Norwegianairlines Reviews 

If I could rate minus I would minus 100% - they should refund people for the ending of longhaul flights as per EU law instead we were click baited into a loyalty cashpoint offer (take now before it expires in 14 days!) for reward points which are tantamount to useless. My flight to America no longer exists and i have thousands of cash points which can only be used in Europe and even then only a tiny number of points can be allocated per flight (so you would have to buy multiple Europe flights - so more sales for air norwegian chching! $$$ it is quite clear who this reward program rewards - the airline not the customer whose money they have disingenuously withheld) plus I am in america so cannot use them anyway before they expire.... this is magic money, that you cannot spend except in tiny drips, and that expires in no time at all! This is theft. A scam. It is deeply unethical and i believe unlawful. i will make a claim with a lawyer. I will NEVER EVER use this airline again. Nor will I engage in Norwegian business/leisure more broadly on principle because the Norwegian government has allowed this to happen. I do not trust this airline nor any Norwegian authorities as a result of this daylight robbery. I am deeply appalled as we have all been hit hard by the pandemic. Deceiving and robbing your customers is an interesting approach to a 'loyalty reward' program. Air Norwegian and Norwegian bureaucracy you are a disgrace. An utter, utter disgrace.

I paid for flights to Chicago that were cancelled due to covid. I stupidly supported the airline by accepting points instead of a refund. Now they don't fly to Chicago and now I can only use my points for partial payments of future flights meaning I'd have to spend a minimum of £1200 more with them just to use the points. Oh and that £1200 doesn't cover the other things like hotels and spending money that I'd need for the holidays the flights would take me to.

We're having a baby next year so won't be able to 1. afford that £1200+ for flights and 2. Be able to fly for a big chunk of the time the points are valid for.

They have my money and I won't be getting anything for it, how is that not straight up theft?!

They get to change their terms and conditions to fit them and they've left me over £600 out of pocket. They don't care about their customers. I hope they go bust, I hope their investors and anyone else that makes a profit from that company gets their money stolen too.

I am so so sick of such atrocious customer service. They took my money, changed the rules and now I'm left without.

Er generelt meget tilfreds med dem, men nu efter Corona,hvor de blev rigtigt “sulten” er det en anden sag
Vi skulle flyve til Israel i slutningen af måneden. Israel modtager IKKE turister/rejsende uden israelsk pas (en ny restriktion…). Det er jo Corona tider…
Der er nul/ingen Corona undtagelser længere hos norwegian. Vi fik at vide fra en medarbejde i kundeservice at “flyvemaskinen flyver til Israel” så er der intet hensyn at tage!
Men vi KAN IKKE komme ind i landet, hvad gør vi så…. Prøver at redde vores ferie investering. Norwegian vil have ekstra 2600kr for at ændre dato på billetterne (2stk). SUK OG SNYD. Vi kan ikke gøre noget ved de israelske myndigheders Corona restriktioner.
Det burde være andre muligheder

Generally very happy with them, but now after Corona where they got really "hungry" it is a different matter
We were supposed to fly to Israel at the end of the month. Israel does NOT accept tourists / travelers without an Israeli passport (a new restriction ...). These are Corona times ...
There are zero / no Corona exceptions anymore with Norwegian. We were told by a customer service representative that "the plane is flying to Israel", so there is no consideration!
But we CANNOT get into the country, so what do we do .... Trying to save our holiday investment. Norwegian wants an extra DKK 2,600 to change the date on tickets (2 pcs.). I think swindle. We can do nothing about the corona restrictions of the Israeli authorities.
There should be other option

Gave us a refund as "points" under false pretenses. They cancelled all flights to and from the USA without warning shortly after. Now I have a ton of points for an airline that is no longer in my country. On top of this I can only use a small portion at a time due to their changes in point usage policies. To make matters worse... They will expire. F%ck this garbage company. A bunch of money grubbing thieves. A bunch of rich greedy a$$holes who are still stuffing their faces in luxury at the expense of others.

I'd booked a flight from Gatwick to Helsinki with a change of plane in Stockholm. Only when I came to check in (you can only check in 24 hours before the flight) did the website imply - but not make it clear - that I might need a PCR test in order to transit through Stockholm airport (No PCR test needed to enter Finland.) I tried phoning to confirm this. When eventually - and it really was an unacceptably long wait, because they won't employ enough operators - someone picked up the phone, she had no idea about any regulations, and wasn't interested in finding out for me. The whole attitude of Norwegian is that once they've got your money, they couldn't care less, and they don't mind telling you so.

Cheats. Prepaid 500 kroner to have a seat next to my daughter in row 4 on her birthday trip. Arrive at the aircraft to find that I am in row 19 and she is in row 17. NEVER EVER USE THIS AIRLINE. TOTAL RIP OFF.

My favourite airline. Flight on time, super cheap and WiFi. Amazing.

Still waiting for my refund after one and half years. Called them up and the answer was to wait longer but they could not give me a time limit, an email address or a postal address - booking reference S32AB2. Eventually the contact support hung up on me and she told me that this was protocol.

Will not forget this and not fly with Norwegian again.

Please never use this company, they are untrustworthy and stole my money!

I booked a flight to New York with them in good faith. The flight was cancelled due to Covid. They asked me to accept Cash Points as the refund, which I stupidly did to help them out during the difficult period, with the view that I would rebook the flight a year late.

They now no longer fly to New York, they stopped accepting Cash Points for a period and now will only accept Cash Points for a small portion of any future bookings, so I'd have to book (and pay more) for about 20 short haul flights.

Despite all of this, they will not refund the Cash Points and have basically stolen my money.

They are a disgrace and I hope they go out of business soon to protect other consumers.

This company is a disgrace. I booked a refundable flight. My flights were changed making it impossible for me to travel. I requested a refund via phone calls, web chat-bot and email. Months later I have still not had my money back.

