Notion Reviews 

Misleading and Disappointing: Why Notion’s Affiliate Program Isn’t Worth Your Time

I’ve rarely felt so frustrated by a company as I have with Notion. What was supposed to be a mutually beneficial affiliate partnership turned into a deeply disappointing experience that left me feeling ignored and exploited.

The main issue? Notion has failed to honor even the most basic commitments to its affiliates. I invested time and effort into referring new users to their platform, expecting fair compensation as promised. Instead, when it came time to receive earnings, I was met with complete silence. Despite multiple follow-ups, I’ve received no response, no payment—nothing.

The lack of communication and accountability is staggering. It’s not just unprofessional—it’s downright disrespectful. Notion’s affiliate program lacks transparency, and their support is virtually nonexistent. For a company that promotes productivity and collaboration, the disconnect between their values and their treatment of partners is astounding.

This isn’t just a case of poor service—it borders on deceptive business practices. If you’re considering joining Notion’s affiliate program, I strongly urge you to reconsider. There’s a very real risk that you’ll do the work and see none of the promised rewards.

After this experience, I’ve completely lost trust in Notion. Their failure to communicate, pay, or take responsibility speaks volumes. Affiliates deserve better.

Think twice before promoting Notion. Your time and trust are worth more.

I strongly advise against switching to the Plus plan. If you upgrade from the Free plan and miss a prepaid invoice, they won’t just downgrade you back — instead, they’ll issue another invoice and lock you out of all your data and workspaces, including content created during your time on the Free plan.

Considering this risk — along with the underwhelming AI features — the Plus plan simply isn’t worth it. There are better, more user-friendly alternatives out there.

I had to cancel my credit card because of this app.

The app was fine. The one star is because after upgrading to a paid account in February 2024 I was never able to stop the payments, even though I stopped using it and closed my account. Again: the app worked fine. Used it together with some other people for a creative project: we liked it fine. We didn't like it enough to keep using it, so I reverted it back to a free account sometime in the fall of 2024. Then later on, realized I was still getting charged. I assumed I'd done something wrong, so on December 9 2024 logged in to my free account to figure out what step I failed to take. I thought I'd gotten it done but a couple months later: still getting charged. Every month. So on February 10 2025 I write to their billing dept, explaining all this. They never respond, I keep getting billed, and now, April 11 2025, I'm on the phone with my credit card company, who tell me the only way to stop the charges is to fully cancel my credit card.

So again: it's fine. The app is fine. But whatever's going on in their billing department cancels out all of its qualities.

They claim on their website that there is a 90 day devolution policy guarantee but in reality they don't accept anything back and their TCs expresse the opposite of what is displayed in their website.

I’ve been using Notion for over two years now, and honestly — I can’t imagine how I ever managed without it. It’s probably one of the very few apps that flawlessly syncs all your notes across your PC, phone, and other devices — even on the free plan!

To be honest, I never even checked if there are any limits on the free tier, simply because after using it actively and daily for more than two years, I’ve NEVER hit a single one.

I won’t try to list all the features — there are tons, and they genuinely boost your daily productivity by dozens of percent, if not more. Your thoughts, plans, ideas, tasks, and events are always perfectly organized and instantly accessible from ANYy device, anywhere in the world.
Where else can you get something like that? Easily one of the best apps I’ve used in the past decade.

Using Notion daily for my work and personal life planning! Really love how you can build anything and everything on it, but hope they are more transpeart about their billing and if extra charges have triggered

Useful tool, horrible billing practices. You'll get charged a full year subscription for new members without any prompt or notification. No refund given if you do not spot the mistake within 3 days. Dark UX patterns in their billing.

Terrible UX w/r/t billing. I incurred thousands of dollars of fees because an admin added users without ANY indication or UX showing that they would be added to the annual plan. Notion does not acknowledge that this is NOT industry standard UX. Terrible customer service. Would simply not respond to the issue.

I have used Notion on and off for the last 6 years for both personal and business purposes. The core system is very useful as a productivity tool. There is a learning curve to use it effectively and it can be easy to spend more time building templates and systems than you will save using the systems.

My biggest complaint is with their billing and support. Every member that is added to a workspace will cost you, there is no "Viewer" option unlike other team productivity workbase tools, and this is fair if members are using the tool and getting value out of it. The problem is you ARE NOT informed of this billing when you add members to the team and there is a 3 day refund window policy. I only found out about the billing after looking at my credit card statement. I requested a refund for the seats I was charged for without my knowledge, not the one I willingly purchased, 4 days later - unaware of the 3 day policy - and was told I was eligible for a refund for the licenses I was not aware I was buying. Later when I went to get the refund I was told I was uneligible for a refund as it was outside the 3 day refund window. After escalating the refund request to another team I did receive the refund I requested; however I was not informed by the support team this would happen, all my licenses got revoked, even the one I willing paid for and did not ask to have refunded and my data was set to expire within a few days. Again, the only reason I found out about the refund is from looking at my credit card statement.

I am done with Notion forever. There are so many better tools out there both for your time and your budget.

No customer service team. They are a nightmare to work with. There are a million products out there that do the same thing that aren't anywhere close to as hard to work with. Save time/money/stress and don't use them.

