Nous Reviews 732

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its seamlessness and efficiency, making the process of finding better deals and switching providers incredibly easy. Many people highlight the significant savings achieved on utilities, mobile, and broadband, often without any effort on their part. The customer service is frequently described as excellent, with swift communication and helpful updates throughout the entire process. Reviewers appreciate the user-friendly experience, noting that the company handles most of the work, allowing them to save money effortlessly. However, some people experienced issues with the transfer process, leading to higher tariff rates due to difficulties encountered.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, swift, and efficient,... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers reporting significant savings on... See more

Price

Users describe positive interactions with price, with many reporting significant savings on various services... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more

Rated 5 out of 5 stars

Honestly....recommend! An almost eerily efficient service that just does what it says. In a world where we are all used to bad service this was a revelation. I saved £244 effortlessly. Nous is now che... See more

Rated 5 out of 5 stars

So so impressed with Nous. I’ve changed my energy tariff, broadband and two mobiles. On track to save £1500 and we had thought we were on good tariffs before! Nous manage all the changes and are s... See more

Rated 5 out of 5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... See more


Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

732 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy

So easy. A few details and saved me £250 on my gas and electric and i did nothing.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole process.

Great to see how much I am saving annually as well, one of the main reasons I did the whole switch.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service taking the stress out of finding cheaper deals yourself. Will save me lots of money thank you. Would highly recommend.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Nous identified the best energy…

Nous identified the best energy supplier. Being a typical cynic I checked what I was being offered elsewhere! The change over was easy. Although early days we’ve had no problems so far. Thank you

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredible!

Nous are amazing, I have just switched to a different energy company and saving £365 a year!

I honestly can't recommend this service enough, especially with the cost of living crisis, every penny counts!

1 June 2026
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good, only just signed up and completed an energy switch. Super easy and hastle free for me with no phone calls and waiting on hold.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Saved me over £250 for our energy and so glad we went with Nous as they did everything!

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Happen to bump into this app/company.

Happen to bump into this app/company.
The app showed me where I would be better off for home energy.
Having checked, I just said - Yes!.
The whole switchover was handled by Nous from dust to finish. Within days everything was completed.
I didn't need to lift a finger. Great service. Thank you

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Was so simple and easy

Was so simple and easy, even though I had a little bit of a different situation they managed to switch me to cheaper supplier easily via the what’s ap chat.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent seamless service

Excellent seamless service. So simple to set up and no issues at all with switching supplier. Would definitely recommend. Hugely reassuring to know saving are being made without impacting on an already full and busy schedule/workload.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to switch my energy!

Super easy to switch my energy supplier! Didn’t have to do anything, I like the fact we have got a free month of Nous premium and then have the option to switch to the totally free version after this, highly recommend

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow - such an easy transaction. I didn’t do a thing, just agree to the switch and the saving was done, so quickly.
Would highly recommend 👏

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Nous were great at finding the cheapest…

Nous were great at finding the cheapest options on the market for me. Having used them for various renewals, this was the first time I had to request the renewal process to begin. Once the reason for the renewal process not happening automatically was recognised, the whole process was concluded very quickly. Very happy with the service and the customer support, would highly recommend.

11 June 2026
Unprompted review

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