but the flight attendant never gave me one, but simply walked away.

I have contacted their customer service multiple times but never receive any response.

This is just a minor issue, but if this is how they treat their customers, I am grateful I didn't have any major problems like lost luggage or a delayed or cancelled flight.

I hope I never fly Norwegian again.

I had a wonderful experience flying Norwegian round-trip between London and Stockholm. Both flights were perfectly on time and pleasant, and the self check-in and bag drop were so convenient and fast. I was surprised to get a check-in bag and priority boarding for the very reasonable price I paid for the ticket. The flight back to London from Stockholm (2:30 PM on Monday May 8th 2023) was a particularly good experience. There was some unexpected turbulence and I told the flight attendant that I was scared of flying; she was so kind and checked up on me repeatedly, and told me next time I should let the flight crew know right away that I'm a nervous flier so they can look after me. All in all a wonderful experience with this airline and I would definitely fly with them again!

Impossible to contact customer service if you haven't booked directly with them.

Just charged 395 Kroner ( £30 ) for a small bag with wheels. Same bag that was allowed on the way in. ABSOLUTE SCAM. Please feel free to contact for a full refund.

after a year I'm still waiting for a No-Show documentation (to be provided to the insurance company for refund), I've been asking for it several time without having any response at all. How difficult is to get a no-show document? Your customer service is null. You have been already contacted by my advocate, you will be chased until I don't receive the document, this is a shame

It was nobodys fault that COVID hit the world - it was the way Norwegian Airlines treated me a customer, that I will never use them again. Refused a refund after THEY cancelled THREE flights over a year and then credited me with "Cash Points" these are only good for one thing. Future NA flights. Their response to my letter of complaint, didn't even address that in any way. I hope they go bankrupt.

I booked tickets for me and my family to travel to Norway in December. I took out their sickness insurance that 'theoretically' allows you to ask for a full refund of your ticket if you or a close family member falls ill. This would have been the first trip we would have taken as a family, and we were looking forward to spending some time in the snow with our little toddler! Unfortunately, 3 days before our departure date I contracted covid. I was so pleased with myself for having the forethought to purchase their sickness insurance and thought it would be an easy process to claim back. The next day I contacted my GP and got a sickness certificate which I required in order to claim on the insurance. On the 8th of December, two days before our departure date, I logged into my booking, cancelled our flights and filled in the refund claims form for me and my family, uploading all the necessary documents, including the sickness certificate and a marriage certificate to prove that we were all related.
I got the automated acknowledgement that I have filled in a claim, but then nothing happened. I waited for a couple of weeks before contacting them asking when I should hear back. Of course, by that time10 days had lapsed since our 'departure' date. I had to wait for another couple of weeks just to receive an email from their customer service to say that I should have filled in my claim PRIOR to the departure date, and for this reason they could not issue me a refund. I replied copying in their automated acknowledgment email that proved that I had filled my claim TWO DAYS before the departure date. I never heard back from them. Despite all my attempts to communicate with them, they are not replying to my emails. This is the most unreliable, untrustworthy company I have EVER encountered! I will NEVER EVER use them again!

Return flight from Oslo was a shambles, +2hr delay in the terminal, very chaotic boarding process caused by ground staff. Seats allocated in a way that makes you pay more or sit apart from family on same tickets. Don't bother with priority boarding...makes no difference when boarding. Our flight was due to be over 2hrs late but the crew made some time up and landed then decided to taxi at ridiculous speed to ensure it was 1hr59 late which obviously saves any compensation claims. Was it safe taxi speeds...no. I won't be using Norweigen again. Prices are not competitive either and its a very budget service.

I had booked 2 tickets in 2019 for my parents to fly to Chicago for their anniversary. Both flights were cancelled during 2020 and I have been fighting since to get my money back of nearly £900.

Norwegian airlines refuse to give my money back and no longer flies to Chicago. They now only fly within Europe. I was ONLY given the option to use “cash points” and not a refund (as everyone is entitled to if they cancel the flight). They hounded me with emails for weeks stating “convert them now before you lose your money etc”. I have been battling this for over 2 years with a response once every few months with the same nonsense.

I will not be backing down as I was never offered a refund. It seems like many other people are in this situation too!

First time with Norwegians. A trip to Amsterdam and everything just went well and smooth. Effective app and kind kabine crew. Not last time using Norwegians

I was scammed by booking an overhead cabin bag it says low fare I paid but it came out to be more expensive because they didn't specify online that I was paying the checked in baggage instead. Most of the airlines that I am using they say or specify which particular baggage you paying but in their English website it didn't say there I was shocked that when I received my receipt or notification email from it was a check din baggage which I never needed for a weekend trip not unless I badly need one right? total scam!

Disgusting support for autism / special needs children! Cancelled our 1.5 hour flight with an hour to go. Tried to rebook for the next day with stop overs increasing the travel time to 7 hours! Obvs no way manageable unprepared and with severe food allergies too!! They told me they couldn’t help us. I am so upset and furious at the lack of empathy for a special needs child who struggles so badly with change. The trauma this has caused to my family and daughter is unbelievable. I’ll never ever fly with them again. If you have children with special needs AVOID at all costs. No consideration for disability whatsoever. Promised a refund by the airport staff. When I rang I was told they couldn’t help me. Shame on you Norwegian!!!

Im travelling with 2 instruments and bought 2 carry on bags and priority boarding. The 2 instruments together take less space then 2 carry on suitcases and fit within the size allowance. They decided to take away our instruments to check in with other non fragile things like trolleys. No priority boarding and very bad service. Avoiding Norwegian air from now on.
Walking on board I see pleanty of space. At the gate the lady also took away our passports for 15 minutes, that was a bad experience.