NOTINO HU Reviews 

2,434
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that they always find what they are looking for, noting the wide selection of brands and products available on the platform. Shoppers also love the extremely fast delivery service, highly competitive prices, and the nice little extra gifts that often come inside the package. However, some customers also noted frustrating issues such as missing items from their orders or problems with promotional gifts. A few reviewers were dissatisfied with receiving damaged items, unexpected postage fees, or concerns regarding product authenticity. Others expressed disappointment about unhelpful support responses when trying to resolve these unexpected delivery and order problems.

What people talk about most

Product

Reviewers highlight positive aspects of product variety and quality, noting they always find what they need... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments are extremely quick,... See more

Price

Users describe satisfaction with price, highlighting reasonable costs, great discounts, and frequent sales... See more

Order

Customers had positive experiences with order, highlighting good prices and an easy-to-use website. Reviewers... See more

Quality

Consumers find quality to be positive, highlighting a wide selection of excellent products and original items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What I like most is the quality and the wide selection of brands. Prices are often better than in some shops. Shopping is easy, tips and offers are relevant and useful.

Rated 5 out of 5 stars

Webshop remembers my needs - I can get the goods in a shop near to me - shop often has actions about my favorit items

Rated 5 out of 5 stars

Usually I buy perfume. I like this shop becuase the products are real and no surprise. The delivery is extremely quick and the salesgirls are nice.

Rated 5 out of 5 stars

I always find what I'm looking for, I like the products as well as the easily usable webshop.


Company details

  1. Perfume store
  2. Cosmetics shop

Information provided by various external sources

Eredeti, márkás parfüm, parfümszettek, teszterek, parfümök az Notino.hu online webáruházban. Női és férfi parfümök kedvező áron. Akár 50 %-os árkedvezmény. Parfüm teszterek, ajándékszettek széles választékban.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(2,434)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The product I ordered is fake

The product I ordered is fake, not original. It has similar fragrance but it's absolutely not long lasting. I used to have this parfume from another shop and it was on another level. Be careful to order from here. I won't do it again.

6 November 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Dni,
Thank you for your review and we are very sorry that the quality of the products you purchased from us was not satisfactory. As a company that has been in business since 2004 and currently sells products in 28 countries and enjoys the trust of millions of customers, we want to assure you that the products you buy from us are genuine. We source our products directly from the manufacturer or from trusted suppliers and there is no possibility of counterfeit products being included in the products you buy from us. All products purchased from us can be claimed within 2 years by all our dear Customers and, if the product is tested and the quality is indeed not satisfactory, we will process it according to the Customer's request. We are confident that if you buy from us in the future, your next purchase will be a smooth one.
If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 2 out of 5 stars

Stock management problem

I recommend changing the stock management program to a more modern one. I have just finished sorting 2 packs (Discovery box) of perfume samples. After successful payment and ordering, I received a letter saying that one of the samples is out of stock, so one of the complete packages will be cancelled. It was not stated in the letter which one. I immediately wrote to customer service, and the correspondence revealed that: they could not subsequently change that one randomly; nor could they tell me which one was out of stock. But of course I could have a new parcel sorted, at extra postage, which will either work or it won't, given that it still hasn't been established which pack was the problem in the first place, let alone which sample is out of stock. Unbelievable!

2 November 2023
Unprompted review
Rated 5 out of 5 stars

There is a huge array of products to…

There is a huge array of products to choose from, usually for good price. If you order to your home, the delivery is super fast, and the estimated delivery time is always accurate. If something is not in stock, they will inform you, and not charge you for that certain product.

26 October 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Elma,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 5 out of 5 stars

Very good service

It works as it has to work. Large selection of products, user-friendly website, quick delivery.
I particularly like the fact that I have a lot of options to choose from when it comes to delivering my parcel.

23 October 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Anna,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 4 out of 5 stars

English version of the website

You have a great selection of products, and I'm really happy with the prices. However, I would enjoy your website even more if there would be an English version of the website. I think it would be an excellent option for a lot of expats.
Thank you for your consideration.

7 October 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Tiana,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. You may want to change the language in your browser to see our website in English. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 4 out of 5 stars

The only store in Hungary where I could…

The only store in Hungary where I could find the bio products from Urtekram I'm using.
Besides, the order is usually ready for the next day for pickup at the local mall.
I could find the products cheaper elsewhere, but fast delivery is more appealing to me.
So far, I'm satisfied with their service.

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use

Clear description, I found the wanted products easily, quick order, fast delivery.

4 August 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Katalin,
thank you for such a warm feedback. It is very important to us!
We are happy to hear that you are content with our products and services. You are always welcome to contact us via phone at +3642-220141 or via email at info@notino.hu should you have any additional questions or suggestions for improvement.
Have a lovely day,
Your Notino

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