This is my first-ever review, but Notion’s support was so bad that I had to write it. I canceled my paid subscription, yet out of nowhere, I was charged 3.5 times more than usual. Their support claimed it was because I added a user — which I never did. When I asked for a refund, they refused at first. Only after insisting did they offer me a laughable $12, while they basically stole around $60 from me. I repeatedly asked to speak with a supervisor, and they consistently ignored me. It was only when I involved their legal department and head of finance that I finally got reimbursed.

I still have a freemium account, but after this ugly experience, I don’t enjoy using it at all. Avoid Notion!

I’m writing this review to warn others about Notion’s deceptive billing practices, inaccessible customer service, and complete lack of accountability. What started as a simple subscription downgrade request turned into a months-long nightmare that left me financially strained and deeply frustrated. If you’re considering Notion, think twice—their app might be sleek, but their customer service is a disaster.
Here’s what happened: I signed up for Notion’s premium plan but quickly realized the app didn’t offer the features I needed. I hadn’t used it in over two months, so on March 13, 2025, I emailed their support team to downgrade my account to the free plan, as their emails had stated I’d lose premium access if payment failed. I was fine with that—I just wanted out of the subscription. Instead of honoring my request, Notion kept trying to charge me. On March 18, 2025, the second funds hit my account, they deducted the payment—despite my clear instructions to downgrade.
I immediately requested a refund, explaining that I’m unemployed and needed the money for a specialist medical appointment that day. Because of Notion’s actions, I had to borrow money from my son to cover the cost, adding stress to an already difficult situation. Their response? A canned email from “the representative” (who, by the way, is just a Campus Ambassador, not even a proper support rep—more on that later), citing a 3-day refund window and refusing to help. The invoice they charged me for was issued on February 22, 2025, but I’d already requested a downgrade on March 13, well before the payment was taken. They ignored that completely.
It gets worse. Notion’s emails are contradictory and misleading. I have a screenshot of an email stating it was their “last attempt” to process payment, but the representative later claimed they can retry up to 8 times over a month—a direct contradiction. He also mentioned an unpaid invoice from January 22, 2025, but I’ve searched my inbox, spam, and trash—there’s no such invoice. Either they never sent it, or they’re making it up to justify taking my money. When I called them out on this, they went silent.
Their downgrade process is a joke. They told me to downgrade via the web app (Settings > Billing > Change Plan), but I only have mobile access and told them so multiple times. Here’s the kicker: I could delete my account on mobile with no issue, but downgrading? Impossible with their instructions. They set me up to fail and then blamed me for it.
I escalated my complaint, demanding a refund and for someone senior to step in. The person responding, who I later found out on LinkedIn is just a Campus Ambassador (basically a student rep for marketing, not support), refused to escalate. He kept hiding behind “policy,” even though I hadn’t used the app in months and had clearly requested a downgrade. I gave them a 24-hour deadline to respond—three days ago. They’ve gone completely silent, which shows how little they care about their customers.
Notion’s behavior is predatory and unethical. They ignored my downgrade request, took money I couldn’t afford to lose, and left me to deal with the consequences. I’m now pursuing a formal complaint with the Department of Fair Trading in Australia (where Notion has an office in Sydney) and considering the Federal Trade Commission in the US (their HQ is in San Francisco). I’ll also be sharing this experience on every platform I can to warn others. Notion might have a shiny app, but their customer service is a black hole—don’t trust them with your money.
If you’re thinking of using Notion, beware: their billing practices are deceptive, their support is inaccessible, and they’ll leave you high and dry when things go wrong. Save yourself the headache and look elsewhere.

HARD TO USE
was absolutely loving the app until I added a page then my other pages deleted I couldn't get them back and it took my an hour to create them I tried to put them into another page and it also didn't work its very hard to use dosnet make sense wanted to rip out all my hair never use it unless you want to cry please do not use!

Really bad! doesnt let you delete blocks and re use them
Very greedy company!

its a scam bassicly and will waist allot of your precious time

do yourself a favor and stay far away from this garbage

Expensive, sluggish UI on iPad, need to make it better

I really loved using Notion in the past. But now they want to charge me the double amount for an extra seat that I never booked nor confirmed.
Customer support seems to stubbornly insist on whatever policies, that they can not take out the incorrectly billed seat.
Obviously they prefer losing a former happy client for a ridiculous extra profit of 120 bucks.
Very disappointing business practice though...
I am out! Do not recommend!!

Forces AI down your throat.
i DONT WANT an AI to pop up at the press of a spacebar, and YOU CANT TURN IT OFF easily unless you are a paying customer! ridicolous!

I am surprised by the restrictions you impose on users to unfairly increase the number of subscriptions that we do not need.

I have been waiting for 2 weeks and they have not still solve my issue. This is so frustrating.
They have a really amazing product but the support is terrible.

By far the worst of all productivity platform I used by a large margin. Most of the time I can't even login due to error.

Against my better judgement, I spent $240 for subscription for two reasons. My partner wanted to use this trash (she no longer does) and the free version won't allow us to make changes whatsoever.

I'll reach out to support and get refund but I doubt I'll hear anything back.