Norwegianairlines Reviews 

Disabled beware'...Avoid this airline even if you have to pay more with another airline.
We needed only a small amount of help with lifting our hand luggage up into the overhead lockers and down again.
We were met with a loud angry apathetic response showing us up in front of the other passengers, even though we had tried to book online assistance and had asked at the help desk. Goodness knows how very disabled people manage with this airline. Priority booking is also a joke so,avoid them'....

Flown with Norwegian a couple of times this year, cant fault them. Flying again with them in the next week, excited!

Lovely attentive staff and great planes. Nothing is too much for the staff and always served with a smile

Had a good experience with them from Gatwick to Oslo return. Quite smooth and efficient.

Always have a plan B when dealing with this company. They are treating their customers poorly, and completely unhelpful if you need any kind of support. Everyone uses this company simply because of cheap tickets. Nothing else of value!

The worst customer service experience I've had.

Me: "So please tell me how to solve it urgently?"
Norwegian Airlines: "Sajeer left the chat"

August 2, 2022. They cannot add luggage but a travel agent also cannot add it. No one cannot add, but it's 50% more expensive to add to the airport and hand luggage can not be added at the airport at all.

Losing time & money. Never recommend to anyone this airlines to deal with.

If I could give a minus star I would. The CEO of this company is a crook and should be in prison. But, of course, white collar crime is seldom prosecuted. They stole almost $7,000 from me. It took years to save this. They are the most dishonest company I have ever done business with. I hope their company folds.

I had 2 bookings for 2 people ref. PKZZ3O and RWSJSY both flights were cancelled during 2020. I have been fighting since to get my money back. It is highly unfair that I do not receive my money back because Norwegian no longer flies to my destination. They now only fly within Europe. I was given points but I am unable to use my points all at once and they have an expiration date. Norwegian no longer goes where I want or need to fly and they refuse to give my money back. It is not right that they should keep hold of my money. I WANT A REFUND.

This company is a joke. They cancelled our flight which was in the morning at midnight. And offered a flight for the day after. (which ruined all plans and left us sleepless thinking what to do) It was a weekend plan and the changed flight didn't work for all of us, and we already paid the non-refundable hotel and return ticket. They have staff to cancel flights and send notificaitons at night while they won't keep anyone to provide customer support during the night. I can't think of a good airline company which doesn't provide customer service at night, as there may be urgent problems. They also don't provide support on cancellations if the flights are booked through an agency. They tell you the agency should contact them, not the passengers (the agency tells us to reach out to Norwegian airlines since we are checked in). I really don't understand the difference between the passenger or the agency reaching out to them. We have booking reference and all the information related to our flight. Cancelling the flight at last minute and ruining our long weekend plan is their fault but we have to file everything and call different places. Yet our problem is not resolved. Agency tells us to call Norwegian and Norwegian tells us to call the agency.

Spoke to a robot... sorry person on the online chat called "Kristina" asked for two simple requests to be actioned and this was not done and kept repeating the T & Cs awful first experience - as per all the other reviews stay clear of this airline- truly terrible.

Really poor service on what they call free booking. IT IS NO SUCH THING!!!
As i needed to rebook my flight i found the travel i wanted to change over to and big was my surprise when i found out the it was more expensive to change my flight than to book a new one!! I called in - waited for loong time on the phone and then got no real explanation but was advised to write a complain on the web. You can only do that if you agree that your travel might be cancelled! And here comes the absolutely worst part. They cancel your Ticket BEFORE you get your complain answered and then they cannot do anything as ‘well you have cancelled your fligth’ i complained again on email and was told that all my money was lost - and my latest email they havent even bothered to answer at all. This is absolutely poor customer service which i actually do not think os at all legal!!

I paid for previous seats to ensure myself and my 13 year old were sat together as apparently when I booked there was only 2 seats left! Come to check in and suprise we don’t have the seats i paid for. Called customer services who couldn’t help and said I needed to put a claim in online. Which I did. I’m now back from the trip and no communication at all. Call and get hung up on! Call and get told different stories from all the call handlers. Last think I have is ‘well the claim is with the right department it’s just in a queue and I can’t tell you where or how long it will take!’ It’s my money you are not refund so I’m putting in a claim through my bank. Disgusting attitude and will never fly with Norwegian again!

Since mid-2021, I have repeatedly made Norwegian's customer service aware that their so-called Premium internet access (paid) on board their aircraft is totally useless.

Three times I have paid for the internet and each time it has not been able to be used, which I have made Norwegian aware of. But they obviously do not really have "time to take care of" my inquiry. I got a somewhat condescending response from customer service at one point that they would look into the matter, but that it was not their responsibility because the service is run by an external provider. But Norwegian uses the internet opportunity in their marketing, so I cannot use that explanation for anything.

Oddly enough, the internet always works fine in SAS planes!

I have also contacted the company on Facebook Messenger, but there I get a kind return message that it is not under their responsibility.

