NOTINO HU Reviews 

2,435
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that they always find what they are looking for, noting the wide selection of brands and products available on the platform. Shoppers also love the extremely fast delivery service, highly competitive prices, and the nice little extra gifts that often come inside the package. However, some customers also noted frustrating issues such as missing items from their orders or problems with promotional gifts. A few reviewers were dissatisfied with receiving damaged items, unexpected postage fees, or concerns regarding product authenticity. Others expressed disappointment about unhelpful support responses when trying to resolve these unexpected delivery and order problems.

What people talk about most

Product

Reviewers highlight positive aspects of product variety and quality, noting they always find what they need... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments are extremely quick,... See more

Price

Users describe satisfaction with price, highlighting reasonable costs, great discounts, and frequent sales... See more

Order

Customers had positive experiences with order, highlighting good prices and an easy-to-use website. Reviewers... See more

Quality

Consumers find quality to be positive, highlighting a wide selection of excellent products and original items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What I like most is the quality and the wide selection of brands. Prices are often better than in some shops. Shopping is easy, tips and offers are relevant and useful.

Rated 5 out of 5 stars

Webshop remembers my needs - I can get the goods in a shop near to me - shop often has actions about my favorit items

Rated 5 out of 5 stars

Usually I buy perfume. I like this shop becuase the products are real and no surprise. The delivery is extremely quick and the salesgirls are nice.

Rated 5 out of 5 stars

I always find what I'm looking for, I like the products as well as the easily usable webshop.


Company details

  1. Perfume store
  2. Cosmetics shop

Information provided by various external sources

Eredeti, márkás parfüm, parfümszettek, teszterek, parfümök az Notino.hu online webáruházban. Női és férfi parfümök kedvező áron. Akár 50 %-os árkedvezmény. Parfüm teszterek, ajándékszettek széles választékban.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(2,435)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another terrible service with Notino!

Another terrible service with Notino!

No option for pick up service location in Buda side.
The delivery time is only informative.
Email confirmations do not reflect reality.

Notino, you should invest in a more reliable delivery company like GLS. They do what they say.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Happy

Correct, good prices, gifts, vouchers and fast delivery

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Free shipping

Really high quality makeup products. The costumer service is also very fast and very helpful. Love this site!
They have a free shipping, but the product i wanted to buy was basically a service, and thats why they wanted to charge me shipping fee. I asked why. They immediately replied that if i put anything else in the online bag to buy, the free shipping will be there. True! Thanks for your help.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Good deals are No 1.

Good deals are No 1.
Notino has a wide variety of healthcare and cosmetic products. The advantage of online shopping at a modest price for courier delivery and time by time discounts I can count on good deals. This is the main reason why I'm a returning customer.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

bad customer service

made an order, received all but one product. when i reached out they said they would search for footage in packing my order. never followed up, i wrote another email and again never got a response. didn’t end up receiving the product or my money back. absolutely unprofessional, scamming company.

3 January 2024
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear KN,
Thank you for letting us know.
I am very sorry that you are not happy with your last order. It is important for us to receive positive feedback from our customers, so you can still make a complaint to the company in these cases if the product has been delivered to you incorrectly. Please contact us as soon as possible between 8-16:30 on weekdays at +3642-220141 or by email at info@notino.hu.
My colleagues look forward to hearing from you so that we can find a solution to your satisfaction as soon as possible.
Best regards,
Notino

Rated 1 out of 5 stars

A damaged bottle

I ordered the discovery box with 5 samples, one of which was damaged. The bottle was cut in half. Why did they put an empty bottle cut in half in my order? I will never order from Notino again.

26 February 2024
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Ada!
Thank you for letting us know.
I am very sorry that you are not happy with your last order. It is important for us to receive positive feedback from our customers, so you can still make a complaint to the company in these cases if the product has been delivered to you incorrectly. Please contact us as soon as possible between 8-16:30 on weekdays at +3642-220141 or by email at info@notino.hu.
My colleagues look forward to hearing from you so that we can find a solution to your satisfaction as soon as possible.
Best regards,
Notino

Rated 1 out of 5 stars

Great webshop with horrbile customer service

Great webshop if you don't have to interact with customer service, but as soon as you have some issues, it turns into a terrbile experience where they ask you to send photos again and again until you give in and decide it no longer woths the time spent on it. Today I was asked for the third time to make new photos of the delivery package in case of a damaged product, because obviously the firstly made photos weren't enough...

2 January 2024
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Ivett,
Thank you for letting us know.
I am very sorry that you are not happy with your last order. It is important for us to receive positive feedback from our customers, so you can still make a complaint to the company in these cases if the product has been delivered to you incorrectly. Please contact us as soon as possible between 8-16:30 on weekdays at +3642-220141 or by email at info@notino.hu.
My colleagues look forward to hearing from you so that we can find a solution to your satisfaction as soon as possible.
Best regards,
Notino

Rated 1 out of 5 stars

Order number 68427322 from the Notino…

I ordered a product from the Notino website on December 23. I gat a notification about the receipt of the package, writing that I can pick-up it until the close of store on the 27th.
On the 27th after the Christmas holidays, I went to the pick-up point for my package, where I was told that the package had been returned!
I also used a gift coupon for the order, which the store couldn't credit, so after I have to take care of that as well. I will never buy from Notin again!

27 December 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Judit,
Thank you for letting us know.
I am very sorry that you are not happy with your last order. I see from the order number that your complaint has already been processed by my colleagues, I hope you were satisfied with the processing. Our company is constantly working on improvements and feedback from our customers is important to us, so if you have any comments, we would be happy to hear from you by phone, weekdays between 8-16:30 at +3642-22014 or by email at info@notino.hu.
Sincerely,
Notino

Rated 3 out of 5 stars

cnt pay by card

It was hard to order, to step back to some products, and I could not pay by card even though I had always paid by this card before.

26 November 2023
Unprompted review

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