We had a round trip flight booked with Norwegian Air last spring from San Francisco to Rome and return. . Due to Covid the flight was cancelled. I called Norwegian about a credit for the flight and was given the option then of a refund or points in the rewards program that could be redeemed for flights at a later date. As we had every intention of travelling at a later date (post covid) we opted for the rewards points. We converted credits to the rewards points at some point about a year ago. In January of this year Norwegian announced that they would no longer fly "long haul" routes from North America to Europe. since I live in Nevada the rewards credits I converted to were now worthless to me as I don't live in Europe and will never be able to use these credits. I contacted Norwegian and explained the dilema. I was instructed to e-mail customer service at Norwegian and plead my case with them. I never got a response. I went through my credit card company (Capital One) and filed a dispute. They sided with Norwegian (shame on them) and I am now out about $ 1,700. Norwegian Airlines are thieves!!

Like everyone else writing reviews on here, these crooks have stolen over $1400 from me when they cancelled our flights from NY-London due to the pandemic.

They now won't answer me over a year later, or offer any form of compensation whatsoever. How is this company still legal?

If you have not used them, DO NOT. I cannot stress this enough. They're scum.

We have always traveled with Norwegian Airlines, and always loved in. This year we got a really unfair experience, we got a 1500 kr GiftCard as a present, and due to covid-19 it did NOT expire 31.12.20 (as originally) but thw GoftCard got an extension to Dec 31st. 2021. But when we reached out in order to use it, we were informed it expired 31. Dec 2020, even though we received an mail saying: "Vi ved, at du måske ikke har været i stand til at bruge dine hårdt optjente CashPoints endnu, så vi har automatisk forlænget gyldigheden af alle CashPoints, der udløber i 2020, til den 31. december 2021".
Pretty shocking experience.

Stay far away from these guys. Usually when you see this many negative reviews theres got to be a silver lining there really isnt. 20th May 2020 Flights booked to Chicago from London, flights got cancelled for obvious reasons. Then tried getting money back was convinced by an assitant to convert to points. Why not? Reputable airline. Boy... As of right now they wont let any members even spend the points and not just that 1 cashpoint was worth 1 norweigen Krona and I was given 237 Cashpoints less then what I should have been given from British pounds to norweigen Krona. Sent an email, phoned cant give it back. I will never ever get the service I paid for and thats just reality. Be wise, the money is gone. Ive just sucked it up they will try everything in there power to not give you back YOUR money. Much like others I have recieved nothing from them the fact that the higher ups arent thrown in jail is simply mind boggling.

Like everyone else has said, this company runs like a criminal organisation. The fact that they are still allowed to operate tells you everything you need to know about whose side the government and regulators are on. I had two flights cancelled in July 2020 the day before departure and immediately wanted a refund. I called them and they told me that in order to get the refund, I would first have to convert my points into CashPoints. I challenged this and explained it sounded risky to take them at their word, but figured such a large company regulated in the UK, EU and Norway would not actually lie in that manner – if one customer service representative lied, surely another would come to my rescue and rectify the situation. After more than 20 calls and numerous written complaints (in English and Norwegian) I have accepted that I will never see that money again. As a Norwegian I am ashamed that my government keeps pumping money into this pathetic group that has been disappointing customers for years. If they do survive once again by taking money from defenceless customers and gullible taxpayers in Norway, I hope at least their reputation will bring them down in the end.

Had our flights cancelled in July 2020. We had booked them directly with Norwegian. Didn’t get notified about the cancellation but had to actually call Norwegian 2 days prior to our flight to ask what’s going on to find out. Applied for a refund immediately, took them two months to get it approved saying refund would be issued soon. Chases them for few months and finally they said it would be refunded within a month which was a complete lie as they went into this whole company restructuring scheme a week later so they clearly delayed things on purpose. It’s been now 9 months since our flight, months and months of no communication, no refund, no clarity on what we can expect and we’ve been just left guessing with false promises. Absolutely ridiculous behaviour and although I was a loyal customer before will not be booking with them EVER again as my trust is gone for good.

Wow this company has some balls, like many of the reviews I've read we were due to fly to New York in Aug 2020 with this airline, covid happened and my wife was given 2 options by them lose the £2149 or take cash points which she accepted 12 months on still no flights and the world suffering with from the pandemic, they offer to extend the Bloody points to 2022 we say no we want the money back please, this is not working for us. They give my wife the runaround. Finally I contact Nationwide credit card disputes and got the money refunded.
We took it and paid our council tax. As the credit card was in credit.
Norwegian airlines counters my claim saying everything was non refundable and that we cancelled hence they should be able to keep £2149 yes free money we should be at a loss when no service was rendered.
Absolutely shocked I've been speaking with nationwide who seem to think I should pay this debt for their errors. Consumers have no rights even when you play by the rules. We will never ever have any dealings with Norwegian airlines, I urge others to avoid them like a plague.
I rate them as💩💩💩

Had my flight cancelled due to covid and they instantly refunded me all my money with no arguments. Excellent!

Will never use this airline again, they cancelled their flights due to COVID which is completely understandable, and they make you take their cash points to rebook a flight later, but then they changed they will no longer fly to the USA where you originally booked and refuse to refund the money. You get told you have to use the cash points in Europe. To insult us even more, if you wish to fly from UK to a European destination such as Spain you have to fly to Norway first then change and fly to Spain. So booking a flight to USA they feel they are doing you a favour by allowing you to fly to Europe instead via Norway and refuse to refund and do not answer emails either. Have been waiting a month for a response to my email now. Stay away from them.

I was tricked into accepting cash-points that are now unusable and non-refundable. The customer service is either unreachable or unhelpful. I feel cheated and scammed.