We used Norwegian to fly from London-Helsinki-London. We bought our tickets through Supersaver. We always travel light so we only had our hand luggage with us.
On our way back when boarding the plane we were told that the ticket type we had, no longer allowed us to bring hand luggage on board. We had to pay 40 € per luggage and they were taken to the cargo.
The plane was not full and there would have been plenty of room for the luggage on the plane.
Norwegian said that we should have checked from their website the new rules for the ticket type we purchased and it is not their fault that Supersaver had not communicated to us about the new rules they had put in place.
I don't understand why would any respectful company put these sort of pricing in place that is purely designed to upset customers and it is against the common sense that when buying a ticket with hand luggage this will include a cabin size suitcase. This is only a way to charge extra through planned miscommunication.
We were not charged or told of this on our flight to Helsinki but only charged on our return flight making the procedure feel inconsistent as well.
Norwegian has our contact details through Supersaver as we got text messages about our flights. If they would have wanted to communicate clearly about the changes in their handluggage policy they could have but they chose not to.
Norwegian is profiling to be the cheapest cheap flight aviation company by going into pricing and tricking their customers this way.
Safe to say choosing Finnair the next time

I bought 2 flights for my parents in Brazil before Covid.
When Covid came, the tickets had to be cancelled and according to the Brazilian laws, Norwegian had 12 months to refund the full amount.
Almost 2 years have passed, and the didn't refund. I opened many claims on their website, and the only thing they say is that it was refunded. They don't offer any proof, and remittance advice, anything, and we never saw this money on our bank account.
When I try to call them, they say the same, again, no proof provided.
I'll never fly with them again, and will not recommend them to anyone.

Before Covid lockdown (March 2020) I paid outright for two flights to the USA. When Covid and Lockdown hit obviously everything got cancelled, including my flights. Norwegian offered 20% in rewards if took reward points instead of a refund. On the basis that we would still be going to the USA once lockdown finished this seemed like an OK plan so we did it. of course it didn't all get back to normal and also Norwegian got into money problems. I now find that the 'new' version of Norwegian does not fly to the USA and have totally refused to consider refunding my cash. The reward points are not ones that have been gained through spending money with them but rather my money held for future use. You can't get to speak to a human being, they come back with the same line that 'rewards cannot be exchanged for a refund' It takes weeks to get an answer if you email them. I now find that I can only use the reward points if I fly with them to places I don't really want or need to go to and on top of that they tell me that they will expire at the end of this year. One of the worst companies I have ever dealt with. I had a lot of trips hotels etc booked during Covid, as a lot of people did, every single one of them allowed me to cancel or reschedule... except Norwegian! I'm not expecting the 20% just the cash I paid them.

Frequently use this Company to visit my son in Finland.
Not the best, just low budget banger. Back in April 20 I booked a fight to Helsinki. All set to go when Covid happen.
Norwegian cancelled, but offered a free booking with extra points rather than refund. The Governments urged people to accept the former, owing to financial restaints on the Airlines.
I obliged an rebooked with no real financial gain, as any points under the cost were lost. However I did my bit and helped. I rebooked for August 20.
Norwegian cancelled again, only they own advertising stated this transfer can only be done once.
I waited for the refund.....to no avail. No matter did, or enquired about, Norwegian had no interest.
They had my cash, and they were never going to refund. To add injury to insult the points expire in December. Basic you will travel with use or use you money. So much for trying to help the Airlines.
I have written this morning to state travel will not be on my agenda to Helsinki, before 2023/24, and I will like a refund. No Chance! In in all their legal goobledegook it states cash goes to money, but cannot be reverse. They still have my cash. The 'can only be done once', is also nonsense. They are keeping my money. £300+ for next years festivities.
The customer agent was helpful though, cheers Edna.
Though she emphatically stated there is no refund, She did say you can put in a formal complaint via.....but they will say the same, before cutting me off. Unfortunately I did not read past reviews, only 11% good...wow.
Well done 'NORWEGIAN AIRLINES/SHUTTLE SERVICE. You must now be in Profit!

I was #ROBBED by this company as so many others have, they stole my long haul flight to Florida, scammed me out of my money, offering trips anywhere in EUROPE and their useless flyer mile #SCAM I’m already in Europe, it’s been two years since I’ve seen my family, but I can’t move forward or buy another ticket until this gets resolved. I may never see my family again, because I trusted this budget airline. I’ll continue to tell everyone I kno My story, and share it on all the social media platforms.
Class action lawsuit anyone? There seems to be a lot of people in this situation!

I am another one of the 30,000 customers that had their money stolen from them by Norwegian Airlines. We paid for flights, and they were cancelled. We were never offered a refund, but we were given cash points to use for future travel. The cash points program should be renamed "Scam Points" because you cannot use them to pay for your flights in full. More like a coupon at best. We paid $4000 for 5 flights from the US to Europe, and Norwegian Airlines will no longer provide flights from the US. We were not given refunds, This airlines should simply go out of business as their reputation is not repairable at this point. Many of us will continue to write reviews everyday to warn people of this unethical company. Stealing sums of money of this quantity would surely land individuals in prison for life, but this company gets a chance to continue to steal with seemingly no repercussions. I hope that I live another 60 years so that I can continue to write reviews to warn people to stay away from this airlines because I cannot believe that they were allowed to steal hard earned money from so many customers with no penalties.

Seats were not comfortable, the remote was broken.

Last year 2020 during COVID Norwegian airlines did not refund my family money, even though they promised and said they did refund ...

This was significant loss for my family Trans-Atlantic flight fair for two, which funds they effectively stole from us!

Shame! We live in Europe and we fly frequently. We pledge to never ever use Norwegian airlines regardless of the price.

They are only interested in their own survival as were near collapse even before COVID came.