NOTINO UK Reviews 

I have been a genuine user of Smashbox Photo Finish Foundation Primer for some time, so I know how the product should look and perform. The tubes I received had a noticeably different texture and consistency from the product I have previously used, which led me to believe they were faulty.

I contacted Notino promptly and began the returns process. To support my complaint, I provided a video showing the issue. However, because the fault relates to the product’s texture and how it performs when applied to the skin, it is much more apparent during use than it is in photographs or videos of the product in the tube. This has made it difficult to demonstrate the problem, despite my efforts to provide evidence.

As the products were faulty, I asked for a prepaid return label but this was refused. Instead, I was advised that I would need to pay the return postage myself and then seek reimbursement afterwards. Based on my understanding of UK consumer rights, customers should not have to bear the cost of returning goods that are faulty, so I was disappointed that a prepaid return label was not provided.

Unfortunately, I then became ill and was unable to return the items within the original timeframe. Although the original complaint was closed, I was advised to contact customer services if I wished to continue with my complaint. I have now done so and the matter is being considered again. However, I have found the process frustrating and have felt as though I have been going round in circles trying to resolve what I believe is a genuine quality issue.

I am still willing to return the products and hope Notino will review my complaint fairly and resolve the matter. Until then, I remain disappointed by the level of customer service I have received.

I had an excellent buying experience with Notino. The products I bought were very competitively priced, had been difficult to source elsewhere and they arrived promptly and well packaged. Well done Notino!

Very disappointed with my experience with Notino.
I selected delivery to an Evri ParcelShop when I placed my order because it was the most convenient option for me. However, the parcel was addressed in a way that made it appear to be a home delivery with my name, so the ParcelShop refused to accept it. The parcel was sent to the shop twice, and both times it was rejected and sent back.
I spent two days waiting and travelling, only to end up without my order. The products were supposed to be a birthday present, and because of this delivery error, I didn’t have the gift in time.
The most frustrating part is that this issue appears to have been caused by the way the shipment was prepared, not by the ParcelShop. I expected a much smoother service from a large company like Notino.
I hope Notino improves its delivery process and takes more responsibility when mistakes like this happen. Unfortunately, based on this experience, I cannot recommend ordering from them , if you need your parcel to be delivered to a pick up location.

Happy with my purchase. I need it for my frizzy hair. Now they are shiny and look well. Fast delivery and satisfy with a product.

The products are not labelled in English and when I asked for further information I was told to look on the web site despite this being a legal requirement in UK law to provide all labelling in English despite where or how it's sold. Notino you need to get you act together or face possible legal action.

Utterly useless when the product fails mo phone answering no email correspondence except we are busy
Avoid this company..rubbish company
Buy at your peril if its wrong or breaks down pay extra through high street dealers in the uk
Remember DO NOT USE THIS COMPANY
You were warned

"I love shopping with Notino UK! Here is why I keep coming back.
Their items are price-matched (if not better) and their customer service is fantastic.
The personal touches they offer, like engraving and gift wrapping, make receiving the products feel so much more special.I personally love it! X
Highly recommend!"

We will NOT be using this company again! My son purchased a bottle of aftershave however was sent a bottle of shampoo and heat resistant hair cream instead! Notino has confirmed that since the parcel weighed the correct amount when it left the warehouse they will not refund or replace with the correct item.
Absolutely disgusted with the customer service, my son may as well have just flushed £140.00 down the toilet!
An absolute SCAM!!!

Honestly terrible. Orders don’t arrive. Unhelpful customer service staff

Always a great experience with these guys, amazing selection of fragrances and at great prices.

I placed an order which arrived after I’d gone on holiday, package was delivered damaged, one item missing and another had leaked inside the box. I’ve sent NOTINO two emails now and have heard nothing back from them apart from computer generated email saying how busy they are. Bit disappointing- I hope I hear from them soon as the prices are reasonable and would consider ordering again if this situation gets sorted.

UPDATE:

Pleased to say NOTINO contacted me. I sent them pictures of the damaged package and provided details of the missing item and today I received a replacement item. I’m very happy with the way they dealt with my query and have changed my stats accordingly!!

Appalling service, appalling CS, they pass the buck continuously. I returned item, was promised a refund within 14 days. Have called and emailed more than 12 times. Either they don't pick phone up. or their refund system was down. Every excuse possible. More than 3 weeks later, still waiting for refund.
BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY

great price and fast delivery

Terrible company avoid!
Didn’t even receive my parcel, they said I had returned it but I hadn’t as it had not even turned up. Terrible customer service.

I have been a loyal Notino customer for years and have spent hundreds of pounds with them. Unfortunately, this experience has completely destroyed my trust in the company.
I received my order on 30 June 2026, and one of the three items was incorrect. I ordered Etat Libre d'Orange – Hermann a Mes Cotes Me Paraissait Une Ombre, but inside the correctly labelled box was Wrong Baby I Don't Swallow. The box also arrived without its protective cellophane seal.
I reported the issue immediately and provided all the evidence requested by Customer Service, including photos of the parcel, shipping label, all items, and the incorrect perfume.
Since 30 June, I have received no update and no resolution. My emails have simply been ignored.
I expect Notino to either send the correct perfume I ordered or issue a full refund for the incorrect item. Until this matter is resolved, I cannot recommend shopping with Notino.

I was really disappointed with my experience ordering from Notino.
My original order was lost and had to be reissued using a different courier.

Unfortunately, that replacement was also delayed, meaning my parcel arrived almost two weeks later than expected.
Trying to contact customer service was frustrating too. On one occasion, I called during normal hours only to find their phone line was unexpectedly closed, making it even harder to get an update on my order.

After all the delays, inconvenience, and time spent chasing my parcel, the only compensation I received was £3.49, which felt completely inadequate given what happened.

While the issue was eventually resolved and I did receive my order, the overall experience left a lot to be desired.

The lead inside the eye pencil I received was broken throughout. I contacted Notino via email but got no response.

Very happy with my purchase, was kept updated on delivery. Great service thank you.

My son ordered aftershave but received a parcel with a can of hairspray. Notino have so far refused to accept responsibility and refund him, saying they sent the package correctly. The courier won’t take responsibility either as they say the packing wasn’t damaged. Notino are no longer responding to my emails, leaving my son out of pocket. Can’t recommend!

Dreadful customer service from start to finish - 2 broken items sent out and 2 not as advertised on website. I’ve spent over a month trying to resolve the issues with Notino but have finally had the items collected by them today. Would never use this company again and will be sticking to UK retailers in the future.