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Nous Reviews 732

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its seamlessness and efficiency, making the process of finding better deals and switching providers incredibly easy. Many people highlight the significant savings achieved on utilities, mobile, and broadband, often without any effort on their part. The customer service is frequently described as excellent, with swift communication and helpful updates throughout the entire process. Reviewers appreciate the user-friendly experience, noting that the company handles most of the work, allowing them to save money effortlessly. However, some people experienced issues with the transfer process, leading to higher tariff rates due to difficulties encountered.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, swift, and efficient,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers reporting significant savings on... See more

Price

Users describe positive interactions with price, with many reporting significant savings on various services... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more

Rated 5 out of 5 stars

Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more

Rated 5 out of 5 stars

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more

Rated 5 out of 5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more

Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

732 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Energy switch

Nous handled my energy switch and saved me £300 on my annual spend for gas and electricity! Thank you nous ! It was so easy and I didn’t need to do anything

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. I put my details in and they got to work. Switched tariff which saves me £300 a year, I did nothing. They did it all for me and kept me updated along the way. Brilliant app. Looking at more things I can save on now

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Switch

So far, my experience with Nous has been excellent. The switching process was simple, communication was clear, and the setup was completed without any issues. Looking forward to being a customer and hoping the service continues at this standard.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

An excellent experience. Good advice given based on a proper understanding of needs and requirements. Gave me the confidence to switch with peace of mind and good savings!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

So so impressed with Nous

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before!

Nous manage all the changes and are super responsive on WhatsApp. I’m telling everyone!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Nous have potentially saved me £406 by…

Nous have potentially saved me £406 by changing my energy supplier.. I didn’t need to do anything they did everything for me.. they kept me updated and didn’t pressure me to move supplier’s until I was satisfied with the new supplier reviews. Would definitely have them look at my other suppliers and see how much more I could save.

11 June 2026
Unprompted review

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